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Supportability Engineer Jobs in Texas (NOW HIRING)

Motive

Senior IT Support Engineer

Austin, TX · Hybrid

... supportability. * Translate business and stakeholder needs into well-engineered solutions ... partnering across departments and with third-party vendors when needed. * Act as a subject matter ...

JConnect Infotech

Video Conference Engineer

Austin, TX · On-site

Video Conference Engineer Location: San Jose, CA/Austin, TX Duration: Full Time 5+ years of ... Use data, feedback, and usage analytics to refine designs, improve supportability, and enhance user ...

JConnect Infotech

Video Conference Engineer

Austin, TX · On-site

Video Conference Engineer Location: San Jose, CA/Austin, TX Duration: Full Time 5+ years of ... Use data, feedback, and usage analytics to refine designs, improve supportability, and enhance user ...

Wells Fargo

Lead Systems Operations Engineer

Irving, TX · On-site

Influence architecture decisions to ensure supportability, resiliency, observability, and operational sustainability. * Collaborate with engineering leaders to establish and mature Site Reliability ...

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Showing results 41-60

All JobsSupportability Engineer JobsSupportability Engineer Jobs in Texas

Supportability Engineer information

See Texas salary details

$30.7K

$87.6K

$135.6K

How much do supportability engineer jobs pay per year?

As of Sep 13, 2026, the average yearly pay for supportability engineer in Texas is $87,603.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,200.00 and $101,100.00 per year, depending on experience, location, and employer.

What is a supportability engineer?

A Supportability Engineer is a professional who focuses on ensuring that products and systems are easy to maintain, support, and troubleshoot after they are deployed. They work closely with design, development, and support teams to identify potential issues, develop support documentation, and implement solutions that enhance the product's reliability and customer satisfaction. Their responsibilities often include analyzing product failures, recommending design improvements, and creating tools or processes to streamline customer support. By proactively addressing support-related challenges, Supportability Engineers help reduce downtime and improve the user experience.

How does a supportability engineer typically collaborate with product development and customer support teams?

Supportability Engineers play a critical role in bridging the gap between product development and customer support. They work closely with development teams to identify and address product issues that may impact customer experience, often providing feedback on design for easier troubleshooting and maintenance. Additionally, they partner with customer support teams to analyze common support cases, develop diagnostic tools, and create documentation to enhance self-service. This collaborative environment ensures that both product quality and customer satisfaction are continually improved.

What are the key skills and qualifications needed to thrive as a supportability engineer, and why are they important?

To excel as a Supportability Engineer, you need a solid background in systems engineering, troubleshooting, and product lifecycle management, often supported by a degree in engineering or a related field. Familiarity with diagnostic tools, failure analysis software, and maintenance documentation systems is typically required. Strong problem-solving skills, excellent communication, and a customer-focused mindset help you collaborate effectively with development and support teams. These competencies are crucial for ensuring products are maintainable, reliable, and efficiently supported throughout their lifecycle.

What is the difference between Supportability Engineer vs Technical Support Engineer?

AspectSupportability EngineerTechnical Support Engineer
Required CredentialsBachelor's in Engineering, certifications in support or systemsBachelor's in IT, computer science, or related field
Work EnvironmentProduct development, troubleshooting, and support for complex systemsCustomer-facing support, troubleshooting hardware/software issues
Employer & Industry UsageTech, manufacturing, and software companiesIT services, tech companies, hardware vendors
Common Search & ComparisonSupportability Engineer vs Technical Support Engineer

The Supportability Engineer focuses on improving product supportability, analyzing issues, and developing solutions for complex systems. In contrast, the Technical Support Engineer primarily assists customers directly with troubleshooting hardware and software problems. Both roles require technical knowledge, but Supportability Engineers are more involved in product development and support process improvements, while Technical Support Engineers focus on customer service and issue resolution.

What are popular job titles related to Supportability Engineer jobs in Texas?

For Supportability Engineer jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Supportability Engineer jobs in Texas look for?

The top searched job categories for Supportability Engineer jobs in Texas are:

Supportability Engineer jobs near you
Infographic showing various Supportability Engineer job openings in Texas as of August 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $87,603 per year, or $42.1 per hour.

Design Engineer, New Technology Integration, Global RME

Austin, TX • On-site

Amazon
IT Services • 10K+ employees
Learn more about Amazonexternal

$103K - $138K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,177 frontline employees who took The Breakroom Quiz

Job description

As a Design PM of New Technology Integration, you will own the design for maintainability and serviceability of new Fulfillment Centers across the Amazon network. You will engage customers to understand and document business requirements, drive problems solution and manage implementation programs. You will balance business needs with technical constraints, striving to find the right solution for each customer while maintaining a strong focus on standards, scalability and supportability.

You will implement technical approaches, and direct cross-functional efforts to meet timelines. You will frequently travel to various Fulfillment Center locations to perform design audits and drive long term improvements to the design of Future Fulfillment centers.
Key job responsibilities
The successful candidate is able to:
Lead optimization of mechanical system designs within budget, coordinating across disciplines and managing trade-offs
Direct 3D modeling efforts and clash detection management across project portfolio
Review and approve 2D installation layout drawings
Validate spatial analysis of clearance envelopes, egress pathways, etc.

across projects
Ensure maintenance and safety standards are applied consistently across all projects
Ensure all engineering decisions are properly documented through design plans, complete installation files, and engineering instructions
Travel to sites as needed to conduct audits, resolve complex issues, and support teams
Develop engineering team capabilities and drive continuous improvement initiatives
A day in the life
Amazon Benefits:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1.

Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4.

401(k) Plan
About the team
The RME NTI team manages the integration of new equipment into the maintenance engineering teams portfolio. We aim to improve the reliability and maintainability of new equipment being introduced into our fulfillment network. .

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Amazon logo

About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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