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Tech Support Jobs in Sumter, SC (NOW HIRING)

American Chillers LLC

Chiller Support Technician

Columbia, SC · On-site

$20 - $27.25/hr

Experience with an ERP/MRP system (we use Odoo -- we'll teach it). * Internship, co-op, or early ... Support, documentation, manufacturing, the floor -- you touch the whole product, not one narrow ...

New

American Chillers LLC

Chiller Support Technician

Columbia, SC · On-site

$20 - $27.25/hr

Experience with an ERP/MRP system (we use Odoo - we'll teach it). * Internship, co-op, or early ... Support, documentation, manufacturing, the floor - you touch the whole product, not one narrow ...

DCM Services

Desktop Support Analyst

Columbia, SC

$50K - $60K/yr

As part of our IT Infrastructure team, we're looking for a Desktop Support Analyst who takes pride in keeping people productive and technology running smoothly. We invest in our team members' growth ...

DCM Services LLC

Desktop Support Analyst

Columbia, SC · On-site

$50K - $60K/yr

As part of our IT Infrastructure team, we're looking for a Desktop Support Analyst who takes pride in keeping people productive and technology running smoothly. We invest in our team members' growth ...

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All JobsTech Support JobsTech Support Jobs in Sumter, SC

Tech Support information

See Sumter, SC salary details

$24K

$38.7K

$58.8K

How much do tech support jobs pay per year?

As of Jul 21, 2026, the average yearly pay for tech support in Sumter, SC is $38,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,400.00 and $41,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Tech Support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What are tech support specialists?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What jobs pay 4000 a week without a degree?

Tech support roles typically do not pay $4,000 a week without specialized skills or certifications. High-paying jobs in this field usually require experience, technical knowledge, or certifications such as CompTIA or Cisco. For higher earnings, roles like network administrators or cybersecurity specialists may reach that level with experience, but they often require relevant training or certifications.

What Are the Qualifications to Get a Job in Tech Support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing support agents to focus on more complex problems. However, human tech support specialists are still essential for personalized assistance, complex diagnostics, and customer relationship management. AI tools often complement rather than replace human roles in tech support environments.

What does a tech support job involve?

A tech support job involves assisting users with hardware, software, and network issues, often through phone, email, or chat. It requires troubleshooting skills, knowledge of operating systems and common applications, and may involve documenting problems and solutions. Technical certifications and good communication skills are often beneficial for this role.

What are the key skills and qualifications needed to thrive as a Tech Support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What is the role of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance to resolve problems. They often use diagnostic tools, communicate clearly, and may hold certifications like CompTIA A+ to ensure effective support in various IT environments.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

More about Tech Support jobs
What are the most commonly searched types of Tech Support jobs in Sumter, SC? The most popular types of Tech Support jobs in Sumter, SC are:
What are popular job titles related to Tech Support jobs in Sumter, SC? For Tech Support jobs in Sumter, SC, the most frequently searched job titles are:
What job categories do people searching Tech Support jobs in Sumter, SC look for? The top searched job categories for Tech Support jobs in Sumter, SC are:
What cities near Sumter, SC are hiring for Tech Support jobs? Cities near Sumter, SC with the most Tech Support job openings:
Tech Support jobs near you
Infographic showing various Tech Support job openings in Sumter, SC as of July 2026, with employment types broken down into 65% Full Time, 27% Part Time, 4% Temporary, and 4% Contract. Highlights an 77% In-person, 4% Hybrid, and 19% Remote job distribution, with an average salary of $38,722 per year, or $18.6 per hour.

First Level IT Support

Praktikant / Werkstudent (w/m/d) Baumanagement

Alcolu, SC • On-site, Remote

$19.75 - $27.25/hr

Full-time

Medical

Posted yesterday

Job description

Company Description

Creating a future worth living for future generations gets us out of bed every morning. Depending on the project, we are consultants, implementers, or both for sustainable, innovative and economical solutions for real estate, industry, energy and infrastructure. Our more than 6,500 employees at over 80 locations worldwide support our customers in interdisciplinary teams. Our thinking is both visionary and realistic. We work independently and as part of a team. With passion and the latest technologies. We unite. Join us at Dreso and let's create a world we want to live in.

Job Description

We are looking for a First Level IT Support Technician to join our IT team in a fully remote role. The position provides first-line technical support to internal users across different countries and global regions, helping ensure smooth and efficient IT operations.

Due to the international scope of the role, working hours may include evening or night shifts, depending on the regions being supported.

Key Responsibilities

  • Provide first-level IT support to internal users via ticketing systems, email, and remote support tools.
  • Support users located in multiple countries and time zones.
  • Diagnose and resolve basic hardware, software, and connectivity issues.
  • Document incidents, requests, and resolutions accurately in the IT ticketing tool.
  • Escalate complex or unresolved issues to second-level support teams.
  • Support user onboarding and offboarding (accounts, permissions, basic setup).
  • Follow IT procedures, standards, and security policies.
  • Contribute to improving support processes and user experience.

Working Model & Schedule

  • Fully remote position.
  • Shift-based role, with flexibility to work evening or night shifts to support global regions.
  • Shift planning will be organized in advance according to business needs.

Technical additions 

  • Password resets / account unlocks
  • User and permission management
  • Remote troubleshooting tools
  • Identity / user management

Ticket handling 

  • SLAs / prioritization
  • Ability to prioritize tickets based on urgency and impact

Knowledge base / documentation

  • Maintaining FAQs, runbooks, and standard solutions.
Qualifications
  • Previous experience in IT Support / Service Desk / Helpdesk 
  • Basic knowledge of:
    • Windows 
    • Microsoft 365 tools (Outlook, Teams, SharePoint)
    • IT ticketing systems
  • Strong communication and problem-solving skills.
  • Comfortable working with users from different cultures and locations.
  • Fluent English is required; additional languages are a plus.
  • Willingness and availability to work in a fully remote, shift-based environment, including night shifts if required.

Nice to Have

  • Experience supporting international or distributed teams.
  • Basic knowledge of Active Directory or user account management.
  • IT-related studies or certifications (completed or in progress).
Additional Information
  • To ensure your work-life balance, we offer the option of mobile working
  • We promote your professional and personal development through individual training and further education at the Drees & Sommer Academy
  • We support your health with a bonus for sports enthusiasts. We offer the possibility of subscribing to a private health insurance policy
  • Employees benefit from tax advantages related to their commuting expenses for the office
  • Fiscal advantages for employees expenses in meal costs during the worktime. Employee referral program with attractive bonus scheme
  • Supporting career and family by receiving tax benefits for kindergarten expenses

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