ZipRecruiter

Log In

1

Supportability Engineer Jobs in Texas (NOW HIRING)

HDR

VCF Platform Engineer Lead

Dallas, TX · On-site

$101.40K - $133.60K/yr

... and supportability. • Lead design and adoption of advanced VCF platform capabilities, ecosystem tooling, and integrated private cloud services. • Establish engineering patterns for platform ...

HDR

VCF Platform Engineer Lead

Austin, TX · On-site

$101.60K - $133.80K/yr

... and supportability. • Lead design and adoption of advanced VCF platform capabilities, ecosystem tooling, and integrated private cloud services. • Establish engineering patterns for platform ...

HDR

VCF Platform Engineer Lead

San Antonio, TX · On-site

$92.50K - $121.80K/yr

... and supportability. • Lead design and adoption of advanced VCF platform capabilities, ecosystem tooling, and integrated private cloud services. • Establish engineering patterns for platform ...

HDR

VCF Platform Engineer Lead

Fort Worth, TX · On-site

$98.10K - $129.30K/yr

... and supportability. • Lead design and adoption of advanced VCF platform capabilities, ecosystem tooling, and integrated private cloud services. • Establish engineering patterns for platform ...

Howard Energy Partners

AI Engineer

San Antonio, TX · On-site

The AI Engineer is responsible for driving the strategic adoption of AI across the organization ... supportability, and long-term sustainability. * High degree of autonomy paired with strong ...

RealPage, Inc.

Sr. AI Engineer

Richardson, TX

$125.70K - $213.90K/yr

Mentor junior developers Qualifications * 7+ years' experience with mastery of OO analysis design ... System performance tuning, supportability and logging experience with tools such as OpNet, SCOM, or ...

Raytheon

Principal Reliability Engineer

El Paso, TX

$92.70K - $116.70K/yr

Reliability, System Safety and Supportability. We are looking for a Principal Reliability Engineer to join our team located in Tucson, AZ. What You Will Do: * Develop and implement reliability ...

Acara Solutions

Reliability Engineer

Arlington, TX

$111K - $125K/yr

The responsibility of the Reliability Engineer is to evaluate system design for reliability, maintainability, supportability, and system safety, and make recommendations for improvement where ...

next page

Showing results 1-20

People also search for

All JobsSupportability Engineer JobsSupportability Engineer Jobs in Texas

Supportability Engineer information

See Texas salary details

$30.7K

$87.6K

$135.6K

How much do supportability engineer jobs pay per year?

As of May 31, 2026, the average yearly pay for supportability engineer in Texas is $87,603.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,200.00 and $101,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Supportability Engineer, and why are they important?

To excel as a Supportability Engineer, you need a solid background in systems engineering, troubleshooting, and product lifecycle management, often supported by a degree in engineering or a related field. Familiarity with diagnostic tools, failure analysis software, and maintenance documentation systems is typically required. Strong problem-solving skills, excellent communication, and a customer-focused mindset help you collaborate effectively with development and support teams. These competencies are crucial for ensuring products are maintainable, reliable, and efficiently supported throughout their lifecycle.

How do Supportability Engineers typically collaborate with product development and customer support teams?

Supportability Engineers play a critical role in bridging the gap between product development and customer support. They work closely with development teams to identify and address product issues that may impact customer experience, often providing feedback on design for easier troubleshooting and maintenance. Additionally, they partner with customer support teams to analyze common support cases, develop diagnostic tools, and create documentation to enhance self-service. This collaborative environment ensures that both product quality and customer satisfaction are continually improved.

What is a Supportability Engineer?

A Supportability Engineer is a professional who focuses on ensuring that products and systems are easy to maintain, support, and troubleshoot after they are deployed. They work closely with design, development, and support teams to identify potential issues, develop support documentation, and implement solutions that enhance the product's reliability and customer satisfaction. Their responsibilities often include analyzing product failures, recommending design improvements, and creating tools or processes to streamline customer support. By proactively addressing support-related challenges, Supportability Engineers help reduce downtime and improve the user experience.

What is the difference between Supportability Engineer vs Technical Support Engineer?

AspectSupportability EngineerTechnical Support Engineer
Required CredentialsBachelor's in Engineering, certifications in support or systemsBachelor's in IT, computer science, or related field
Work EnvironmentProduct development, troubleshooting, and support for complex systemsCustomer-facing support, troubleshooting hardware/software issues
Employer & Industry UsageTech, manufacturing, and software companiesIT services, tech companies, hardware vendors
Common Search & ComparisonSupportability Engineer vs Technical Support Engineer

The Supportability Engineer focuses on improving product supportability, analyzing issues, and developing solutions for complex systems. In contrast, the Technical Support Engineer primarily assists customers directly with troubleshooting hardware and software problems. Both roles require technical knowledge, but Supportability Engineers are more involved in product development and support process improvements, while Technical Support Engineers focus on customer service and issue resolution.

What are popular job titles related to Supportability Engineer jobs in Texas? For Supportability Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Supportability Engineer jobs in Texas look for? The top searched job categories for Supportability Engineer jobs in Texas are:
Supportability Engineer jobs near you
Infographic showing various Supportability Engineer job openings in Texas as of May 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 100% Hybrid job distribution, with an average salary of $87,603 per year, or $42.1 per hour.
VCF Platform Engineer Lead

VCF Platform Engineer Lead

HDR

Dallas, TX • On-site

$101.40K - $133.60K/yr

Full-time

Posted 3 days ago

HDR rating

9.1

Company rating: 9.1 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

20th of 351 rated engineering

Job description

Job Summary:
HDR is a company that values employee engagement and inclusion, creating a welcoming environment for all. They are seeking a VCF Platform Engineer Lead to provide technical leadership for the private cloud platform, overseeing operational strategy, engineering standards, and service direction.
Responsibilities:
• Provide technical leadership for the VCF private cloud platform, including operational strategy, engineering standards, and service direction.
• Own the technical vision for private cloud hosting services built on VCF, including scalability, resiliency, automation, and supportability.
• Lead design and adoption of advanced VCF platform capabilities, ecosystem tooling, and integrated private cloud services.
• Establish engineering patterns for platform lifecycle management, self-service enablement, standard hosting offerings, and policy-driven automation.
• Oversee complex upgrades, platform transformations, and high-severity incident response as senior technical lead.
• Define and mature automation strategy across provisioning, compliance, patching, lifecycle, observability, and recovery operations.
• Drive platform integration with security, monitoring, backup, disaster recovery, CMDB, ITSM, and other enterprise service components.
• Partner with management and architecture leaders on roadmap planning, investment priorities, technical risk reduction, and service maturity.
• Set standards for operational excellence, reliability, support readiness, and engineering quality across the platform team.
• Coach senior engineers, lead technical decision-making, and serve as the escalation point for the most complex platform issues.
• Influence hosting service design for internal consumers, including service tiers, automation standards, availability targets, and lifecycle policies.
• Represent the platform domain in cross-functional initiatives involving datacenter modernization, hybrid cloud, platform engineering, and infrastructure transformation.
Qualifications:
Required:
• Minimum 10 years of experience in infrastructure, virtualization, platform engineering, or private cloud architecture/operations.
• Knowledge of virtualization systems, public and private cloud technologies, and datacenter operations.
• Proven experience leading enterprise-scale platform operations and transformation initiatives.
• Understanding of automation, IaC, orchestration, and API-driven infrastructure management.
• Experience with broader private cloud and hosting service ecosystems, including monitoring, logging, security, backup/recovery, automation, and service integration tools.
• Strong track record designing operational models and engineering standards for enterprise private cloud services.
• Demonstrated ability to lead across organizational boundaries and influence technical direction.
• Experience in technical mentoring, governance, and roadmap development.
• Experience leading others in critical situations, and in teaching and coaching others.
Preferred:
• Advanced VMware and/or cloud/platform certifications.
• Experience with hybrid cloud platforms, Tanzu/Kubernetes, or private cloud service catalogs.
• Familiarity with financial and operational considerations of hosted service delivery, such as capacity forecasting, service tiers, and platform standardization.
• Experience leading adoption of observability, self-service, compliance automation, or platform reliability practices.
• Exposure to architectural governance and infrastructure strategy leadership.
Company:
HDR is an employee-owned design firm specializing in engineering, architecture, environmental and construction services. We’re ranked No. Founded in 1917, the company is headquartered in Omaha, USA, with a team of 10001+ employees. The company is currently Late Stage.

What HDR employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

HDR logo

About HDR

Sourced by ZipRecruiter

At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists.

Industry

Specialized design services

Company size

5,001 - 10,000 Employees

Headquarters location

Omaha, NE, US

Year founded

1917

View All HDR Jobs

Apply