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Supportability Engineer Jobs (NOW HIRING)

Developing and maintaining supportability analyses and provisioning data * Working with cross-product teams including Chief Engineers, Program Directors and Program Managers * Applying advanced ...

Developing and maintaining supportability analyses and provisioning data * Working with cross-product teams including Chief Engineers, Program Directors and Program Managers * Applying advanced ...

Perform, document, and maintain Spectrum Supportability Risk Assessments (SSRAs) for DoD ... Prepare engineering analyses, technical reports, recommendations, and program documentation ...

Perform, document, and maintain Spectrum Supportability Risk Assessments (SSRAs) for DoD ... Prepare engineering analyses, technical reports, recommendations, and program documentation ...

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Supportability Engineer information

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$33K

$94K

$145.5K

How much do supportability engineer jobs pay per year?

As of Jul 14, 2026, the average yearly pay for supportability engineer in the United States is $94,030.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,500.00 and $108,500.00 per year, depending on experience, location, and employer.

How do Supportability Engineers typically collaborate with product development and customer support teams?

Supportability Engineers play a critical role in bridging the gap between product development and customer support. They work closely with development teams to identify and address product issues that may impact customer experience, often providing feedback on design for easier troubleshooting and maintenance. Additionally, they partner with customer support teams to analyze common support cases, develop diagnostic tools, and create documentation to enhance self-service. This collaborative environment ensures that both product quality and customer satisfaction are continually improved.

What is the salary of a support engineer?

The salary of a support engineer typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced support engineers with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for career advancement.

What does a supportability engineer do?

A supportability engineer designs and implements processes, tools, and documentation to ensure products are maintainable, reliable, and easy to support after deployment. They analyze system performance, troubleshoot issues, and collaborate with development teams to improve product supportability, often using data analysis and support tools. This role requires strong problem-solving skills and knowledge of system architecture and support procedures.

What engineers make $200,000 a year?

Supportability engineers, especially those with extensive experience, specialized skills in systems analysis, and certifications in relevant tools or methodologies, can earn $200,000 or more annually. High salaries are often associated with senior roles, working in industries like aerospace, defense, or large technology firms, and may include bonuses or stock options.

What are the key skills and qualifications needed to thrive as a Supportability Engineer, and why are they important?

To excel as a Supportability Engineer, you need a solid background in systems engineering, troubleshooting, and product lifecycle management, often supported by a degree in engineering or a related field. Familiarity with diagnostic tools, failure analysis software, and maintenance documentation systems is typically required. Strong problem-solving skills, excellent communication, and a customer-focused mindset help you collaborate effectively with development and support teams. These competencies are crucial for ensuring products are maintainable, reliable, and efficiently supported throughout their lifecycle.

What is a Supportability Engineer?

A Supportability Engineer is a professional who focuses on ensuring that products and systems are easy to maintain, support, and troubleshoot after they are deployed. They work closely with design, development, and support teams to identify potential issues, develop support documentation, and implement solutions that enhance the product's reliability and customer satisfaction. Their responsibilities often include analyzing product failures, recommending design improvements, and creating tools or processes to streamline customer support. By proactively addressing support-related challenges, Supportability Engineers help reduce downtime and improve the user experience.

What engineer makes $500,000 a year?

Supportability Engineers typically do not earn $500,000 annually; such high salaries are more common in executive or specialized roles within technology companies. Highly experienced engineers in fields like software development, data science, or engineering management may reach this level, especially with bonuses and stock options, but it is uncommon for supportability engineers specifically to earn this amount.

What is the difference between Supportability Engineer vs Technical Support Engineer?

AspectSupportability EngineerTechnical Support Engineer
Required CredentialsBachelor's in Engineering, certifications in support or systemsBachelor's in IT, computer science, or related field
Work EnvironmentProduct development, troubleshooting, and support for complex systemsCustomer-facing support, troubleshooting hardware/software issues
Employer & Industry UsageTech, manufacturing, and software companiesIT services, tech companies, hardware vendors
Common Search & ComparisonSupportability Engineer vs Technical Support Engineer

The Supportability Engineer focuses on improving product supportability, analyzing issues, and developing solutions for complex systems. In contrast, the Technical Support Engineer primarily assists customers directly with troubleshooting hardware and software problems. Both roles require technical knowledge, but Supportability Engineers are more involved in product development and support process improvements, while Technical Support Engineers focus on customer service and issue resolution.

More about Supportability Engineer jobs
What cities are hiring for Supportability Engineer jobs? Cities with the most Supportability Engineer job openings:
What states have the most Supportability Engineer jobs? States with the most job openings for Supportability Engineer jobs include:
Infographic showing various Supportability Engineer job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $94,030 per year, or $45.2 per hour.
Systems Engineer II

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago


Raytheon rating

9.1

Company rating: 9.1 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

3rd of 527 rated manufacturers


Job description

Date Posted:

2026-05-13

Country:

United States of America

Location:

US-MA-TEWKSBURY-TB3 ~ 50 Apple Hill Dr ~ CONCORD BLDG, Tewksbury Tb3 300 Concord

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

The ability to obtain and maintain a U.S. government issued security clearance is required.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

Security Clearance Type:

DoD Clearance: Secret

Security Clearance Status:

Active and existing security clearance required after day 1

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling to help our nation and allies defend freedoms and deter aggression.  We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat.  Our team solves tough, meaningful problems that create a safer, more secure world.

The Systems Engineering and Test Capabilities (SE&TC) Discipline organization is the central focus for Mission Systems Integration activities within Raytheon, responsible for defining customer needs, functional and product architecture, requirements definition and decomposition, Model Based Systems Engineering (MBSE), system performance, System Security Engineering (SSE), integration and system level testing, identifying and resolving hardware, software, and networking issues, and developing automated or operator-driven tests in support of system-level integration, verification and validation.

Within SE&TC, Life Cycle Engineering (LCE) is responsible for ensuring our products are Safe, Reliable, Maintainable and delivered on time.  Life Cycle Engineering consists of multiple disciplines that support engineering, our program offices and our customers.  Our Life Cycle Engineering disciplines participate in the total life cycle of our products from conception to deactivation.  Our focus area is product support, including the following disciplines: Logistics, Technical Manuals, Training, Reliability, Maintainability, Supportability and Repair.

What You Will Do:

As a Logistics Systems Engineer, you’ll be an integral part of the Life Cycle Engineering (LCE) team interfacing directly with team members and stakeholders, including customers and program leaders. 

In this role, you’re responsible for the development and maintenance of detailed Logistics Supportability Analysis, Provisioning data for parts, Spares Analysis and Spares Availability for hardware within a specific product line.

Additional responsibilities will include:

  • Developing and maintaining supportability analyses and provisioning data

  • Working with cross-product teams including Chief Engineers, Program Directors and Program Managers

  • Applying advanced logistics principles to develop complex program level concepts and plans

  • Occasional Domestic and International Travel May Be Required

Responsibilities to Anticipate:

  • Developing and maintaining supportability analyses and provisioning data; candidate would also be working under consultative direction to apply advanced logistics principles to develop complex program level concepts and plans.

This job is ONSITE, and is based at Raytheon’s Tewksbury, MA facility

Qualifications You Must Have:

  • Typically requires a degree in Science, Technology, Engineering, or Mathematics (STEM) and a minimum of 2 years of prior relevant experience

  • Experience reviewing and understanding system drawing

  • Experience in understanding a generation breakdown


Qualifications We Prefer:

  • Experience with various areas of the Technical Data Package (drawings, parts lists, and electrical schematics) and experience generating/interpreting Parts List

  • Experience with Microsoft Office applications including Microsoft Excel and PowerPoint

  • Spares Analysis and Spares List Development (Poisson Based Statistical Analysis, OPUS Suite, or similar analysis software experience)

  • Experience in performing Level of Repairability Analysis (LORA) using COMPASS and/ or OPUS.

  • Experience with Logistics Plans

  • Supply chain familiarity

  • "Hands on" experience with hardware repair and maintenance a plus

  • Experience in the development and maintenance of Logistics Management Information (LMI) in accordance with MIL-STD-1388-2B, GEIA-STD-0007, or MIL-PRF-49506

  • Experience utilizing EAGLE, POWERLOG or SLICWave tools

  • Experience working in a project management environment

  • Strong interpersonal and communication skills

What We Offer:

Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability and Innovation.

Learn More & Apply Now!

  • Please consider the following role type definition as you apply for this role. 

  • Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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