Supportability Engineer Jobs in Texas (NOW HIRING)

Senior M365 Engineer DETAILS Location: Remote Position Type: 6M Contract (w/ likely extensions and potential conversion to fulltime) Hourly / Salary: to $60W2+ (based on experience level) JOB SUMMARY Vaco is currently seeking a Senior M365 Engineer for a 6M Contract (w/ likely extensions and potential to convert to fulltime) that is remote. The Senior M365 Engineer will focus on operations and support, blending deep technical expertise across M365 (Exchange / Teams / SharePoint), Azure, Active Directory, InTune, SQL, and Windows Server with strong incident management, customer communication, and leadership skills in a 24x7 enterprise setting. The Senior M365 Engineer will essentially play the role of a high-level technical firefighter and trusted advisor for enterprise Microsoft environments.

The Senior M365 Engineer will own complex incidents and problems end-to-end, from rapid triage and troubleshooting of critical (Sev 1/2) issues all the way through root cause analysis and prevention. Beyond reactive support, the Senior M365 Engineer will focus on proactive work, including conducting supportability reviews before major M365 / Azure migrations or deployments, recommending improvements for performance and reliability, leading patching and maintenance activities, and ensuring changes happen safely with minimal disruption. The Senior M365 Engineer will act as the main technical point of contact for customers, collaborates with Microsoft when needed, prepares technical content for business reviews, maintains documentation, drives process improvements, and mentors junior team members.

Microsoft Platform Support – Supporting MS Workloads through Remote Diagnosis / Debugging / Remediation of Complex Issues Incident Management / Escalation Support – Owning Incidents End-to-End (Triage / Troubleshooting / Coordination / Communication Through Resolution) | Serving as Escalation Point for Critical Sev 1 / 2 Incidents Root Cause Analysis / Preventive Action – Driving RCA for Major Incidents / Implementing Corrective Actions to Prevent Recurrence Supportability Reviews / Migration Readiness – Conducting Supportability Reviews for Major MS Migrations / Deployments (M365 / Azure / Teams / SharePoint / Exchange / SQL) Architecture / Configuration Guidance – Providing Design / Configuration Recommendations (High Availability / Performance / Supportability Focus) Change Management / Platform Support – Participating in Planning / Execution of Customer Change Windows for MS Platforms Patching / Hotfix Management – Leading Patching / Hotfix Deployments (Safe Rollouts / Minimal Downtime / Post-Change Validation Emphasis) Risk Assessment / Reviews – Evaluating Advisories / Updates | Recommending Risk-Aligned Patching Strategies Customer Advisory / Vendor Coordination – Trusted Technical Advisor Coordinating with MS for Complex Defect Resolution / Maintaining Single Point of Contact Experience Client Success / Executive Reporting – Partnering with Client Success Teams to Support QBR / EBR Reviews / Presenting Technical Health / Performance Metrics Documentation / Knowledge Management – Creating / Maintaining Technical Documentation / Runbooks / Knowledge-Base Articles Improving Resolution Efficiency Continuous Improvement / Automation – Contributing to Process / Tooling / Automation Enhancements across Microsoft Support Operations Mentorship / Knowledge Sharing – Mentoring / Cross-Training Engineers (MS Technologies / Best Practices) JOB REQUIREMENTS Microsoft Platform Support – Supporting MS Workloads through Remote Diagnosis / Debugging / Remediation of Complex Issues Incident Management / Escalation Support – Owning Incidents End-to-End (Triage / Troubleshooting / Coordination / Communication Through Resolution) | Serving as Escalation Point for Critical Sev 1 / 2 Incidents Root Cause Analysis / Preventive Action – Driving RCA for Major Incidents / Implementing Corrective Actions to Prevent Recurrence Supportability Reviews / Migration Readiness – Conducting Supportability Reviews for Major MS Migrations / Deployments (M365 / Azure / Teams / SharePoint / Exchange / SQL) Architecture / Configuration Guidance – Providing Design / Configuration Recommendations (High Availability / Performance / Supportability Focus) Change Management / Platform Support – Participating in Planning / Execution of Customer Change Windows for MS Platforms Patching / Hotfix Management – Leading Patching / Hotfix Deployments (Safe Rollouts / Minimal Downtime / Post-Change Validation Emphasis) Risk Assessment / Review – Evaluating MS Advisories / Updates | Suggesting Risk-Aligned Patching Strategies Customer Advisory / Vendor Coordination – Trusted Technical Advisor Coordinating with MS for Complex Defect Resolution / Maintaining Single Point of Contact Experience Client Success / Executive Reporting – Partnering with Client Success Teams to Support QBR / EBR Reviews / Presenting Technical Health / Performance Metrics Documentation / Knowledge Management – Creating / Maintaining Technical Documentation / Runbooks / Knowledge-Base Articles Improving Resolution Efficiency Continuous Improvement / Automation – Contributing to Process / Tooling / Automation Enhancements across Microsoft Support Operations Mentorship / Knowledge Sharing – Mentoring / Cross-Training Engineers on MS Technologies / Best Practices PREFERRED (not required) Certifications: M365 Certified (Admin / Messaging / Teams) | Azure Admin / Solutions Architect Certified | Windows Server / Security-Focused Certifications Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.

Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.

Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals.

As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application.

In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.

Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here.

Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure.

The individual may also be eligible for discretionary bonuses.