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Technical Account Manager Jobs in Ohio (NOW HIRING)

Orion

Premier Technical Account Manager

Cincinnati, OH · Hybrid

$63K - $95K/yr

As a Premier Technical Account Manager you will serve as the strategic technical partner and primary relationship owner for assigned high-value advisory firms. This role combines deep platform ...

Yardi

Associate Technical Account Manager

Cleveland, OH · On-site

$31.25 - $32.81/hr

Are you passionate about learning new technology and building strong client relationships? We're looking for an Associate Technical Account Manager (ATAM) to help our multifamily residential clients ...

dunnhumby

Technical Account Associate

Cincinnati, OH · On-site

$45K - $61K/yr

Joining our Technical Account Management team, you'll work with world class and passionate people to support with data exploration assessment to fully understand client data and systems. You'll ...

Tehtris

$79.64 - $125.14/hr

As a Technical Account Manager at TEHTRIS , you are the technical bridge between our customers' challenges and the TEHTRIS solution portfolio. Working hand in hand with Sales, Engineering, and ...

dunnhumby

Technical Account Associate

Cincinnati, OH · On-site

$45K - $61K/yr

Joining our Technical Account Management team, you'll work with world class and passionate people to support with data exploration assessment to fully understand client data and systems. You'll ...

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All JobsTechnical Account JobsTechnical Account Manager JobsTechnical Account Manager Jobs in Ohio

Technical Account Manager information

See Ohio salary details

$38K

$82.2K

$160.7K

How much do technical account manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for technical account manager in Ohio is $82,164.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $95,500.00 per year, depending on experience, location, and employer.

What is a technical account manager?

A Technical Account Manager (TAM) is a professional who serves as the main point of contact between a company and its clients for technical support and account management. TAMs work closely with customers to understand their technical needs, provide guidance on product usage, resolve issues, and ensure overall customer satisfaction. They often collaborate with engineering, sales, and support teams to deliver tailored solutions and help clients achieve their business objectives. TAMs play a crucial role in building long-term relationships and maximizing the value clients receive from a company's products or services.

How to become a technical account manager?

To become a technical account manager (TAM), you need a bachelor’s degree in advertising, communications, public relations, or a related field, and many aspiring TAMs also obtain a master’s degree. Other qualifications for this job include a thorough knowledge of business and marketing, experience as an assistant account manager or related position, and industry certification. The career of a technical account manager is demanding. You must stay focused and composed in high-stress, high-stakes situations. Strong communication skills are essential because you interact with clients, staff, and customers on a day-to-day basis.

What are the key skills and qualifications needed to thrive as a technical account manager, and why are they important?

To thrive as a Technical Account Manager, you need a solid background in IT or engineering, customer relationship management, and typically a degree in a relevant field. Familiarity with CRM software, cloud platforms, and technical troubleshooting tools is often required, along with certifications like ITIL or relevant vendor accreditations. Strong communication, problem-solving, and project management skills help you build trust and deliver value to clients. These competencies are essential for managing client expectations, resolving technical issues efficiently, and fostering long-term business partnerships.

How do technical account managers typically balance technical troubleshooting with client relationship management in their daily work?

Technical Account Managers (TAMs) often split their time between resolving technical issues and proactively nurturing client relationships. While addressing technical challenges—such as troubleshooting software integrations or coordinating with engineering teams—they also serve as the primary point of contact for clients, ensuring their needs are met and anticipating potential concerns. TAMs regularly schedule status meetings, provide product training, and relay client feedback to internal teams. This dual focus helps build trust and ensures clients maximize the value of the company's products and services.

What is the difference between Technical Account Manager vs Customer Success Manager?

AspectTechnical Account ManagerCustomer Success Manager
Primary FocusTechnical support, issue resolution, and product optimizationCustomer retention, onboarding, and relationship building
Required SkillsTechnical knowledge, problem-solving, communicationCommunication, relationship management, strategic planning
Work EnvironmentTechnical teams, client sites, support centersCustomer accounts, sales teams, onboarding sessions
Industry UsageIT, SaaS, tech companiesSoftware, SaaS, tech services

While both roles focus on client satisfaction, Technical Account Managers primarily handle technical issues and product optimization, whereas Customer Success Managers focus on building relationships and ensuring customer success and retention.

More about Technical Account Manager jobs

What are the most commonly searched types of Technical Account jobs in Ohio?

The most popular types of Technical Account jobs in Ohio are:

What are popular job titles related to Technical Account Manager jobs in Ohio?

For Technical Account Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Technical Account Manager jobs in Ohio look for?

The top searched job categories for Technical Account Manager jobs in Ohio are:

What cities in Ohio are hiring for Technical Account Manager jobs?

Cities in Ohio with the most Technical Account Manager job openings:

Technical Account Manager jobs near you
Infographic showing various Technical Account Manager job openings in Ohio as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $82,164 per year, or $39.5 per hour.

Premier Technical Account Manager

Orion

Cincinnati, OH • Hybrid

$63K - $95K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 16 days ago

Key responsibilities

  • Serve as the primary strategic and technical relationship owner for assigned Premier advisory firms

  • Own ongoing client engagement across onboarding, training, adoption, and lifecycle activities

  • Manage client inquiries and service issues by coordinating cross-functional teams

Job description

About this Opportunity:
As a Premier Technical Account Manager you will serve as the strategic technical partner and primary relationship owner for assigned high-value advisory firms. This role combines deep platform expertise, consultative advisory capability, and portfolio management to ensure clients derive maximum value from Orion's solutions. Senior TAMs handle complex client relationships, elevated service needs, and provide informal mentorship and escalation support. As we continue to evolve and live our Orion values, we are looking for someone to grow with us. Location:It is anticipated that an incumbent in this role will work as a Hybrid employee, with three (3) or more days each week required on-site at one of the listed office locations.Candidates should be located within a commutable distance to an office. Internal candidates currently aligned to an Orion office location may be given preference; however, internal candidates with varying work arrangements may be considered based on experience and business needs. Work location is subject to change based on business needs.In this role, you'll get to:
  • Serve as the primary strategic and technical relationship owner for assigned Premier advisory firms
  • Develop deep understanding of each client's business model, operational structure, and strategic goals
  • Own ongoing client engagement across onboarding, training, adoption, and lifecycle activities
  • Provide consultative guidance on Orion platform capabilities across multiple functional areas
  • Anticipate client risks and opportunities by monitoring usage patterns and service trends
  • Lead periodic business reviews with clients to assess adoption and satisfaction
  • Manage client inquiries and service issues by coordinating cross-functional teams
  • Oversee execution of customized workflows aligned to client operating models
  • Maintain accurate client documentation including reference guides and service records
  • Serve as project lead for client initiatives, coordinating SMEs, Product, and Development teams
  • Act as escalation point for complex client situations requiring advanced judgment
  • Plan and lead onsite or virtual strategic sessions to strengthen executive relationships
We're looking for talent who:
  • Has a minimum of an Associate's degree as preferred
  • Has a minimum of three (3) years of experience in client service, customer success, or financial services as required
  • Has experience supporting complex advisory firms or high-touch segment
  • Has experience as escalation resource or senior IC preferred
  • Has strategic client relationship and portfolio management experience
  • Has consultative advisory and influence skills
  • Has strong analytical reasoning applied to client operations
  • Has deep functional understanding of SaaS-based fintech platforms
  • Can translate complex technical concepts into business guidance
  • Has cross-functional collaboration and project leadership experience
  • Has executive-level communication and presentation skills
  • Has independent judgment in prioritization and risk assessment skills
  • Can mentor peers through influence rather than authority
  • Owns and manages relationships with stakeholders directly and works effectively with people at all levels in an organization
#LI-AP1#LI-Onsite#LI-Hybrid

Recommended Skills:

Account Management, Business, Business Advising, Consultative Services, Consulting, Customer Relationship Management (CRM), Customer Relationships, Customer Service, Executive Relationships, Presales, Product Knowledge, Project Management, Relationship Management, Software as a Service (SaaS), Solution Architecture, System Administration, Technical Account Management

Salary Range:

$63,899.00 - $95,151.00

The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parentalleave, pet benefits including pawternity leave and pet insurance, student loan repayment and more.

About Us

At Orion, we achieve our best work when we support one another, staying personally accountable to each other and the clients we serve. We create a welcoming environment where everyone is respected, valued, and heard. Our commitment to create raving fans ensures we consistently exceed client expectations. Thinking differently is in our DNA-we innovate always, push boundaries, and reject the status quo to deliver transformative outcomes. Together, we support one another and see it through to success, driving our collective achievements and those of our clients.

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