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Support Representative Jobs in Michigan (NOW HIRING)

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$10

$19

$37

How much do support representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for support representative in Michigan is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $20.34 per hour, depending on experience, location, and employer.

What is a support representative?

Support Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work via phone, email, chat, or in-person to ensure customer satisfaction and address any problems efficiently. Support Representatives play a key role in maintaining a positive relationship between a company and its customers by offering timely and effective assistance.

What is the difference between Support Representative vs Customer Service Associate?

AspectSupport RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; technical knowledge varies by industryHigh school diploma; basic communication skills
Work EnvironmentCall centers, technical support, online chatRetail stores, call centers, service desks
Employer & Industry UsageTech, telecom, software companiesRetail, hospitality, telecom
Common Search & ComparisonCustomer support, technical supportCustomer service, client support

Support Representatives and Customer Service Associates both focus on assisting customers, but Support Representatives often handle technical issues and specialized support, while Customer Service Associates typically manage general inquiries and service requests. The roles overlap in communication skills and customer interaction, but Support Representatives usually require more technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a support representative, and why are they important?

To thrive as a Support Representative, you need strong problem-solving abilities, excellent verbal and written communication skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with help desk software, customer relationship management (CRM) systems, and ticketing tools is typically required. Patience, active listening, and resilience help individuals stand out by building positive customer relationships and handling challenging interactions. These skills are vital for efficiently resolving customer issues and ensuring high levels of satisfaction and retention.

What are some common challenges support representatives face when handling customer inquiries, and how can they effectively manage these situations?

Support Representatives often encounter challenging situations such as dealing with frustrated customers, managing high volumes of inquiries, or resolving complex technical issues. Effective communication, patience, and active listening are key to diffusing tense interactions. Utilizing internal knowledge bases, collaborating with team members, and knowing when to escalate issues can help resolve problems efficiently and maintain customer satisfaction. Continuous training and feedback also support skill development and confidence in handling diverse scenarios.
What are popular job titles related to Support Representative jobs in MI? For Support Representative jobs in MI, the most frequently searched job titles are:
Support Representative jobs near you
Infographic showing various Support Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,645 per year, or $19.1 per hour.

Operations Support Representative - Brokerage

Fusion Transport Services

Auburn Hills, MI • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

About Fusion Transport: Delivering Next-Generation Logistics Solutions
Fusion Transport offer more than 40 years of industry leading experience providing customized supply chain solutions. We are a rapidly growing >$300M+ company with nationwide presence. We are an integrated third-party logistics company, with a brokerage division, an in-house long-haul fleet, several warehouses around the country, and a retail consolidation business. We currently operate under three levels of services which include Assets, Brokerage, and Warehousing. Our freight brokerage business is growing rapidly (operating under the well-established Am Trans brand) and looking for experienced brokers to join our team. Our integrated 3PL business allows brokers to leverage other parts of the business as selling points in ways that traditional brokers can't, making it easier to build relationships and sell to clients. From first contact to final delivery. Our approach is what is missing in the industry and our customer experience is what will allow us to take the next steps in Fusion's evolution!
Job Overview:
As an Operations Support Representative, you will maintain operational efficiencies for a book of business through functions that include, but are not limited to, load building, scheduling, issue escalation, and capacity securement. Work with Carrier Managers to secure best viable options; calling carriers to get additional options when necessary. Act as a key link between the targeted accounts and our sales organization, leveraging multiple outreach mediums (call, email, social) to provide the best service possible. Aid in achieving and exceeding account-level goals by providing support which encourages account growth and success.
How You Will Make an Impact:

  • Communicate with the sales team and customers to build and maintain ongoing relationships
  • Manage daily shipment activities, resolving issues to ensure pickup and delivery is on time
  • Provide and negotiate competitive pricing and rates
  • Input, update, and manage shipment information
  • Collaborate with the support team to guarantee each shipment is serviced properly
  • Assist with billing and accounting responsibilities as needed
  • Act as the front-line resource to provide customer service on the assigned account(s)
  • Support the Broker(s) and Account Manager(s) by managing operational tasks.
  • Responsible Owner of all account operations including, but not limited to, load acceptance, appointment setting, coverage coordination, etc.
  • Manage and stay organized through a large volume of daily email and phone requests from brokers and customers.

You're a Great Fit if You:
  • Can persuade, motivate, influence and negotiate with others
  • Thrive under deadlines, drive results, multi-task and work with a sense of urgency
  • Remain positive and flexible in an ever-changing environment with shifting priorities
  • Are detail oriented with strong prioritization and multi-tasking skills
  • In-depth knowledge of the transportation industry, including both the carrier and brokerage departments.
  • Ability to leverage outbound lead campaigns effectively to qualify potential sales prospects.
  • Empathetic to customer needs with the ability to translate those needs into solutions that deliver value.
  • 2+ years of Industry experience (but not required)
What we Offer:
  • Medical, Dental and Vision Insurance
  • Paid holidays
  • Paid time off (PTO)
  • 401(k)
  • Career growth and development opportunities
  • Collaborative & committed team environment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

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