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Switchboard Jobs in Indiana (NOW HIRING)

Trinity Health

Switchboard Operator

Mishawaka, IN · On-site

$13.75 - $17.50/hr

Effectively operate a console-type switchboard and/or provide information and assistance necessary to maintain communications of the Medical Center through telephones, paging, alarms and radio.

Trinity Health

Switchboard Operator

Mishawaka, IN · On-site

$13.75 - $17.50/hr

Effectively operate a console-type switchboard and/or provide information and assistance necessary to maintaincommunications of the Medical Center through telephones, paging, alarms and radio.

Hancock Regional Hospital

Switchboard Operator

Greenfield, IN · On-site

$14.50 - $18.25/hr

Responsible for answering all incoming and in-house calls to the Hospital switchboard. * Displays and maintains behavior which promotes good guest relations to patients, visitors, physicians and ...

Trinityhealth

Switchboard Operator

Mishawaka, IN

$13.75 - $17.50/hr

Effectively operate a console-type switchboard and/or provide information and assistance necessary to maintaincommunications of the Medical Center through telephones, paging, alarms and radio.

City of Elkhart

Bilingual Switchboard Receptionist

Elkhart, IN · On-site

$15 - $19.25/hr

CITY OF ELKHART - DEPARTMENT Board of Works POSITION Switchboard Receptionist (Human Resources) DIVISION Human Resources STATUS Full-time CATEGORY Salaried Up to $53,800 FLSA Non-exempt REPORTS TO ...

Ascension

Customer Service Switchboard

Carmel, IN · On-site

$18 - $23.50/hr

We Are Hiring Location: Carmel, IN Facility: Ascension St. Vincent Heart Center Department/Specialty: Cardiac Services | Patient Support Services Schedule: PRN Rotating What You Will Do Perform a ...

Ascension

Customer Service Switchboard

Carmel, IN · On-site

$18.31/hr

Your future role at a glance Location: Carmel, IN Facility: Ascension St. Vincent Heart Center Department/Specialty: Cardiac Services | Patient Support Services Schedule: PRN Rotating Life at ...

Methodist Hospitals

GUEST SVS/FRONT DESK/SWITCHBRD

Gary, IN · On-site

$14.25 - $18/hr

Operate a one-position switchboard with speed and accuracy * Effectively answer and transfer all calls in a kind and professional manner * Direct visiting customers at the front desk to the various ...

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All JobsSwitchboard JobsSwitchboard Jobs in Indiana

Switchboard information

See Indiana salary details

$8

$15

$23

How much do switchboard jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for switchboard in Indiana is $15.94, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.40 per hour, depending on experience, location, and employer.

What are some typical challenges faced by switchboard operators, and how can they be managed effectively?

Switchboard operators often handle a high volume of calls, which can be challenging during peak hours or emergencies. Staying organized, maintaining a calm demeanor, and using efficient note-taking methods can help manage these demands. Operators must also quickly route calls to the correct departments, so strong attention to detail and clear communication skills are essential. Building familiarity with the organization's structure and regularly updating contact information can further streamline the process and reduce errors.

What is the difference between Switchboard vs Receptionist?

AspectSwitchboardReceptionist
Primary RoleManages incoming calls and directs them to appropriate departments or personnelGreets visitors, manages front desk, and handles general administrative tasks
Work EnvironmentCall centers, corporate offices, hospitalsOffice reception areas, corporate front desks
Required SkillsExcellent communication, multitasking, basic technical skillsCustomer service, communication, organizational skills
Common CertificationsNone typically required, but communication or switchboard training can helpCustomer service certifications or administrative training

While both roles involve interaction with visitors and callers, a Switchboard primarily handles incoming calls and directs them efficiently, often in larger organizations or call centers. A Receptionist focuses on greeting visitors, managing appointments, and performing administrative duties at the front desk. Understanding these differences helps organizations assign the right responsibilities and candidates to each role.

What is a switchboard operator?

A switchboard operator is a professional responsible for managing telephone communications within an organization or facility. They operate a switchboard or telephone console to route incoming, outgoing, and interoffice calls, providing information and connecting callers to the appropriate departments or individuals. In addition to handling calls, switchboard operators may also perform administrative tasks such as taking messages, paging staff, and maintaining call logs. This role requires excellent communication skills, attention to detail, and the ability to remain calm under pressure.

What are the key skills and qualifications needed to thrive as a Switchboard Operator, and why are they important?

To thrive as a Switchboard Operator, you need strong verbal communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with telephone systems, computer-based switchboards, and customer relationship management (CRM) software is often required. Excellent interpersonal skills, patience, and the ability to multitask under pressure make someone stand out in this position. These abilities ensure efficient call routing, positive caller experiences, and smooth operation of organizational communications.
What are popular job titles related to Switchboard jobs in Indiana? For Switchboard jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Switchboard jobs in Indiana look for? The top searched job categories for Switchboard jobs in Indiana are:
Switchboard jobs near you
Infographic showing various Switchboard job openings in Indiana as of July 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,154 per year, or $15.9 per hour.
Switchboard Operator

Switchboard Operator

Northwest Health - La Porte

La Porte, IN

$14 - $17.50/hr

Part-time

Posted 14 days ago

Job description

Job Description

Part Time Evening shifts

Job Summary
The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers.
Essential Functions

  • Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
  • Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
  • Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
  • Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
  • Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
  • Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
  • Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.
  • Maintains detailed records of all pages, notifications, and calls as required by facility protocols.
  • Performs other duties as assigned.
  • Maintains regular and reliable attendance.
  • Complies with all policies and standards.

Qualifications

  • 0-2 years of experience in customer service, call center, or healthcare setting required
  • 1-2 years of switchboard experience preferred

Knowledge, Skills and Abilities

  • Proficient in operating switchboard or telecommunications equipment.
  • Excellent verbal communication and customer service skills.
  • Ability to manage high call volumes in a calm and professional manner.
  • Strong organizational skills with attention to detail.
  • Capable of handling emergency communication processes effectively.
  • Knowledge of hospital policies, codes, and procedures is a plus.

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