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Supportability Engineer Jobs in Illinois (NOW HIRING)

Centuria

IL · On-site

Test Engineer Location: Scott AFB, IL (100% onsite) Program: HQ CCC Clearance: Secret Company ... Assess software products for supportability, operability, compatibility and security to ensure the ...

Centuria

Test Engineer

Scott Air Force Base, IL · On-site

Test Engineer Location: Scott AFB, IL (100% onsite) Program: HQ CCC Clearance: Secret Company ... Assess software products for supportability, operability, compatibility and security to ensure the ...

Centuria

Test Engineer

Scott Air Force Base, IL

Test Engineer Location: Scott AFB, IL (100% onsite) Program: HQ CCC Clearance: Secret Company ... Assess software products for supportability, operability, compatibility and security to ensure the ...

Centuria

IL · On-site

Test Engineer Location: Scott AFB, IL (100% onsite) Program: HQ CCC Clearance: Secret Company ... Assess software products for supportability, operability, compatibility and security to ensure the ...

Saransh Inc

Sr. Cloud Engineer (Azure) - Only W2

Chicago, IL · On-site

$57.50 - $76.75/hr

Proven track record with IaC, CI/CD/DevOps/DevSecOps, Test Automation, Supportability Core toolsets include: Terraform, Ansible, Gitlab CI/CD, Jira, Datadog App Stack Exposure - .NET/Java/Spring ...

Kasmo Global

Product Service Engineer 3

Chillicothe, IL · On-site

Create and report product improvement ideas including functional enhancements and supportability improvements. Product Service Engineers are responsible for resolving a high percentage of application ...

Itrs Insights

DevOps Engineer (FDE)

Chicago, IL · On-site

$140 - $170/hr

Improve the manageability and supportability of the stack - this includes working with Product to define new features required to make the product easier to manage. Requirements * 7+ years of DevOps ...

Itrs Insights

DevOps Engineer (FDE) Engineer

Chicago, IL · On-site

$140 - $170/hr

Improve the manageability and supportability of the stack - this includes working with Product to define new features required to make the product easier to manage. Requirements * 7+ years of DevOps ...

RWE

Principal AI Engineer

Chicago, IL · On-site

$178K - $240K/yr

... supportability * Depth in responsible AI engineering, with hands-on ownership of the evaluation, guardrail, and audit infrastructure described above * Demonstrated ability to drive AI platform cost ...

New

GCM Grosvenor

Senior Software Engineer

Chicago, IL · Hybrid

$126K - $166K/yr

SUMMARY The Senior Software Engineer will join the Technology team in a dynamic and growing ... and supportability - to enable and further automate investment decision making, reporting, and ...

RWE Gruppe

Principal AI Engineer

Chicago, IL · On-site

$178 - $240/hr

... supportability * Depth in responsible AI engineering, with hands‑on ownership of the evaluation, guardrail, and audit infrastructure described above * Demonstrated ability to drive AI platform cost ...

New

ITRS

DevOps Engineer (FDE)

Chicago, IL · On-site

$140K - $170K/yr

Improve the manageability and supportability of the stack - this includes working with Product to define new features required to make the product easier to manage. Requirements * 7+ years of DevOps ...

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All JobsSupportability Engineer JobsSupportability Engineer Jobs in Illinois

Supportability Engineer information

See Illinois salary details

$32K

$91.1K

$141K

How much do supportability engineer jobs pay per year?

As of Aug 24, 2026, the average yearly pay for supportability engineer in Illinois is $91,117.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,100.00 and $105,100.00 per year, depending on experience, location, and employer.

What is a supportability engineer?

A Supportability Engineer is a professional who focuses on ensuring that products and systems are easy to maintain, support, and troubleshoot after they are deployed. They work closely with design, development, and support teams to identify potential issues, develop support documentation, and implement solutions that enhance the product's reliability and customer satisfaction. Their responsibilities often include analyzing product failures, recommending design improvements, and creating tools or processes to streamline customer support. By proactively addressing support-related challenges, Supportability Engineers help reduce downtime and improve the user experience.

How does a supportability engineer typically collaborate with product development and customer support teams?

Supportability Engineers play a critical role in bridging the gap between product development and customer support. They work closely with development teams to identify and address product issues that may impact customer experience, often providing feedback on design for easier troubleshooting and maintenance. Additionally, they partner with customer support teams to analyze common support cases, develop diagnostic tools, and create documentation to enhance self-service. This collaborative environment ensures that both product quality and customer satisfaction are continually improved.

What are the key skills and qualifications needed to thrive as a supportability engineer, and why are they important?

To excel as a Supportability Engineer, you need a solid background in systems engineering, troubleshooting, and product lifecycle management, often supported by a degree in engineering or a related field. Familiarity with diagnostic tools, failure analysis software, and maintenance documentation systems is typically required. Strong problem-solving skills, excellent communication, and a customer-focused mindset help you collaborate effectively with development and support teams. These competencies are crucial for ensuring products are maintainable, reliable, and efficiently supported throughout their lifecycle.

What is the difference between Supportability Engineer vs Technical Support Engineer?

AspectSupportability EngineerTechnical Support Engineer
Required CredentialsBachelor's in Engineering, certifications in support or systemsBachelor's in IT, computer science, or related field
Work EnvironmentProduct development, troubleshooting, and support for complex systemsCustomer-facing support, troubleshooting hardware/software issues
Employer & Industry UsageTech, manufacturing, and software companiesIT services, tech companies, hardware vendors
Common Search & ComparisonSupportability Engineer vs Technical Support Engineer

The Supportability Engineer focuses on improving product supportability, analyzing issues, and developing solutions for complex systems. In contrast, the Technical Support Engineer primarily assists customers directly with troubleshooting hardware and software problems. Both roles require technical knowledge, but Supportability Engineers are more involved in product development and support process improvements, while Technical Support Engineers focus on customer service and issue resolution.

What are popular job titles related to Supportability Engineer jobs in Illinois?

For Supportability Engineer jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Supportability Engineer jobs in Illinois look for?

The top searched job categories for Supportability Engineer jobs in Illinois are:

Supportability Engineer jobs near you
Infographic showing various Supportability Engineer job openings in Illinois as of August 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $91,117 per year, or $43.8 per hour.

Principal/Sr. Principal Product Supportability & Reliability Engineer

Northrop Grumman Corporation

Rolling Meadows, IL • On-site

$123K - $185K/yr

Full-time

Medical, Life, PTO

Posted 10 days ago

Northrop Grumman rating

8.2

Company rating: 8.2 out of 10

Based on 365 frontline employees who took The Breakroom Quiz

85th of 544 rated manufacturers

Job description

RELOCATION ASSISTANCE: Relocation assistance may be availableCLEARANCE REQUIRED FOR START: NoCLEARANCE TYPE: SecretTRAVEL: Yes, 10% of the TimeDescriptionAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Our Mission Systems Sector is seeking aPrincipal/Sr. Principal Reliability EngineerinRolling Meadows, Illinois,for support projects associated with the design and development of avionic mission systems.

The job responsibilities will be as an individual-contributor and deliverable/product lead within a multi-disciplinary engineering team. Successful candidate will support development and verification/validation of the Product Support elements. Other responsibilities may include traditional Systems Engineering functions, including requirements synthesis and flow-down, system trades study support, systems analysis, coordination of design efforts, and management of technical budgets & interface definitions.

This position will be full-time, on-site at our Rolling Meadows, IL location.

Roles & Responsibilities:

  • Perform various Product Support analysis such as:
    • Level of Repair Analysis
    • Life Cycle Cost Analysis
    • Create and Maintain Logistics Product Data and Provisioning Data
    • Packaging, Handling, and Shipping definition
    • Manpower Planning
    • Sparing Analysis
    • Facilities and Support Equipment
  • Based on skill-set, support additional Specialty Engineering functions such as:
    • Reliability and Maintainability analysis (reliability and maintainability predictions, Failure Modes, Effects, and Criticality Analysis (FMECA))
    • System Safety
    • Human Factors
    • Testability (Built-In-Test Design)
  • Present supportability approach at engineering design reviews.

This position can be filled as a Principal Reliability Engineer or Sr. Principal Reliability Engineer

Basic Qualifications for Principal Reliability Engineer:

  • Must either have a Bachelor of Science degree in a STEM (Science, Technology, Engineering or Math) discipline with 5 years of relevant experience, OR a Master of Science degree in a STEM discipline and 3 years of experience, OR 1 year of experience with a PhD in a STEM discipline.
  • Proficient in the use of MS Office applications (Word, Excel, and PowerPoint).
  • Previous experience in one of the Product Support or Specialty Engineering (Reliability, Maintainability, Testability, System Safety, or Human Factors) disciplines.
  • Demonstrated experience with problem resolution on complex technical challenges.
  • Candidate must be a US Citizen
  • Candidate must be able to obtain and maintain a Government Secret Clearance. Clearance is not required to start.

Basic Qualifications for Sr. Principal Reliability Engineer:

  • Must either have a Bachelor of Science degree in a STEM (Science, Technology, Engineering or Math) discipline with 8 years of relevant experience, OR a Master of Science degree in a STEM discipline and 6 years of experience, OR 4 year of experience with a PhD in a STEM discipline.
  • Proficient in the use of MS Office applications (Word, Excel, and PowerPoint).
  • Previous experience in one of the System Supportability or Specialty Engineering (Reliability, Maintainability, Testability, System Safety, or Human Factors) disciplines.
  • Demonstrated experience with problem resolution on complex technical challenges.
  • Candidate must be a US Citizen
  • Candidate must be able to obtain and maintain a Government Secret Clearance. Clearance is not required to start.

Preferred Qualifications:

  • Previous experience in multiple of the Product Support and Specialty Engineering disciplines
  • Experience in the military, government, commercial aerospace industry (e.g. aviation/equipment maintenance, aircraft operations, or commercial industrial technology companies)
  • Knowledge of Military Specifications, Contract Data Requirements Lists (CDRLs), Data Item Descriptions (DIDs) and other related technical and contractual documents
Primary Level Salary Range: $98,900.00 - $148,300.00Secondary Level Salary Range: $123,400.00 - $185,000.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

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About Northrop Grumman

Sourced by ZipRecruiter

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible.

Industry

Space research administration

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

Year founded

1939

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