ZipRecruiter

Log In

1

Tech Support Jobs in Sumter, SC (NOW HIRING)

Apex Technology

Be Seen First

Systems Engineer Windows

Columbia, SC · On-site

$65K - $90K/yr

Implementation and support services for Microsoft related technologies: Hyper-V, Windows Server, Exchange, Office 365, etc. * Engineer and implement system solutions for customers using technologies ...

Scout Motors

Lineside Specialist

Columbia, SC · On-site

$90K - $112K/yr

Provide IT support for manufacturing systems and interfaces (e.g., MES, HMI terminals, barcode scanners, industrial workstations) Location & Travel Expectations : * This role will be based out of the ...

Varsity Tutors

CompTIA A+ Tutor

Columbia, SC · Remote

$40/hr

Ability to explain hardware components, networking protocols, and troubleshooting steps while preparing candidates for CompTIA A+ certification and IT support careers. * Strategic Test-Taking ...

next page

Showing results 1-20

All JobsTech Support JobsTech Support Jobs in Sumter, SC

Tech Support information

See Sumter, SC salary details

$24K

$38.7K

$58.8K

How much do tech support jobs pay per year?

As of Jun 17, 2026, the average yearly pay for tech support in Sumter, SC is $38,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,400.00 and $41,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Tech Support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What are tech support specialists?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What Are the Qualifications to Get a Job in Tech Support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing support agents to focus on more complex problems. However, human tech support specialists are still essential for personalized assistance, complex diagnostics, and customer relationship management. AI tools often complement rather than replace human roles in tech support environments.

What are the key skills and qualifications needed to thrive as a Tech Support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What jobs pay $10,000 a week?

In the tech support field, earning $10,000 a week is uncommon and typically requires senior-level positions, specialized skills, or working as a consultant or contractor for large organizations. High earnings may also be achieved through freelance work, managing large enterprise accounts, or holding executive roles in tech companies. Most tech support roles offer salaries significantly below this threshold without additional bonuses or profit sharing.

What is the role of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance to resolve problems. They often use diagnostic tools, communicate clearly, and may hold certifications like CompTIA A+ to ensure effective support in various IT environments.

What do tech support jobs do?

Tech support jobs involve assisting users with troubleshooting hardware, software, and network issues. Support specialists often use remote tools, diagnose problems, and provide solutions to ensure technology functions properly, typically requiring good communication skills and technical knowledge. Certifications like CompTIA A+ can be helpful for these roles.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

More about Tech Support jobs
What are the most commonly searched types of Tech Support jobs in Sumter, SC? The most popular types of Tech Support jobs in Sumter, SC are:
What are popular job titles related to Tech Support jobs in Sumter, SC? For Tech Support jobs in Sumter, SC, the most frequently searched job titles are:
What job categories do people searching Tech Support jobs in Sumter, SC look for? The top searched job categories for Tech Support jobs in Sumter, SC are:
What cities near Sumter, SC are hiring for Tech Support jobs? Cities near Sumter, SC with the most Tech Support job openings:
Tech Support jobs near you
School IT Technician (Campus)

School IT Technician (Campus)

Legacy Traditional Schools

Columbia, SC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Legacy Traditional Schools rating

5.4

Company rating: 5.4 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

457th of 549 rated elementary and secondary schools

Job description

Ignite your desire to be the best!
Imagine an energy so positive, so powerful, it ignites your desire to be the best, inspires you to bring out the best in others, and fuels your aspiration to do the best work of your career.
At Legacy Traditional Schools we do things a special way, in a way that ignites our desire to be the best, illuminates our educators' best talents, lights up the minds of our students, and fuels our school spirit. We shine the brightest when we raise our hands and rise to the challenge of changing lives through education, cultivating bright curious minds, achieving award-winning results, upholding our values, and engaging positively with our students, parents and communities.
POSITION OVERVIEW
The primary responsibility of the IT Support Technician I is to provide technical support to the employees and faculty at Legacy Traditional Schools. This position will assist in maintaining, upgrading, troubleshooting, and repairing all IT-related equipment, software, and edtech applications and will be the main point of contact on campus for IT Support.
These duties will be performed under the guidance of the IT Operations Manager.
Legacy Traditional Schools IT Support:
  • Be the main point of contact for IT tickets submitted by LTS Employees.
  • Assist in the remote and on-site resolution of all IT tickets.
  • Triage and assign unassigned tickets throughout the day as needed to maintain SLA goals.
  • Perform routine inventory checks at campuses throughout the year.
  • Assist with device deployment at new campuses, AV issue resolution, and device/peripheral deployments and refresh efforts.
  • Support and maintain conference room and stage AV.
  • Provide IT support to multiple campuses during the day or week, up to and including traveling 25 miles between campuses.
  • Identify recurring issues and work with Level II Support Technicians to develop and create knowledge base articles as needed for end users to follow (e.g., how to map a printer).
  • Identity and access management (account provisioning) functions within the Student Information Systems (SIS).
  • Perform support and maintain Clever ed tech apps as needed.
  • Assist with Device Refreshes, monitor upgrades, peripheral upgrades, etc.
  • Conduct and coordinate IT-related activities with vendors.

KNOWLEDGE, SKILLS, & ABILITIES
Education and Experience
  • An associate's Degree or three years of progressive IT work experience instead of the education requirement.
  • 2+ years of experience with the configuration and setup of end-user devices (Workstations, MFP Printers, Mobile Devices, etc.).
  • Experience working in an ITSM ticketing system.
  • Experience with Active Directory, Windows 10, Chrome OS, Google Workspace.
  • Strong PC support knowledge, including an understanding of computer operating systems, network connectivity, and devices (desktops, laptops, tablets, printers, etc.).
  • Additional preferred experience:
    • Mobile device platforms (iOS and Android), hardware, and device management (MDM).
    • A/V equipment (projectors, displays).
    • Collaborative work tools including Slack, Google Meet, and Microsoft Teams.
    • VoIP telephone systems, paging systems, and scrolling billboards.
    • Microsoft Office Suite/O365.
  • ITIL or HDI Certifications (highly desirable)
  • CompTIA A+ or equivalent Certification (desirable).
  • CompTIA Network+ or equivalent Certification (desirable).

Behavioral Competencies
  • Delivers exceptional service: Positively and professionally works with and assists all staffing levels across the organization, prioritizing customer experiences with IT.
  • Has an innovative mind: Offers specialized expertise in IT support demands for the business and education industries.
  • Drives results: Embodies a quality, speed-to-resolution & results-focused approach to supporting IT users.
  • Communicates effectively: Leverages strong verbal and written skills to create effective transmission of information between technicians, leaders, IT management, and customers.
  • Builds trust: Work with a strong sense of character and a value for interpersonal partnerships, leading to excellent customer service.
  • Manages ambiguity: Confer with essential personnel to resolve conflicts, prioritize needs, escalate problems, collaborate with other IT team members, and choose solutions.

BACKGROUND CHECKS
  • The incumbent in this position will be required to pass a criminal history background check

PHYSICAL AND TRAVEL REQUIREMENTS / WORK ENVIRONMENT
  • This position requires the need to lift objects (up to 50 pounds) on occasion.
  • This position may require sitting for long periods at times, talking on the phone, standing, kneeling, stooping and long periods of concentration.

Enjoy the benefits of being the best!
Education is not a spectator sport, so we encourage you to work hard, learn, have fun, and always do your best. We thrive when cultivating curious minds, achieving award-winning results, upholding our values, and engaging positively with our students, parents, and communities. Every team member, from our support staff to our leadership team has knowledge to share, skills to teach, inspiration to offer, and a passion for helping others learn and perform their best.
Enjoy industry-leading pay, rewards, referral bonuses and paid time-off. Care for your health and your family with comprehensive medical, dental, and vision benefits, discounted onsite childcare and student enrollment priority. Invest in your future with retirement plans and enhance your growth with promotion opportunities, training, mentoring, and tuition reimbursement.
Ignite your career and apply today!

What Legacy Traditional Schools employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply