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Shelter House

Supportive Housing Case Manager

Fairfax, VA · On-site

$52K - $56K/yr

Supportive Housing - Case Manager Department: PSH Reports to : Supportive Housing Program Manager FLSA Status: Exempt Salary: $52,000 - $56,000 About Us: Shelter House was established in 1981 as a ...

Shelter House

Supportive Housing Case Manager

Fairfax, VA · On-site

$52K - $56K/yr

Supportive Housing - Case Manager Department: PSH Reports to : Supportive Housing Program Manager FLSA Status: Exempt Salary: $52,000 - $56,000 About Us: Shelter House was established in 1981 as a ...

Shelter House

Supportive Housing Case Manager

Fairfax, VA · On-site

$52K - $56K/yr

Supportive Housing - Case Manager Department: PSH Reports to : Supportive Housing Program Manager FLSA Status: Exempt Salary: $52,000 - $56,000 About Us: Shelter House was established in 1981 as a ...

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$73.5K

$117K

How much do supportive housing manager jobs pay per year?

As of Jul 5, 2026, the average yearly pay for supportive housing manager in the United States is $73,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $86,500.00 per year, depending on experience, location, and employer.

What is a Supportive Housing Manager?

A Supportive Housing Manager is responsible for overseeing residential programs that provide housing and supportive services to individuals or families experiencing homelessness, disabilities, or other challenges. They coordinate staff, manage budgets, ensure compliance with regulations, and foster a safe, supportive environment for residents. Their role often includes connecting residents with social services, facilitating community engagement, and maintaining property standards. Supportive Housing Managers work closely with service providers, property managers, and residents to help individuals achieve stability and self-sufficiency.

What are some common challenges faced by Supportive Housing Managers, and how can they effectively navigate them?

Supportive Housing Managers often encounter challenges such as balancing the diverse needs of residents, addressing mental health or substance use issues, and coordinating with multiple service providers. Successfully navigating these challenges requires strong interpersonal skills, adaptability, and a collaborative approach to problem-solving. Managers benefit from regular communication with their teams, ongoing training in trauma-informed care, and building strong partnerships with local agencies to ensure residents receive comprehensive support.

What are the key skills and qualifications needed to thrive as a Supportive Housing Manager, and why are they important?

To thrive as a Supportive Housing Manager, you need expertise in case management, housing regulations, and social services, often backed by a degree in social work or a related field. Familiarity with property management software, reporting systems, and compliance documentation is typically required. Strong leadership, conflict resolution, and interpersonal communication skills help build trust with residents and coordinate with partner agencies. These competencies are crucial for ensuring safe, stable housing environments and effectively supporting residents' diverse needs.

What is the difference between Supportive Housing Manager vs Case Manager?

AspectSupportive Housing ManagerCase Manager
CredentialsRelevant certifications, experience in housing or social servicesLicenses or certifications in social work or counseling often preferred
Work EnvironmentOversees housing facilities, manages staff, coordinates servicesWorks directly with clients to develop care plans, provide support
Employer & IndustryHousing agencies, non-profits, government programsHealthcare providers, social service agencies, community organizations

Supportive Housing Managers focus on managing housing facilities and coordinating services for residents, while Case Managers work directly with clients to develop and implement individualized support plans. Both roles require related credentials and often operate within similar organizations, but their primary responsibilities differ in scope and focus.

What cities are hiring for Supportive Housing Manager jobs? Cities with the most Supportive Housing Manager job openings:
What are the most commonly searched types of Supportive Housing jobs? The most popular types of Supportive Housing jobs are:
What states have the most Supportive Housing Manager jobs? States with the most job openings for Supportive Housing Manager jobs include:
Supportive Housing Manager jobs near you
Case Manager - Supportive Housing

Case Manager - Supportive Housing

Urban Resource Institute

New York, NY • On-site

$60K - $70K/yr

Full-time

Posted 28 days ago

Job description

ORGANIZATION OVERVIEW
Founded in 1980, Urban Resource Institute (URI) is the nation's largest provider of domestic violence shelter and support services and a leading provider of housing and services for families experiencing homelessness. Across 24 shelters in New York City, URI provides safe housing for nearly 4,000 individuals and their pets every night and serves more than 40,000 people annually.
URI's work is grounded in survivor-centered, trauma-informed, and culturally responsive care. In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives-including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention-designed to break cycles of violence, instability, and poverty. URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.
Innovative Urban Village, opening in Summer 2026, is URI's first supportive housing program, developed in partnership with Christian Cultural Center. Located in East New York, Brooklyn, Phase 1A includes 376 income based rental residences, with 94 units dedicated to families who have experienced homelessness due to domestic violence and who qualify for ESSHI services. The program provides permanent supportive housing and trauma informed, culturally responsive services designed to promote long term housing stability and independent living. As URI's inaugural supportive housing initiative, Innovative Urban Village requires the development of a comprehensive program model, policies, procedures, and service framework from inception through full implementation.
POSITION OVERVIEW
The Case Manager provides comprehensive, trauma informed, and culturally responsive supportive services to families residing in the Innovative Urban Village supportive housing program. Case Managers conduct assessments, develop individualized service plans, provide counseling and crisis intervention, and coordinate referrals to promote long term housing stability, safety, and independence.
This role requires strong engagement skills, the ability to support families impacted by domestic violence, and a commitment to evidence informed practices. Case Managers collaborate closely with Housing Specialists, the Economic Empowerment Specialist, and the Director of Clinical Services to ensure integrated, high quality service delivery aligned with ESSHI and OTDA standards.
Salary: $60,000 - $70,000
MAJOR DUTIES AND RESPONSIBILITIES
Direct Service & Case Management
  • Conduct comprehensive intakes, biopsychosocial assessments, and individualized service plans for assigned residents.
  • Provide supportive counseling, crisis intervention, and safety planning using trauma-informed, survivor-centered approaches.
  • Facilitate groups and workshops focused on parenting, wellness, DV recovery, tenancy skills, and life skills.
  • Conduct required home visits to assess safety, tenancy conditions, and service needs.
  • Provide advocacy and accompaniment for residents navigating benefits, legal systems, education, childcare, and healthcare.

Housing Stability & Tenancy Support
  • Support residents in maintaining long-term housing stability through proactive engagement and early identification of risk factors.
  • Educate residents on lease compliance, communication with property management, conflict resolution, and household management.
  • Collaborate with Housing Specialists and property management to address tenancy concerns and prevent eviction.
  • Assist residents with recertifications, inspections, and housing-related documentation.

ESSHI, OTDA & Supportive Housing Compliance
  • Ensure all services align with ESSHI service categories, including case management, employment support, benefits access, crisis intervention, and tenancy support.
  • Maintain accurate and timely documentation in CAPS, HMIS, and other required data systems.
  • Complete service plans, progress notes, assessments, and incident reports in accordance with agency and funder standards.
  • Participate in audits, case reviews, and quality assurance activities.

Crisis Intervention & Risk Management
  • Respond to crises using de-escalation, safety planning, and trauma-informed strategies.
  • Conduct risk assessments related to DV lethality, mental health, child safety, and tenancy stability.
  • Coordinate emergency responses with internal leadership and external partners, including ACS, NYPD, mobile crisis teams, and hospitals.

Resource Navigation & Community Linkages
  • Connect residents to community-based services including mental health treatment, substance use programs, childcare, legal services, and medical care.
  • Provide benefits navigation for SNAP, Medicaid, SSI/SSD, childcare subsidies, and other entitlements.
  • Support residents in accessing education, vocational training, and employment programs in collaboration with the Economic Empowerment Specialist.

Interdisciplinary Collaboration
  • Participate in interdisciplinary case conferences and service coordination meetings.
  • Collaborate with the Director of Clinical Services to ensure clinical needs are addressed and referrals are completed.
  • Work closely with Housing Specialists to support move-ins, housing retention, and tenancy success.
  • Maintain strong communication with operations and property management teams.

Training & Professional Development
  • Participate in ongoing training on trauma-informed care, motivational interviewing, DV best practices, crisis intervention, and supportive housing standards.
  • Engage in reflective supervision and contribute to a culture of learning and accountability.

SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES
  • Bachelor's degree required.
  • Master's degree in Social Work or related field preferred.

REQUIRED SKILLS AND EXPERIENCE
  • Minimum of 2 years of experience in case management or direct service, preferably in supportive housing, domestic violence services, or homeless services.
  • Knowledge of OTDA regulations, ESSHI guidelines, and supportive housing best practices.
  • Experience working with survivors of domestic violence and families with complex needs.
  • Strong crisis intervention, de-escalation, and safety planning skills.
  • Ability to work with diverse populations including LGBTQIA+ individuals, immigrants, older adults, and individuals with mental health or substance use.
  • Strong organizational, writing, and time management skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency in Microsoft Office and data management systems.

SPECIFICATIONS FOR PHYSICAL REQUIREMENTS
  • Will be required to read printed and handwritten materials.
  • Will be required to read information on computer screen.
  • Will be required to use computer keyboard and mouse.
  • Must be able to sit for extended periods of time.
  • Must be able to enter information in digital forms and spreadsheets.
  • May require occasional work outside established working hours, including evenings and weekends.

Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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