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System Support Technician Jobs (NOW HIRING)

ServiceTec

Airport Systems Support Technician

Hebron, KY · On-site

$45K - $50K/yr

Airport Systems Support Technician Location: Cincinnati/Northern Kentucky International Airport (CVG) - Hebron, KY Would you like to be part of the team that keeps one of the most exciting hubs in ...

Revel Staffing

Desktop Support Technician

Franklin, TN · On-site

$78K - $108K/hr

Desktop Support Technician A healthcare organization is seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment.

New

BankWest

System Support

Pierre, SD · On-site

Scope of Job Provide technical, software, hardware, communication system and network problem resolution to enterprise technology users. Will perform question/problem diagnosis and guidance. Will ...

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System Support Technician information

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How much do system support technician jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for system support technician in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by System Support Technicians, and how can they be managed effectively?

System Support Technicians often encounter challenges such as troubleshooting complex technical issues under time constraints and balancing multiple support requests simultaneously. Managing these challenges effectively involves strong organizational skills, clear communication with users and team members, and staying up-to-date with the latest technologies. Proactively documenting solutions and collaborating with senior technicians can also help streamline issue resolution and foster professional growth within the role.

What does a systems support technician do?

A systems support technician provides technical assistance for computer systems, hardware, and software. They troubleshoot issues, install updates, and maintain network and system performance, often using tools like remote support software and diagnostic utilities. Strong problem-solving skills and relevant certifications, such as CompTIA A+, are common requirements for the role.

What are the key skills and qualifications needed to thrive as a System Support Technician, and why are they important?

To thrive as a System Support Technician, you need a solid understanding of computer hardware, operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for troubleshooting and resolving technical issues efficiently. Strong communication, problem-solving, and customer service skills help you address user concerns and explain technical solutions clearly. These abilities ensure reliable system performance, minimize downtime, and maintain user satisfaction in dynamic IT environments.

What are System Support Technicians?

System Support Technicians are IT professionals who provide technical assistance and support for hardware, software, and network systems within an organization. They troubleshoot issues, maintain equipment, and help ensure that computer systems run smoothly. Their responsibilities often include installing and configuring computer systems, diagnosing problems, and resolving user issues, either remotely or in person. System Support Technicians play a critical role in minimizing downtime and supporting overall IT operations.

What jobs in the US pay 300,000 a year?

For a System Support Technician, annual salaries of $300,000 are uncommon and typically reserved for highly experienced professionals in senior or specialized roles, often in management or consulting positions. Most support technician roles have lower salaries, but those with advanced certifications, extensive experience, or in high-demand industries may reach higher compensation levels, especially with additional bonuses or benefits.

What is the difference between System Support Technician vs Network Support Specialist?

AspectSystem Support TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, onsite support, troubleshooting hardware/software issuesNetwork infrastructure, configuring routers/switches, network troubleshooting
Employer & Industry UsageIT departments across various industries, tech support companiesTelecommunications, enterprise IT, network service providers
Common Search & ComparisonOften compared for entry-level IT roles, hardware/software supportCompared for network-specific roles, infrastructure support

The main difference is that a System Support Technician focuses on troubleshooting and maintaining computer hardware and software, while a Network Support Specialist specializes in network infrastructure and connectivity issues. Both roles require relevant certifications and are essential in IT support environments, but they target different technical areas within the industry.

What is the highest salary for a IT support specialist?

The highest salaries for IT support specialists can reach around $70,000 to $80,000 annually, especially for those with advanced certifications, extensive experience, or working in specialized environments. Salaries vary based on location, industry, and level of expertise, with senior or specialized roles commanding higher pay.

What job makes $10,000 a month without a degree?

A System Support Technician typically does not earn $10,000 a month without specialized experience or certifications. High-paying roles in tech or IT fields often require relevant skills, certifications, or extensive experience, but some freelance or consulting positions in IT support can reach that level with a strong client base and expertise.
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What states have the most System Support Technician jobs? States with the most job openings for System Support Technician jobs include:
What are popular job titles related to System Support Technician jobs? For System Support Technician jobs, the most frequently searched job titles are:
System Support Technician jobs near you
Infographic showing various System Support Technician job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 29% Full Time, 57% Part Time, and 13% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.
Fire System Support Technician (Remote)

Fire System Support Technician (Remote)

Johnson Controls

Williamsville, NY • On-site, Remote

$25 - $34/hr

Full-time

Posted 7 days ago

Key responsibilities

  • Provide remote diagnostic and technical support for customers, Johnson Controls technicians, and authorized contractors regarding fire alarm systems.

  • Take inbound phone calls to assist end users, technicians, and contractors with technical issues by performing remote diagnostics.

  • Create detailed documentation and incident reports of troubleshooting and diagnosis of customer equipment.

Johnson Controls rating

8.0

Company rating: 8.0 out of 10

Based on 395 frontline employees who took The Breakroom Quiz

132nd of 521 rated manufacturers

Job description

The position will be Remote.
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What you will do
Support the dedicated Fire Remote Solutions and Services team within Johnson Controls and other Business Units as required. Provide remote diagnostic and technical reporting/support for customers, Johnson Controls technicians and authorized contractors. There will be a requirement to work with customers, technicians, and contractors throughout the continental U.S. and Canada. This position requires a high degree of technical ability to research and resolve issues on FireLite, Silent Knight, DMP, Radionics, Focus, Vista, and DSC panels.
How you will do it
  • Take inbound phone calls to assist end users, JCI technicians, and contractors with technical issues by performing remote diagnostics.
  • Generate field service work orders when unable to resolve customer issues.
  • Keep up to date on changes and new developments in products and technology.
  • Create detailed documentation/incident reporting of troubleshooting and diagnosis of customer equipment.
  • Deliver routine and on time reporting to the customer regarding their system, status, health, and compliance status.
  • Perform other custom support functions as stated in customer contracts as it relates to compliance or their fire alarm systems.
  • Perform remote upload/download of panels.
  • This is a remote (work from home) position requiring access to high-speed internet.

What we look for
  • Excellent problem-solving and communication skills.
  • Ability to troubleshoot technical issues remotely by phone.
  • 6 years of experience installing and/or servicing fire alarm/security products or technical/remote support of same.
  • Demonstrated knowledge of various fire panels and combo panels: Simplex, FireLite, Silent Knight, DMP, Radionics, Focus, Vista, and DSC panels.
  • Strong computer skills/knowledge and competency in Microsoft Windows & Office products.
  • Knowledge of NFPA fire code.
  • High School or Equivalent
  • Ability to read blueprints and technical documentation.

Preferred
  • NICET Level 2 or greater in Fire Alarm Systems preferred.

HIRING HOURLY RANGE: $25-34 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
#techhiring
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

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About Johnson Controls

Sourced by ZipRecruiter

Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For nearly 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operate and maintain indoor environments and driving to a new era of autonomous buildings. We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions. Johnson Controls offers the world’s largest portfolio of building technology, software and services. Supported by a team of more than 100,000 dedicated employees working across 150 countries, we’re helping customers achieve their sustainability goals and power their mission.

Industry

Machinery manufacturing, water transportation, public safety statistics centers and offices and manufacturing

Company size

10,000+ Employees

Headquarters location

Milwaukee, WI, US

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