Tech Support Jobs in Myrtle Beach, SC (NOW HIRING)

Job Summary:
OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model. The Manager, IT Field Operations will lead the local IT department and projects while ensuring excellent IT service delivery and customer support for partnered practices.
Responsibilities:
• Acts as a liaison between practice stakeholders and OneOncology technical support teams.
• Participates in timely communication and tracking when emergency or escalated issues arise.
• Leads and oversees technical projects in alignment with practice goals.
• Leads day-to-day components of IT support for the practice. This includes, but is not limited to, technical customer service, resolving escalated tickets, and other items related to practice IT operations and projects.
• Responds to and resolves requests for assistance with computer systems and provides superior customer support ("white glove") experiences for users.
• Leads efforts to improve practice IT department processes and procedures in partnership with central service delivery team.
• Provide feedback and updates to practice leadership and other appropriate teammates from start through resolution of practice-wide technology issues and projects.
• Ensures service support processes, procedures, SLA's, performance metrics and service quality align with central service team core processes.
• Coordinated with Director, IT Practice strategy to research, evaluate, recommend, and implement technology solutions.
• Serves as an extension of our IT technical project team for clinical technology projects, including but not limited to opening of new clinic locations, etc.
• Additional responsibilities as assigned to help drive our mission of improving the lives of everyone living with cancer.
Qualifications:
Required:
• Bachelor’s degree in information systems or healthcare related field
• 5+ years of progressively responsible work experience in technology support
• 3+ years in IT people leadership/management
• Strong communication skills, including the ability to communicate effectively in both written and verbal forms with all levels of practice employees and stakeholders, as well as peers and leadership within the OneOncology IT and service desk team.
• Experience as a technical leader providing proven solutions.
• An understanding of HIPAA or similar regulatory and security/privacy frameworks.
• An ability to think critically about systems and adjust as needed.
• Proven experience of incident analysis, problem management, and the ability to sustainably remove inefficiencies in the support process.
• An ability to recognize service gaps and fill in as a utility player as necessary to complete work and resolve issues.
• Strong knowledge of hardware, software, and network.
• High level understanding of computer systems, telecommunications systems, security, network and systems administration.
• Strong knowledge of practice management principles.
• Excellent leadership and decision-making skills.
• Strong technical ability with working knowledge of MS Servers, SANs, Network Infrastructure.
• Able to successfully multitask and prioritize service issues while working under pressure.
• Strong knowledge of Active Directory user and group maintenance tasks.
• Group Policy design, management and troubleshooting.
• Virtual Environment Management, M365 management and administration, an understanding of various Microsoft Server and related products (VMWare, Remote Desktop Services, etc.).
• VOIP phone systems.
Preferred:
• Healthcare related experience
• Experience with Powershell and/or other scripting/automation techniques.
• Zoom Phone experience.
Company:
OneOncology is a partnership of oncologists and industry leading experts driving the future of community-based cancer care in the US. It is a sub-organization of General Atlantic. Founded in 2018, the company is headquartered in Nashville, USA, with a team of 1001-5000 employees. The company is currently Late Stage.