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Supportability Engineer Jobs (NOW HIRING)

VMD Corp

Storage Engineer - TS/SCI

Bethesda, MD · On-site

Perform engineering analysis of system dependencies, failure modes, and technical risks; develop mitigation strategies to improve reliability and supportability. * Engineer and optimize storage ...

KLA

Product Supportability Project Manager

Phoenix, AZ · On-site

Our expert teams of physicists, engineers, data scientists and problem-solvers work together with ... The role focuses on supportability execution by driving ECOs through PLM (ENOVIA), aligning SAP ...

Blue Cross & Blue Shield of Rhode Island

$102K - $163K/yr

... supportability. Engineer database platform solutions that align with enterprise security, data governance, compliance, disaster recovery, business continuity, and operational standards. Implement and ...

Bcbsri

Senior Data Platform Engineer

Providence, RI · On-site +1

$102K - $163K/yr

... and supportability. * Engineer database platform solutions that align with enterprise security, data governance, compliance, disaster recovery, business continuity, and operational standards.

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$145.5K

How much do supportability engineer jobs pay per year?

As of Sep 13, 2026, the average yearly pay for supportability engineer in the United States is $94,030.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,500.00 and $108,500.00 per year, depending on experience, location, and employer.

What is a supportability engineer?

A Supportability Engineer is a professional who focuses on ensuring that products and systems are easy to maintain, support, and troubleshoot after they are deployed. They work closely with design, development, and support teams to identify potential issues, develop support documentation, and implement solutions that enhance the product's reliability and customer satisfaction. Their responsibilities often include analyzing product failures, recommending design improvements, and creating tools or processes to streamline customer support. By proactively addressing support-related challenges, Supportability Engineers help reduce downtime and improve the user experience.

How does a supportability engineer typically collaborate with product development and customer support teams?

Supportability Engineers play a critical role in bridging the gap between product development and customer support. They work closely with development teams to identify and address product issues that may impact customer experience, often providing feedback on design for easier troubleshooting and maintenance. Additionally, they partner with customer support teams to analyze common support cases, develop diagnostic tools, and create documentation to enhance self-service. This collaborative environment ensures that both product quality and customer satisfaction are continually improved.

What are the key skills and qualifications needed to thrive as a supportability engineer, and why are they important?

To excel as a Supportability Engineer, you need a solid background in systems engineering, troubleshooting, and product lifecycle management, often supported by a degree in engineering or a related field. Familiarity with diagnostic tools, failure analysis software, and maintenance documentation systems is typically required. Strong problem-solving skills, excellent communication, and a customer-focused mindset help you collaborate effectively with development and support teams. These competencies are crucial for ensuring products are maintainable, reliable, and efficiently supported throughout their lifecycle.

What is the difference between Supportability Engineer vs Technical Support Engineer?

AspectSupportability EngineerTechnical Support Engineer
Required CredentialsBachelor's in Engineering, certifications in support or systemsBachelor's in IT, computer science, or related field
Work EnvironmentProduct development, troubleshooting, and support for complex systemsCustomer-facing support, troubleshooting hardware/software issues
Employer & Industry UsageTech, manufacturing, and software companiesIT services, tech companies, hardware vendors
Common Search & ComparisonSupportability Engineer vs Technical Support Engineer

The Supportability Engineer focuses on improving product supportability, analyzing issues, and developing solutions for complex systems. In contrast, the Technical Support Engineer primarily assists customers directly with troubleshooting hardware and software problems. Both roles require technical knowledge, but Supportability Engineers are more involved in product development and support process improvements, while Technical Support Engineers focus on customer service and issue resolution.

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Cities with the most Supportability Engineer job openings:

What states have the most Supportability Engineer jobs?

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Supportability Engineer jobs near you
Infographic showing various Supportability Engineer job openings in the United States as of September 2026, with employment types broken down into 64% Full Time, and 36% Contract. Highlights an 82% In-person, and 18% Remote job distribution, with an average salary of $94,030 per year, or $45.2 per hour.

Principal Cloud Supportability Engineer - AEC

Boston, MA • On-site

SupportFinity™
IT Services • 51 - 200 employees
Learn more about SupportFinity™external

$139K - $249K/yr

Other

Posted 26 days ago

Key responsibilities

  • Act as the dedicated support expert for Autodesk AEC cloud solutions and assist with troubleshooting customer issues.

  • Research, verify, and document product defects, and develop automations to improve self-help and self-heal processes.

  • Build and maintain service automation runbooks, alert systems, and documentation to enhance issue detection and resolution.

Job description

Principal Cloud Supportability Engineer - AEC

Autodesk Customer Technical Success organization is seeking a talented and dynamic Python development engineer to provide dedicated tier‑2 support for the Autodesk Architecture, Engineer & Construction (AEC) cloud solutions. This individual will work with the Diagnostics team to triage customer technical issues and develop automations to deliver self‑help and self‑heal automations.

Responsibilities
  • Act as the dedicated support expert for Autodesk AEC cloud solutions in Customer Technical Success
  • Act as the customer liaison with engineering team
  • Research, verify, and document product defects
  • Boost customer trust in our solutions by expediting the resolution of escalated customer challenges through swifter triage and issue resolution
  • Demonstrate excellence in software troubleshooting, and diagnosing difficult to reproduce issues
  • Excellent verbal and written communication skills
  • Lead initiatives to enhance process efficiency, customer satisfaction by developing automations
  • Build and maintain a collection of service automation runbooks that can be run from the cloud
  • Build alert and telemetry systems to accelerate issue detection and mitigation
  • Create documentation as appropriate for the automations developed
  • Ensure high quality deliverables
  • Ability to work independently and/or guide other team members to meet deadlines
  • Self‑motivated and proactive, possessing strong desire to learn
Minimum Qualifications
  • 4-year bachelor's degree from an accredited institution in engineering, computer science, or a related degree
  • Minimum 8 years of experience in the architecture & engineering domain
  • Strong skills in Windows OS, networking, Cloud APIs, virtualization
  • Experience with Azure, AWS, or similar cloud provider is helpful
  • Strong Experience writing script‑based automations using Python, or similar scripting languages
  • Experience in Agile Software Development practices and tools (such as Jira, Kanban, etc.)
Preferred Qualifications
  • Excellent skills in resolving customer problems with an “out of the box” and a “can do” approach
  • Exhibit leadership skills and go beyond on the roles and responsibilities
  • Take ownership and accountability of the tasks and show leadership skills to mentor coach the team whenever required
  • Working experience with any of those products: AutoCAD, Revit, Forma, BIM360.
Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $139,000 and $249,260. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we’re building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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