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Supportability Engineer Jobs (NOW HIRING)

VMD Corp

Storage Engineer - TS/SCI

Bethesda, MD

Perform engineering analysis of system dependencies, failure modes, and technical risks; develop mitigation strategies to improve reliability and supportability. * Engineer and optimize storage ...

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Supportability Engineer information

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$33K

$94K

$145.5K

How much do supportability engineer jobs pay per year?

As of Aug 4, 2026, the average yearly pay for supportability engineer in the United States is $94,030.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,500.00 and $108,500.00 per year, depending on experience, location, and employer.

How does a supportability engineer typically collaborate with product development and customer support teams?

Supportability Engineers play a critical role in bridging the gap between product development and customer support. They work closely with development teams to identify and address product issues that may impact customer experience, often providing feedback on design for easier troubleshooting and maintenance. Additionally, they partner with customer support teams to analyze common support cases, develop diagnostic tools, and create documentation to enhance self-service. This collaborative environment ensures that both product quality and customer satisfaction are continually improved.

What are the key skills and qualifications needed to thrive as a supportability engineer, and why are they important?

To excel as a Supportability Engineer, you need a solid background in systems engineering, troubleshooting, and product lifecycle management, often supported by a degree in engineering or a related field. Familiarity with diagnostic tools, failure analysis software, and maintenance documentation systems is typically required. Strong problem-solving skills, excellent communication, and a customer-focused mindset help you collaborate effectively with development and support teams. These competencies are crucial for ensuring products are maintainable, reliable, and efficiently supported throughout their lifecycle.

What is a supportability engineer?

A Supportability Engineer is a professional who focuses on ensuring that products and systems are easy to maintain, support, and troubleshoot after they are deployed. They work closely with design, development, and support teams to identify potential issues, develop support documentation, and implement solutions that enhance the product's reliability and customer satisfaction. Their responsibilities often include analyzing product failures, recommending design improvements, and creating tools or processes to streamline customer support. By proactively addressing support-related challenges, Supportability Engineers help reduce downtime and improve the user experience.

What is the difference between Supportability Engineer vs Technical Support Engineer?

AspectSupportability EngineerTechnical Support Engineer
Required CredentialsBachelor's in Engineering, certifications in support or systemsBachelor's in IT, computer science, or related field
Work EnvironmentProduct development, troubleshooting, and support for complex systemsCustomer-facing support, troubleshooting hardware/software issues
Employer & Industry UsageTech, manufacturing, and software companiesIT services, tech companies, hardware vendors
Common Search & ComparisonSupportability Engineer vs Technical Support Engineer

The Supportability Engineer focuses on improving product supportability, analyzing issues, and developing solutions for complex systems. In contrast, the Technical Support Engineer primarily assists customers directly with troubleshooting hardware and software problems. Both roles require technical knowledge, but Supportability Engineers are more involved in product development and support process improvements, while Technical Support Engineers focus on customer service and issue resolution.

More about Supportability Engineer jobs
What cities are hiring for Supportability Engineer jobs? Cities with the most Supportability Engineer job openings:
What states have the most Supportability Engineer jobs? States with the most job openings for Supportability Engineer jobs include:
What job categories do people searching Supportability Engineer jobs look for? The top searched job categories for Supportability Engineer jobs are:
Supportability Engineer jobs near you
Infographic showing various Supportability Engineer job openings in the United States as of July 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $94,030 per year, or $45.2 per hour.

Cloud Systems Engineer 2

Indotronix International Corporation

Tewksbury, MA • On-site

$49/hr

Full-time

Re-posted 25 days ago

Job description

Cloud Systems Engineer 2 | Tewksbury, Massachusetts, United States Cloud Systems Engineer 2 - SECRET Clearance Location: Concord or Tewksbury, MA | Duration: 6 months | Pay Rate: $49.00-$51.00/hr (W2) Boston-area candidates preferred About the Role Join a dynamic engineering team dedicated to ensuring the stability, scalability, and security of cloud-based networks and software platforms. As a Cloud Systems Engineer 2, you'll be instrumental in driving proactive solutions, integrating systems, performing analyses, and shaping the future of cloud operations for high-impact projects. Responsibilities - Ensure reliable operations and sustainability of cloud-based networks and distributed software systems - Integrate, verify, and validate complex systems for optimal performance and supportability - Engineer proactive mechanisms to monitor and manage the health of distributed VMs - Conduct functional, timeline, and trade studies to inform hardware and software requirements - Leverage trends and metrics to drive continuous improvement in frameworks, tools, and processes - Collaborate cross-functionally and contribute to system design, implementation, and documentation Required Skills and Experience - Bachelor's degree in a relevant field - 2+ years of cloud systems engineering experience (1-3 years considered) - Proficiency in system integration, validation, and verification - Strong analytical skills for performing technical studies and requirements allocation - Active or ability to obtain a SECRET security clearance - IAT-2 compliance (or ability to achieve within 6 months) - At least one cloud certification (required within 6 months of hire) Preferred Skills - Experience with distributed VM management - Familiarity with trend analysis and cloud health monitoring tools - Exposure to both hardware and software interface definition Benefits - Competitive hourly rate - Opportunity to work on mission-critical, high-visibility projects - Fast-paced, collaborative environment with growth potential - Support for ongoing certification and training - Possibility for extension based on performance How to Apply Ready to take your cloud engineering career to the next level? Submit your updated resume and a brief cover letter highlighting relevant experience. Qualified applicants will be contacted directly for next steps.
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About Indotronix

Sourced by ZipRecruiter

In 1986, Indotronix established itself in the staffing space. 22 years later, Avani entered the scene, offering consulting and technology development. Finally, in 2016, the two joined forces to begin delivering talent across all areas, from Staffing to Consulting to unique platform development.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Rochester, NY, US

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