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System Support Technician Jobs (NOW HIRING)

BankWest (South Dakota)

System Support

Pierre, SD · On-site

Scope of Job Provide technical, software, hardware, communication system and network problem resolution to enterprise technology users. Will perform question/problem diagnosis and guidance. Will ...

Luminis Health

Systems Support Technician I

Annapolis, MD · On-site

$23.61 - $35.42/hr

Systems Support Technician 1 Position Objective: Systems Support Technician 1 provides technical ... The role involves a mix of desk-side assistance, system maintenance, and hardware/software ...

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SUPPORT TECHNICIAN Description The Support Technician role requires a multi-talented individual who ... and upgrade systems and peripherals; optimize configurations and securely dispose of outdated ...

BayCare Health System

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Tampa, FL · On-site

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Unisys

Windows System Support

Concord, NC

Position Summary The Windows Systems Support role provides ongoing Systems Administration support, including installation, maintenance, and troubleshooting of hardware, software, applications, and ...

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Norwich, CT · On-site

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System Support Technician information

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How much do system support technician jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for system support technician in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine tasks, such as troubleshooting common issues and providing basic assistance. However, system support technicians still play a vital role in resolving complex problems, managing escalations, and offering personalized service that AI cannot fully replicate. The role is evolving to include working alongside AI tools to improve efficiency and customer satisfaction.

What are some common challenges faced by System Support Technicians, and how can they be managed effectively?

System Support Technicians often encounter challenges such as troubleshooting complex technical issues under time constraints and balancing multiple support requests simultaneously. Managing these challenges effectively involves strong organizational skills, clear communication with users and team members, and staying up-to-date with the latest technologies. Proactively documenting solutions and collaborating with senior technicians can also help streamline issue resolution and foster professional growth within the role.

What does a systems support technician do?

A systems support technician is responsible for maintaining, troubleshooting, and repairing computer systems, hardware, and software within an organization. They often assist users with technical issues, install updates, and ensure network security, typically using tools like remote support software and diagnostic utilities. Strong problem-solving skills and relevant certifications, such as CompTIA A+, are common requirements for this role.

What is the highest salary for tech support?

The highest salaries for system support technicians can exceed $70,000 annually, especially for those with advanced certifications, extensive experience, or working in high-cost-of-living areas. Senior or specialized roles involving network, security, or enterprise support tend to offer higher compensation.

What are the key skills and qualifications needed to thrive as a System Support Technician, and why are they important?

To thrive as a System Support Technician, you need a solid understanding of computer hardware, operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for troubleshooting and resolving technical issues efficiently. Strong communication, problem-solving, and customer service skills help you address user concerns and explain technical solutions clearly. These abilities ensure reliable system performance, minimize downtime, and maintain user satisfaction in dynamic IT environments.

What are System Support Technicians?

System Support Technicians are IT professionals who provide technical assistance and support for hardware, software, and network systems within an organization. They troubleshoot issues, maintain equipment, and help ensure that computer systems run smoothly. Their responsibilities often include installing and configuring computer systems, diagnosing problems, and resolving user issues, either remotely or in person. System Support Technicians play a critical role in minimizing downtime and supporting overall IT operations.

What is the difference between System Support Technician vs Network Support Specialist?

AspectSystem Support TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, onsite support, troubleshooting hardware/software issuesNetwork infrastructure, configuring routers/switches, network troubleshooting
Employer & Industry UsageIT departments across various industries, tech support companiesTelecommunications, enterprise IT, network service providers
Common Search & ComparisonOften compared for entry-level IT roles, hardware/software supportCompared for network-specific roles, infrastructure support

The main difference is that a System Support Technician focuses on troubleshooting and maintaining computer hardware and software, while a Network Support Specialist specializes in network infrastructure and connectivity issues. Both roles require relevant certifications and are essential in IT support environments, but they target different technical areas within the industry.

Is helpdesk a good entry-level IT job?

A helpdesk role for a System Support Technician is generally considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical support. It often involves working with common tools like ticketing systems and basic hardware or software issues, making it a valuable starting point for a career in IT.
What cities are hiring for System Support Technician jobs? Cities with the most System Support Technician job openings:
Who are the top companies hiring for System Support Technician jobs? The top employers for System Support Technician jobs are:
What states have the most System Support Technician jobs? States with the most job openings for System Support Technician jobs include:
What are popular job titles related to System Support Technician jobs? For System Support Technician jobs, the most frequently searched job titles are:
System Support Technician jobs near you
Infographic showing various System Support Technician job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.
System Support

System Support

BankWest (South Dakota)

Pierre, SD • On-site

Full-time

Re-posted 25 days ago

Job description

Scope of Job

Provide technical, software, hardware, communication system and network problem resolution to enterprise technology users. Will perform question/problem diagnosis and guidance. Will troubleshoot issues, provide end-user training as needed, and pass more complex issues to Network and Communications Administrators.

Primary Duties

Identify, diagnose and resolve non-complex issues with software, hardware, communication system, and/or network technology throughout the enterprise; communicate solutions to end-users.

Delivers, tracks, setup, and assist with configuration of end-user PC desktop hardware, software and peripherals. Including the annual refresh project.

Provide one-on-one end-user training as required.

Respond to inquiries and requests for assistance from end-users on voice, unified communications and fax communication issues. Research problems and work closely with users and/or vendors to resolve problems in a timely manner.

Assist with the management and resolution of IT Help Desk Tickets and Calls.

Maintain and track department inventory as directed by the SVP Project Management & Information Technology.

Perform other IT related tasks (workstation installs and troubleshooting, printer/scanner maintenance, software installs) as directed by the SVP Project Management & Information Technology.

Secondary Duties

Work as a team with departmental counterparts on planning and implementing assigned projects and products.

Participate on various committees and project teams as deemed appropriate by management.

Attend, actively participate in organization, job specific training offered, and Quality Service programs.

Adhere to all applicable Policies and Procedures of BankWest organization.

Community involvement is strongly encouraged.

Other duties as assigned.

Education

An Associate's degree in a related field.

Applicable experience and/or related certifications may be considered in lieu of degree.

Experience

1 years' experience in related field.

Knowledge and Special Skills

Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities.

Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service.

Strong interpersonal skills to ensure effective communication with external and/or internal customers.

Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description.

Knowledge of banking terminology and procedures.

Ability to skillfully use a variety of application software, learns computer programs, and comprehends the program output.

Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards.

BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.

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