ZipRecruiter

Log In

1

Switchboard Jobs in Indiana (NOW HIRING)

Methodist Hospitals

GUEST SVS/FRONT DESK/SWITCHBRD

Gary, IN

$15 - $19.25/hr

Operate a one-position switchboard with speed and accuracy * Effectively answer and transfer all calls in a kind and professional manner * Direct visiting customers at the front desk to the various ...

Methodist Hospitals

GUEST SVS/FRONT DESK/SWITCHBRD

Gary, IN

$14.25 - $18/hr

Operate a one-position switchboard with speed and accuracy * Effectively answer and transfer all calls in a kind and professional manner * Direct visiting customers at the front desk to the various ...

Summit BHC

Receptionist - Recovery

Terre Haute, IN · On-site

$15 - $19.75/hr

Operates switchboard, answers, transfers, and disseminates all incoming calls to appropriate people in a professional and courteous manner and takes messages. * Pages individuals over the central ...

previous pagenext page

Showing results 21-40

All JobsSwitchboard JobsSwitchboard Jobs in Indiana

Switchboard information

See Indiana salary details

$8

$15

$23

How much do switchboard jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for switchboard in Indiana is $15.94, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.40 per hour, depending on experience, location, and employer.

What are some typical challenges faced by switchboard operators, and how can they be managed effectively?

Switchboard operators often handle a high volume of calls, which can be challenging during peak hours or emergencies. Staying organized, maintaining a calm demeanor, and using efficient note-taking methods can help manage these demands. Operators must also quickly route calls to the correct departments, so strong attention to detail and clear communication skills are essential. Building familiarity with the organization's structure and regularly updating contact information can further streamline the process and reduce errors.

What is the difference between Switchboard vs Receptionist?

AspectSwitchboardReceptionist
Primary RoleManages incoming calls and directs them to appropriate departments or personnelGreets visitors, manages front desk, and handles general administrative tasks
Work EnvironmentCall centers, corporate offices, hospitalsOffice reception areas, corporate front desks
Required SkillsExcellent communication, multitasking, basic technical skillsCustomer service, communication, organizational skills
Common CertificationsNone typically required, but communication or switchboard training can helpCustomer service certifications or administrative training

While both roles involve interaction with visitors and callers, a Switchboard primarily handles incoming calls and directs them efficiently, often in larger organizations or call centers. A Receptionist focuses on greeting visitors, managing appointments, and performing administrative duties at the front desk. Understanding these differences helps organizations assign the right responsibilities and candidates to each role.

What is a switchboard operator?

A switchboard operator is a professional responsible for managing telephone communications within an organization or facility. They operate a switchboard or telephone console to route incoming, outgoing, and interoffice calls, providing information and connecting callers to the appropriate departments or individuals. In addition to handling calls, switchboard operators may also perform administrative tasks such as taking messages, paging staff, and maintaining call logs. This role requires excellent communication skills, attention to detail, and the ability to remain calm under pressure.

What are the key skills and qualifications needed to thrive as a switchboard operator, and why are they important?

To thrive as a Switchboard Operator, you need strong verbal communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with telephone systems, computer-based switchboards, and customer relationship management (CRM) software is often required. Excellent interpersonal skills, patience, and the ability to multitask under pressure make someone stand out in this position. These abilities ensure efficient call routing, positive caller experiences, and smooth operation of organizational communications.
What are popular job titles related to Switchboard jobs in Indiana? For Switchboard jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Switchboard jobs in Indiana look for? The top searched job categories for Switchboard jobs in Indiana are:
Switchboard jobs near you
Infographic showing various Switchboard job openings in Indiana as of August 2026, with employment types broken down into 5% As Needed, 58% Full Time, and 37% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,154 per year, or $15.9 per hour.

GUEST SVS/FRONT DESK/SWITCHBRD

Methodist Hospitals

Merrillville, IN

$14 - $17.75/hr

Full-time

Re-posted 28 days ago

Job description

Overview

This position/team, individually and collectively, supports the organizational mission, vision, and values of Methodist Hospitals. The purpose of this position is to provide operational excellence in customer service, influence customer satisfaction, and to address patient and family needs at the point of service to create the beginning of a memorable patient and family experience. The Guest Services Associate at the Front Desk and Switchboard provides an unforgettable experience through compassionate and caring behaviors, showing courtesy and respect, while greeting all guests with a friendly smile and an obvious energy to assist. These behaviors may be in person or by phone, but are always present.

Responsibilities

PRINCIPAL DUTIES AND RESPONSIBILITIES (*Essential Functions)

  • Operate a one-position switchboard with speed and accuracy
  • Effectively answer and transfer all calls in a kind and professional manner
  • Direct visiting customers at the front desk to the various locations within the property
  • Meet and greet guests tactfully and courteously while providing assistance as needed that exceeds their expectations
  • Issues visitor passes according to hospital policy and controls access to the hospital
  • Stays knowledgeable of visitation guidelines as they change according to department/procedural processes and needs, individual needs of patients/families and environmental safety according to widespread community outbreaks/specific needs
  • Ability to Advocate - ability to identify concern, listen carefully, and work through the issues to assist as needed (Problem Solving Skills)
  • Ability to calmly prioritize and perform a variety of tasks under pressure
  • Ability to work independently with minimal supervision and/or collaboratively with team
  • Performs required job functions according to established/prescribed policies and procedures
  • Ability to analyze situations accurately and exercise good judgment in taking effective action (Critical Thinking Skills)
  • Ability to understand and follow oral and written instructions
  • Ability to express courtesy, respect, and discretion at all times
  • Ability to work with all associated service programs such as IPN paging system, RAVE mass communication system, Emergency Management Operations, Overhead Paging, SIT-2Consoles, M2250 Console Operation, Simplex Phone, etc.
  • Ability to work with technical equipment required in the switchboard such as headsets, intercoms, and computers
  • Ability to learn specific rules, regulations, laws, policies and procedures quickly and apply them with good judgment in a variety of procedural matters without immediate supervision (Fire Alert/Fire Alarm, Code 22 Emergency Line, Code Blue/RRT-internal and external, Red 911 phone, Active Intruder, Brain Alert, Bomb-13-13 Security, Elevator Entrapment, Utility Emergency Response, EOP Plan, High Census Alert, Lock Down, Panic Alarms, Security Alert Priority One, Security Alert Missing Adult, Security Alert Missing Child, Severe Weather Watch/Advisory, Tornado Alert, Generator Alarms, Pharmacy Freezer Alarms - supporting organizational, patient, and employee safety
  • Ability to consistently establish and maintain positive and cooperative working relationships with both internal and external customers
  • Model customer service skills/assisting guests in an efficient and friendly manner
  • Exceptional communication skills
  • Ability to be confidential and discreet with hospital information
  • Observe health and safety regulations
  • Assist with orientation and training of new employees as requested
  • Contribute to a positive work environment and overall team effort of the department
  • Ability to maintain records/logs/ perform clerical duties required by position
  • Ability to flex with schedule/department needs
  • Ability to work all shifts (days, evenings, midnights)/weekends/both campuses as needed
  • Performs other duties as needed and/or assigned
    • Qualifications

    JOB SPECIFICATIONS (Minimum Requirements)KNOWLEDGE, SKILLS, AND ABILITIES

    • Ability to enunciate clearly in a well-modulated voice/Correct English usage
    • Ability to type with speed and accuracy
    • Ability to work with frequent interruptions
    • Good memory
    • Positive attitude /Ability to learn/Accept coaching
    • Basic computer skills (hospital intranet, email, MS Word, etc.)
    • Knowledge of the operation of a telephone switchboard
    • Developed problem-solving skills
    • Developed professional demeanor and positive disposition
    • Good knowledge of the organization, facilities, departments, and their functions
    • Ability to work with frequent interruptions

    EDUCATION

    • High School Diploma/GED Equivalent Required
    • Associates Degree Preferred

    EXPERIENCE

    • Two (2) years' Professional Level Guest Services experience preferred providing guests with an exceptional level of customer service in a fast-paced professional, medical, retail, or hospitality environment. Other types of work experience will be considered as meeting these experience requirements, as long as they are closely related to the essential functions of the position.

    STANDARDS OF BEHAVIORMeets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code.CONFIDENTIALITY/HIPAA/CORPORATE COMPLIANCEDemonstrates knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family, organizational and other medical information. Understands and supports the commitment of Methodist Hospitals in adhering to federal, state and local laws, rules and regulations governing ethical business practices for healthcare providers.DISCLAIMER - The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

    Employment Type: FULL_TIME
    Methodist Hospitals logo

    About Methodist Hospitals

    Sourced by ZipRecruiter

    Methodist Hospitals is a reputable institution in the healthcare and medical industry with its base in Gary, Indiana, United States. A trusted name in comprehensive medical services, the organization is primarily known for its robust offering in the fields of emergency and acute medical care, tracking back its foundational roots to the year 1923. Catholic nun Sister Gesuina set up the hospital with the sole mission of providing affordable healthcare services to the residents of Gary. Today, their mission stays true to promoting health, healing, and well-being in the communities they serve, encompassing a diverse representation of races, ethnicities, genders, ages, religions, abilities, and sexual orientations.

    Industry

    Health care and social assistance

    Company size

    1,001 - 5,000 Employees

    Headquarters location

    Gary, IN, US

    Year founded

    1923

    Social media

    FacebookTwitter

    View All Methodist Hospitals Jobs

    Apply