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Supportability Engineer Jobs (NOW HIRING)

Developing and maintaining supportability analyses and provisioning data * Working with cross-product teams including Chief Engineers, Program Directors and Program Managers * Applying advanced ...

Developing and maintaining supportability analyses and provisioning data * Working with cross-product teams including Chief Engineers, Program Directors and Program Managers * Applying advanced ...

Developing and maintaining supportability analyses and provisioning data * Working with cross-product teams including Chief Engineers, Program Directors and Program Managers * Applying advanced ...

Developing and maintaining supportability analyses and provisioning data * Working with cross-product teams including Chief Engineers, Program Directors and Program Managers * Applying advanced ...

Developing and maintaining supportability analyses and provisioning data * Working with cross-product teams including Chief Engineers, Program Directors and Program Managers * Applying advanced ...

ServiceNow Senior Platform Engineer

Richmond, VA ยท On-site

$103K - $142K/yr

Identify and address runtime bottlenecks, performance constraints, and supportability risks. Establish engineering practices that improve stability under production load. Platform Standards ...

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Supportability Engineer information

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$33K

$94K

$145.5K

How much do supportability engineer jobs pay per year?

As of Jun 23, 2026, the average yearly pay for supportability engineer in the United States is $94,030.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,500.00 and $108,500.00 per year, depending on experience, location, and employer.

How do Supportability Engineers typically collaborate with product development and customer support teams?

Supportability Engineers play a critical role in bridging the gap between product development and customer support. They work closely with development teams to identify and address product issues that may impact customer experience, often providing feedback on design for easier troubleshooting and maintenance. Additionally, they partner with customer support teams to analyze common support cases, develop diagnostic tools, and create documentation to enhance self-service. This collaborative environment ensures that both product quality and customer satisfaction are continually improved.

What are the key skills and qualifications needed to thrive as a Supportability Engineer, and why are they important?

To excel as a Supportability Engineer, you need a solid background in systems engineering, troubleshooting, and product lifecycle management, often supported by a degree in engineering or a related field. Familiarity with diagnostic tools, failure analysis software, and maintenance documentation systems is typically required. Strong problem-solving skills, excellent communication, and a customer-focused mindset help you collaborate effectively with development and support teams. These competencies are crucial for ensuring products are maintainable, reliable, and efficiently supported throughout their lifecycle.

What is a Supportability Engineer?

A Supportability Engineer is a professional who focuses on ensuring that products and systems are easy to maintain, support, and troubleshoot after they are deployed. They work closely with design, development, and support teams to identify potential issues, develop support documentation, and implement solutions that enhance the product's reliability and customer satisfaction. Their responsibilities often include analyzing product failures, recommending design improvements, and creating tools or processes to streamline customer support. By proactively addressing support-related challenges, Supportability Engineers help reduce downtime and improve the user experience.

What is the difference between Supportability Engineer vs Technical Support Engineer?

AspectSupportability EngineerTechnical Support Engineer
Required CredentialsBachelor's in Engineering, certifications in support or systemsBachelor's in IT, computer science, or related field
Work EnvironmentProduct development, troubleshooting, and support for complex systemsCustomer-facing support, troubleshooting hardware/software issues
Employer & Industry UsageTech, manufacturing, and software companiesIT services, tech companies, hardware vendors
Common Search & ComparisonSupportability Engineer vs Technical Support Engineer

The Supportability Engineer focuses on improving product supportability, analyzing issues, and developing solutions for complex systems. In contrast, the Technical Support Engineer primarily assists customers directly with troubleshooting hardware and software problems. Both roles require technical knowledge, but Supportability Engineers are more involved in product development and support process improvements, while Technical Support Engineers focus on customer service and issue resolution.

More about Supportability Engineer jobs
What cities are hiring for Supportability Engineer jobs? Cities with the most Supportability Engineer job openings:
What states have the most Supportability Engineer jobs? States with the most job openings for Supportability Engineer jobs include:
What job categories do people searching Supportability Engineer jobs look for? The top searched job categories for Supportability Engineer jobs are:
Infographic showing various Supportability Engineer job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $94,030 per year, or $45.2 per hour.
Naval Systems Suitability and Supportability Analyst with Security Clearance

Naval Systems Suitability and Supportability Analyst with Security Clearance

Indus Technology Inc

Virginia Beach, VA โ€ข On-site

Other

Retirement

Posted 7 days ago


Job description

The Team and the Role IND US is a 100% employee-owned, customer-focused government services provider with expertise in Engineering, Information Technology, Cybersecurity, Program/Financial Management, Logistics, and Data Analytics. At IND US , we believe in the value of the IND US team. Together we deliver exceptional customer service, foster a growth and support-centered work environment, and focus on how we can give back to the communities that we serve.

Empowering our employees starts on day one and creates an environment full of innovation and promise. By offering mentorship and robust Training and Development opportunities, IND US continues its pursuit to be the Employer of Choice. INDUS supports the planning, coordination, and installation activities of Combat System and Command, Control, Communications, Computer, and Intelligence (C5I) Systems in aircraft carriers, and other strike group or strike force units (including but not limited to LHA, LHD, LPD, and other L-Class units).

Our team is directly responsible for supporting the planning, budgeting, and execution of New Construction (SCN) testing and modernization efforts in support of the Modernization and Installation Department (N Department), Naval Surface Warfare Center (NSWC), Port Hueneme Division (PHD). Reporting to the Program Manager, the Naval Systems Suitability and Supportability Analyst supports Suitability, Reliability, Maintainability, Supportability, and Availability (SRMS&A) efforts across multiple Navy combat systems and modernization programs on the CVN/L-Class Support Services contract. This position is located in Dam Neck, VA.

What You'll Do * Support development of system suitability assessment plans and identification of data collection opportunities. * Assess logistics and engineering maturity constraints and participate in working groups to ensure MOEs and MOPs are appropriately captured and assessed. * Review engineering deliverables and system design artifacts, identifying supportability issues and providing recommendations.

* Collect, clean, process, and analyze large technical and logistics datasets to support data driven decisions. * Conduct advanced statistical analyses to identify trends, risks, and system performance indicators. * Develop visualizations such as charts, dashboards, and graphs for government stakeholders.

* Support ship execution events including in port grooms, Fleet Logistics Assessments, land based developmental tests, and underway suitability data collection. * Follow established Navy and programmatic SOPs during all fleet support actions. * Develop quick look reports, final suitability reports, SITREPs, and other required documentation.

* Prepare and deliver formal presentations and participate in technical working groups. * Provide weekly status highlights to government stakeholders. * Bid and proposal support if requested.

* Other duties as assigned. What We're Looking For Required Qualifications: * An active secret clearance is required to be considered for this position. * Bachelor's Degree from an accredited university required.

* Five (5) years of experience supporting fleet operations, combat systems, engineering, or systems maintenance within a U.S. Navy or similar DoD environment. * Experience supporting or operating systems such as Aegis, LCS Seaframe, BMD, or similar naval combat systems.

* Familiarity with Navy procedures, standard operating practices, and shipboard operational environments. * Ability to perform data analysis and communicate findings clearly. * Must possess basic computer literacy and data entry skills.

* Demonstrated proficiency in Microsoft Office applications (to include MS Word, Excel, PowerPoint, etc.). * Strong attention to detail and organizational skills. * Excellent verbal and written communication skills.

* Demonstrated problem-solving skills. * Must possess strong time management skills. * Must be able to work in a fast-paced, changing, and challenging environment.

* Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Desired Qualifications: * Master's degree and/or equivalent combination of military training, professional certifications, and directly related experience to the systems outlined in the Job Duties. * Prior U.S.

Navy/DoD shipboard experience as a Fire Controlman (FC) - especially SPY 1 radar experience, Aegis Computer Network Technician (ACNT), Operations Specialist (OS), Electronics Technician (ET) or Aegis Combat System operational or maintenance experience. Physical Requirements: * Must be able to remain seated in a stationary position 50% of the time. Must also be able to alternate between sitting, standing, and walking.

* The work requires some physical exertion, such as long periods of standing, or recurring and considerable walking, stooping, bending, crouching, and climbing such as performing regular shop activities, inspections, or to observe and study operations in an industrial or comparable work area, or on-board ships, submarines, and/or in weapon facilities. * Travel Required ~10% travel required. INDUS aims to provide a competitive compensation package, including a strong pay for performance rewards approach.

The expected base pay range for this position is $65,000 - $76,777. This position is eligible to participate in our corporate 401(k) and Employee Stock Ownership Plan (ESOP) programs, and may be eligible for performance bonuses, and other rewards and benefits (see more about our compensation package and benefits offered at Culture @ INDUS | INDUS Technology). The pay range for this role considers job-related knowledge, skills, work location, education and training, and certifications.

To drive fair pay practices for employees, INDUS conducts regular comparisons across our employee groups and the industry. INDUS is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

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