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Supportability Engineer Jobs in Illinois (NOW HIRING)

Saransh Inc

Sr. Cloud Engineer (Azure) - Only W2

Chicago, IL · On-site

$57.50 - $76.75/hr

Proven track record with IaC, CI/CD/DevOps/DevSecOps, Test Automation, Supportability Core toolsets include: Terraform, Ansible, Gitlab CI/CD, Jira, Datadog App Stack Exposure - .NET/Java/Spring ...

eTeam

Cloud Engineer in Chicago, IL

Chicago, IL

$57.50 - $76.75/hr

Proven track record with IaC, CI/CD/DevOps/DevSecOps, Test Automation, Supportability * Core toolsets include Terraform, Ansible, Gitlab CI/CD, Jira, Datadog * App Stack Exposure - .NET/Java/Spring ...

Maven

Senior Network Engineer

Chicago, IL · On-site

$107K - $146K/yr

... and supportability of Maven's computing systems. As a Network Engineer within our Infrastructure team, you will build a deep understanding of the data flows of Maven's trading systems, building ...

Maven

Senior Network Engineer

Chicago, IL · Hybrid

$107K - $146K/yr

... and supportability of Maven's computing systems. As a Network Engineer within our Infrastructure team, you will build a deep understanding of the data flows of Maven's trading systems, building ...

MAVEN

Senior Network Engineer

Chicago, IL · Hybrid

$107K - $146K/yr

... and supportability of Maven's computing systems. As a Network Engineer within our Infrastructure team, you will build a deep understanding of the data flows of Maven's trading systems, building ...

ITRS

DevOps Engineer (FDE) Engineer

Chicago, IL · On-site

$140K - $170K/yr

Improve the manageability and supportability of the stack - this includes working with Product to define new features required to make the product easier to manage. Requirements * 7+ years of DevOps ...

ITRS

DevOps Engineer (FDE) Engineer

Chicago, IL · Hybrid

$140K - $170K/yr

Improve the manageability and supportability of the stack - this includes working with Product to define new features required to make the product easier to manage. Requirements * 7+ years of DevOps ...

ITRS

DevOps Engineer (FDE) Engineer

Chicago, IL · On-site

$140K - $170K/yr

Improve the manageability and supportability of the stack - this includes working with Product to define new features required to make the product easier to manage. Requirements * 7+ years of DevOps ...

Adyen

Partner Solutions Engineer

Chicago, IL · On-site

$154K - $208K/yr

Collaborate withinternal Product and Engineering stakeholders, advocating for partner needs and influencing Adyen's roadmap to enhance scalability and supportability for the Adyen product offering.

Enlyte

Site Reliability Engineer

Chicago, IL · On-site

$58.75 - $78/hr

... and supportability. * Configure, maintain, and enhance observability tooling frameworks for ... engineering, incident response, and operational support for cloud-based applications.

Enlyte

Site Reliability Engineer

Chicago, IL · On-site

$58.75 - $78/hr

... and supportability. * Configure, maintain, and enhance observability tooling frameworks for ... engineering, incident response, and operational support for cloud-based applications.

CNA

Senior AI Engineer

Chicago, IL · On-site

$126K - $166K/yr

Contribute to AI engineering strategy, architecture direction, governance, and best practices, including reusable patterns for platform development, integration, observability, and supportability.

Cna

Senior AI Engineer

Chicago, IL · Hybrid

$126K - $166K/yr

Contribute to AI engineering strategy, architecture direction, governance, and best practices, including reusable patterns for platform development, integration, observability, and supportability.

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All JobsSupportability Engineer JobsSupportability Engineer Jobs in Illinois

Supportability Engineer information

See Illinois salary details

$32K

$91.1K

$141K

How much do supportability engineer jobs pay per year?

As of Jun 15, 2026, the average yearly pay for supportability engineer in Illinois is $91,117.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,100.00 and $105,100.00 per year, depending on experience, location, and employer.

How do Supportability Engineers typically collaborate with product development and customer support teams?

Supportability Engineers play a critical role in bridging the gap between product development and customer support. They work closely with development teams to identify and address product issues that may impact customer experience, often providing feedback on design for easier troubleshooting and maintenance. Additionally, they partner with customer support teams to analyze common support cases, develop diagnostic tools, and create documentation to enhance self-service. This collaborative environment ensures that both product quality and customer satisfaction are continually improved.

What are the key skills and qualifications needed to thrive as a Supportability Engineer, and why are they important?

To excel as a Supportability Engineer, you need a solid background in systems engineering, troubleshooting, and product lifecycle management, often supported by a degree in engineering or a related field. Familiarity with diagnostic tools, failure analysis software, and maintenance documentation systems is typically required. Strong problem-solving skills, excellent communication, and a customer-focused mindset help you collaborate effectively with development and support teams. These competencies are crucial for ensuring products are maintainable, reliable, and efficiently supported throughout their lifecycle.

What is a Supportability Engineer?

A Supportability Engineer is a professional who focuses on ensuring that products and systems are easy to maintain, support, and troubleshoot after they are deployed. They work closely with design, development, and support teams to identify potential issues, develop support documentation, and implement solutions that enhance the product's reliability and customer satisfaction. Their responsibilities often include analyzing product failures, recommending design improvements, and creating tools or processes to streamline customer support. By proactively addressing support-related challenges, Supportability Engineers help reduce downtime and improve the user experience.

What is the difference between Supportability Engineer vs Technical Support Engineer?

AspectSupportability EngineerTechnical Support Engineer
Required CredentialsBachelor's in Engineering, certifications in support or systemsBachelor's in IT, computer science, or related field
Work EnvironmentProduct development, troubleshooting, and support for complex systemsCustomer-facing support, troubleshooting hardware/software issues
Employer & Industry UsageTech, manufacturing, and software companiesIT services, tech companies, hardware vendors
Common Search & ComparisonSupportability Engineer vs Technical Support Engineer

The Supportability Engineer focuses on improving product supportability, analyzing issues, and developing solutions for complex systems. In contrast, the Technical Support Engineer primarily assists customers directly with troubleshooting hardware and software problems. Both roles require technical knowledge, but Supportability Engineers are more involved in product development and support process improvements, while Technical Support Engineers focus on customer service and issue resolution.

What are popular job titles related to Supportability Engineer jobs in Illinois? For Supportability Engineer jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Supportability Engineer jobs in Illinois look for? The top searched job categories for Supportability Engineer jobs in Illinois are:
Supportability Engineer jobs near you
Senior Java Engineer - Guidewire Insurance Now

Senior Java Engineer - Guidewire Insurance Now

Berkley

Chicago, IL • On-site

$128K - $169K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Company Details
Berkley One is a modern insurance provider for a modern generation of affluence. We serve clients who live dynamic, adventurous lives and expect their insurance experience to match. Our mission is to deliver highly personalized risk and claims management through a blend of expert independent agents, cutting-edge digital tools, and the strength of the Berkley brand.
Why Join Us?
At Berkley One, you'll be part of a forward-thinking team that's reimagining personal insurance. We're building solutions that are as sophisticated and agile as the clients we serve-individuals and families who value innovation, simplicity, and exceptional service. You'll collaborate with passionate professionals, leverage modern technology, and help shape the future of our industry.
#LI-AV1 #LI-HYBRID
What We Value
  • A client-first mindset with a passion for delivering exceptional experiences
  • Curiosity, creativity, and a drive to challenge the status quo
  • Collaboration across disciplines to build smarter, more intuitive solutions
  • Integrity, expertise, and a commitment to excellence

This role will be based in one of our offices:
  • Chicago, IL
  • Morristown, NJ
  • Wilmington, DE

We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.
The Company is an equal employment opportunity employer.
Responsibilities
As a Senior Java Developer, you will be a hands-on senior engineer responsible for designing, building, enhancing, and supporting web-based insurance applications, primarily on Guidewire InsuranceNow, to meet business goals. You will deliver high-quality code, contribute to architecture and design decisions, and improve performance, stability, and supportability across the portfolio. This is an individual contributor role: success is measured by technical delivery, engineering quality, and operational excellence, not people management.
What you can expect:
  • Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
  • Internal mobility opportunities
  • Visibility to senior leaders and partnership with cross functional teams
  • Opportunity to impact change
  • Benefits - competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

We'll count on you to:
  • Build and enhance InsuranceNow-based Java solutions to support business requirements, including configuration/customization within vendor-provided software.
  • Design and implement significant new functionality with attention to performance, stability, scalability, and supportability.
  • Develop, test, document, and support software solutions across the full lifecycle, from requirements through production support.
  • Partner with business users and technical teammates to troubleshoot issues, perform root-cause analysis, and drive resolution across application, middleware, and infrastructure layers.
  • Produce design specifications that demonstrate understanding of interfacing systems and supported business processes.
  • Create and execute test plans, analyze results, and remediate defects to improve quality and reliability.
  • Raise engineering quality through thoughtful code reviews, design discussions, and improving standards (without formal "management" accountability).
  • Proactively identify improvements to supportability and usability; recommend solutions to business problems using current technology and best practices.
  • Monitor and assess performance metrics pre- and post-implementation to ensure high-performing, scalable solutions.
  • Contribute to the technical vision and evolution of the application portfolio in partnership with leadership and senior technical resources.
  • Other work and projects as assigned

Qualifications
What you need to have:
  • Bachelors degree in Computer Science, Computer Engineering or a closely related course of study.
  • 4+ years of enterprise Java development experience including full SDLC delivery and production support
  • Hands-on Guidewire InsuranceNow experience (configuration and/or customization) on real delivery work
  • Experience designing and implementing REST and SOAP APIs
  • Experience with Java frameworks, JavaScript, jQuery, Velocity
  • SQL and relational database experience
  • Experience with AI-assisted development and the implementation of AI-based business solutions
  • Demonstrated problem-solving across application, middleware, and infrastructure layers
  • Strong communication skills and the ability to collaborate fluidly within technical teams and with business stakeholders
  • Experience delivering in both Agile and Waterfall methodologies

What makes you stand out:
  • Exceptional oral and written communication skills, a communication style flexible to the situation, and able to communicate clearly and with a purpose
  • Calm under pressure. You have exceptional organizational skills, integrity, and great follow-through on tasks. You are comfortable challenging norms and recommending creative solutions
  • A strong sense of accountability and ownership
  • You are a master collaborator. Being able to bridge the gap between IT and business, to understand business priorities and system constraints will be one of your superpowers.
  • Natural curiosity, a love of learning how things work and always on the lookout for innovative improvements

Additional Company Details
We do not accept any unsolicited resumes from external recruiting agencies or firms.
The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role include:
• Base Salary Range: $79,000 - $138,000
• Eligible to participate in annual discretionary bonus.
• Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
Sponsorship Details
Sponsorship not Offered for this Role

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