Supportability Engineer Jobs in Texas (NOW HIRING)

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
Job Description
The Opportunity:
We are looking for dedicated, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale. As a Visa Software Engineer, you will be an integral part of a multi-functional development team inventing, designing, building, and testing software products that reach a truly global customer base. While building components of innovative payment technology, you will get to see your efforts shaping the digital future of monetary transactions.
The Work itself:

• Responsible for the architecture, design, development, and implementation of software applications.
• Evaluate and introduce technology tools and processes that enable Visa to develop products and solutions, to embrace business opportunities and/or improve operational efficiency.
• Develop and implement unified control center and monitoring tools to measure, monitor, and report on platform, data availability, utilization, capacity trend, and overall health metrics.
• Formulate methods to enable consistent data loading and optimize data operations.
• Monitor health of platforms, generate performance reports, and monitor and provide continuous improvements.
• Ensure on-time delivery of projects, production support plans, and knowledge transfer for long-term supportability of upgrades, enhancements, and deployments.
• Understand usage patterns and work load requirements of new projects.
• Develop code and mentor junior developers to ensure deliverables are on time, within budget, and with good code quality.
• Produce clear, comprehensive, and well-organized technical documentation to facilitate knowledge sharing across global teams.
• Effectively operate as part of a globally distributed team, embracing diverse perspectives, time zones, and cultures to achieve organizational goals.

Essential Functions:

• Develops and designs moderately advanced architect solutions that are robust and scalable, considering integrations with other solutions across the internal technical ecosystem.
• Provides domain expertise on the development of user documentation of solutions and implements standard processes in user documentation.
• Plays a significant role in the development and delivery of new features within a product from end-to-end.
• Take responsibility for the end-to-end lifecycle of platform products, including design, implementation, testing, deployment, monitoring, troubleshooting, and ongoing support.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
5+ years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.
Preferred Qualifications:
5+ years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience
8+ years of software engineering experience.
2+ years of experience in technical leadership-mentoring roles.
MS or BS in Computer Science or equivalent.
Multi-disciplinary skills and experience in ideation, software design, programming, debugging, and optimization.
Experience of building REST based web services & web applications using Java and Spring framework, GoLang, AnglarJS
Experience writing unit and integration test cases
Solid understanding of Object-Oriented design and programming concepts
Proficient in using AI tools for software development
Responsible for the architecture, design, development, and implementation of software applications.
Evaluate and introduce technology tools and processes that enable Visa to develop products and solutions, embrace business opportunities, and improve operational efficiency.
Develop and implement unified control center and monitoring tools to measure, monitor, and report on platform data availability, utilization, capacity trends, and overall health metrics.
Formulate methods to enable consistent data loading and optimize data operations.
Monitor the health of platforms, generate performance reports, and provide continuous improvements.
Ensure on-time delivery of projects, production support plans, and knowledge transfer for the long-term supportability of upgrades, enhancements, and deployments.
Understand usage patterns and workload requirements of new projects.
Develop code and mentor junior developers to ensure deliverables are on time, within budget, and maintain good code quality.
Possess knowledge of and the ability to use database software (e.g., applications, web-based applications, information systems) to maintain, modify, and output data.
Have knowledge of systems integration processes where separately produced components or subsystems are combined, and their interaction problems are addressed.
Understand data structures, which consist of data organization, management, and storage formats, enabling efficient access and modifications. This includes a collection of data values, the relationships among them, and the functions or operations that can be applied to the data.
Experience in all phases of development - design, coding, testing, debugging, deployment, and monitoring of applications is highly preferred.
Security and Authentication standards and technologies, including OAuth.
Flow diagramming and articulating the design or understanding of the code flows.
Continuous Integration and Continuous Delivery (CI-CD) processes.
Flavors of GenAI: Experience and understanding of Generative AI technologies and their applications.
Agentic Framework: Understanding of the agentic framework and mindset for leveraging Generative AI.
Innovation: Ability to think creatively about how to apply GenAI to improve and innovate within the payment technology space.
Collaboration: Proven experience in working with cross-functional teams to integrate GenAI solutions into existing systems.
Network architecture, Load balancers, and Firewalls.
The Skills You Bring:
Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale
Challenge the Status Quo: Comfort in pushing the boundaries, "hacking" beyond traditional solutions
Language Expertise: Expertise in one or more general development languages (e.g., Java, Python, Javascript, Shell/PowerShell scripting, Ansible Playbooks)
Builder: Experience building and deploying modern services and web applications with quality and scalability
Learner: Constant drive to learn new technologies such as Angular, React, Kubernetes, Docker, GENAI technologies etc.
Partnership: Experience collaborating with Product, Test, Dev-ops, and Agile/Scrum teams
We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn't work with payments technology or web applications before joining Visa
U.S. Applicants Only
The estimated salary range for this position is $131,600.00 to $ 210,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.