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Tech Support Jobs in Dallas, TX (NOW HIRING)

Petro-Hunt, L.L.C.

IT Support Specialist

Dallas, TX · On-site

$55 - $75/hr

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. IT Support Specialist Full Time Dallas ...

New

On Location

IT Support Engineer

Dallas, TX

The IT Support Engineer plays a key role in delivering high-quality technical support to all employees, providing timely and effective troubleshooting across desktop hardware, software, and mobile ...

The Loan Store, Inc.

IT Support Analyst

Plano, TX · On-site

The Loan Store, Inc. is seeking an IT Support Analyst to provide hands-on technical support to employees across the organization. This role involves troubleshooting and resolving technical issues ...

Collabera

Prime Tech Support

Richardson, TX

$19.50 - $26.75/hr

Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... complexity; provides support on a world-wide basis. * Manage workload and other assignments ...

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Showing results 21-40

All JobsTech Support JobsTech Support Jobs in Dallas, TX

Tech Support information

See Dallas, TX salary details

$26.7K

$43K

$65.3K

How much do tech support jobs pay per year?

As of Sep 6, 2026, the average yearly pay for tech support in Dallas, TX is $43,012.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,100.00 and $46,500.00 per year, depending on experience, location, and employer.

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

What is entry level tech support?

Entry level tech support refers to the initial position in technical support roles, typically requiring minimal prior experience. It involves assisting users with basic hardware, software, and network issues, often using troubleshooting tools and customer service skills. These roles usually require a high school diploma or equivalent and may offer on-the-job training or certifications like CompTIA A+.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance and solutions. They often use diagnostic tools, communicate clearly with customers, and may hold certifications like CompTIA A+ to perform their duties effectively.

What skills do I need for tech support?

Tech support professionals need strong communication skills to explain technical issues clearly, along with problem-solving abilities to diagnose and resolve hardware and software problems. Knowledge of operating systems, networking, and common troubleshooting tools is essential, and certifications like CompTIA A+ can enhance credibility and job prospects.
More about Tech Support jobs

What are the most commonly searched types of Tech Support jobs in Dallas, TX?

The most popular types of Tech Support jobs in Dallas, TX are:

What are popular job titles related to Tech Support jobs in Dallas, TX?

For Tech Support jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Tech Support jobs in Dallas, TX look for?

The top searched job categories for Tech Support jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Tech Support jobs?

Cities near Dallas, TX with the most Tech Support job openings:

Tech Support jobs near you
Infographic showing various Tech Support job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $43,012 per year, or $20.7 per hour.

IT Support Specialist

AT&T Performing Arts Center

Dallas, TX • On-site

$48K - $58K/yr

Full-time

Re-posted 13 days ago

Job description

Job Type
Full-time
Description
The AT&T Performing Arts Center is a nonprofit foundation that operates and programs a 10-acre campus comprised of three premier performance venues and a park in downtown Dallas. Audiences enjoy the best and most recent from Broadway; the finest dance companies from across the globe co-presented with TITAS Presents; and top concerts, performers and cutting-edge speakers. Thousands of students explore and more deeply experience the arts through the Center's education program, Open Stages. The Center also offers free programming for audiences from every part of the community.
Organizational Values
The Center's culture is to focus on the values that guide its people's actions. The Center commits to serving as a place of inclusion, diversity, and equity for our staff, artists, community, and beyond. We commit to listening to each other, learning from each other, and taking a stand for what we know is right so that all people feel valued, respected, and safe. The Center is an Equal Opportunity Employer.
The Center's Core Values are to passionately pursue our mission by being:
  • Achievement Focused Committed to the advancement and cultivation of the Performing Arts in Dallas
  • Community Minded Actively fostering and participating in meaningful community interactions
  • Customer Service Driven Dedicated to the service of internal and external constituents so that all want to return
  • Flexible Willing to change to achieve results

The Center's five resident companies are among the city's leading arts institutions: Anita N. Martinez Ballet Folklorico, Dallas Black Dance Theatre, The Dallas Opera, Dallas Theater Center and Texas Ballet Theater.
Designed by internationally acclaimed architects, the Center's campus includes the Margot and Bill Winspear Opera House, Dee and Charles Wyly Theatre, Annette Strauss Square, and Elaine D. and Charles A. Sammons Park - some of the finest performance venues in the world.
Job Summary
Under the direction of the Information Technology Manager, the IT Support Specialist serves as a key member of the IT department responsible for the support, maintenance, and administration of technology infrastructure across the AT&T Performing Arts Center. This role goes beyond front-line helpdesk support to encompass network and infrastructure administration, procurement and vendor coordination, security compliance, and systems analysis across a dynamic, multi-venue performing arts environment.
This position requires a detail-oriented, highly organized team player with excellent interpersonal skills who works seamlessly and efficiently with ATTPAC staff, visiting production companies, and end-users. The IT Support Specialist must thrive in a fast-paced, ever-changing environment, work autonomously with sound independent judgment, and demonstrate a positive attitude toward the position and the Center's Core Values. Flexibility, including some evenings, weekends, and on-call availability, is required.
Position Responsibilities
  • Provide on-site and remote end-user support, troubleshooting hardware, software, VOIP, and mobile device issues; configuring and installing desktops, laptops, and related equipment; managing OS updates, Cybersecurity tools, and coordinating schedules for in-person or remote repairs including after-hours availability during performances
  • First point of contact for IT support requests. Manage tickets from intake to resolution. Maintain accurate records of incidents, projects, procurement requests, and resolutions to identify trends and drive improvements. Clearly communicate with end users throughout the support process.
  • Assist with network switches, firewalls, and wireless controllers across all Center buildings and the outer campus; perform network troubleshooting including re-terminating drops, diagnosing fiber runs, and supporting wireless infrastructure deployments
  • Support cybersecurity initiatives including security assessments, compliance reviews, insurance questionnaire coordination, and incident response; ensure IT systems adhere to security policies and data protection standards
  • Coordinate IT projects and maintenance items from inception to completion tracking open tickets, milestones, and deadlines; creating and maintaining system documentation including manuals, diagrams, and workflows; analyzing existing processes to identify inefficiencies and areas for improvement
  • Demonstrate working familiarity with AI productivity tools including Microsoft Copilot and Claude (Anthropic); support staff adoption of approved AI tools in accordance with Center policy and stay current on emerging technologies relevant to performing arts operations
  • Ensure Center's core values are being adhered to; assume other technology-related duties as assigned by the IT Manager or VP of Information Technology

Requirements
  • Bachelor's Degree and/or equivalent training, certifications, experience in computer systems and IT support
  • Experience supporting PCs/Macs and troubleshooting computer hardware, printers, mobile devices, and related equipment; prior helpdesk or front-line IT support experience including remote support tools
  • Familiarity with network components including switches, firewalls, servers, printers, VOIP phone systems, wireless access points and Cloud controllers
  • Proficiency with Microsoft 365 and Exchange, Active Directory, Microsoft Teams and SIEM platforms; server and Hyper-V experience a plus
  • Familiarity with AI productivity tools such as Microsoft Copilot and Claude (Anthropic); knowledge of IT security best practices
  • Familiarity with the following applications is a plus: Trello, Smartsheet, PDQ Connect, PDQ Deploy, TeamViewer, SentinelOne, and VPN client management
  • Strong multi-tasking, organizational, and problem-solving skills; excellent verbal and listening skills with the ability to work well under pressure
  • Ability to work a flexible schedule including some evenings, weekends, and holidays

The AT&T Performing Arts Center is an Equal Opportunity Employer.
Salary Description
$48,000 - $58,000 Annually

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