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Customer Support Representative

Muskegon, MI · On-site

$16.75/hr

Pay Rate: $16.75 per hour Location: fully onsite in Fremont, MI Position Overview The Agent Services Representative provides front‐line support to insurance agents and internal staff by answering ...

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Support Representative information

See Michigan salary details

$10

$19

$37

How much do support representative jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for support representative in Michigan is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $20.34 per hour, depending on experience, location, and employer.

What are Support Representatives?

Support Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work via phone, email, chat, or in-person to ensure customer satisfaction and address any problems efficiently. Support Representatives play a key role in maintaining a positive relationship between a company and its customers by offering timely and effective assistance.

What is the difference between Support Representative vs Customer Service Associate?

AspectSupport RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; technical knowledge varies by industryHigh school diploma; basic communication skills
Work EnvironmentCall centers, technical support, online chatRetail stores, call centers, service desks
Employer & Industry UsageTech, telecom, software companiesRetail, hospitality, telecom
Common Search & ComparisonCustomer support, technical supportCustomer service, client support

Support Representatives and Customer Service Associates both focus on assisting customers, but Support Representatives often handle technical issues and specialized support, while Customer Service Associates typically manage general inquiries and service requests. The roles overlap in communication skills and customer interaction, but Support Representatives usually require more technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Support Representative, and why are they important?

To thrive as a Support Representative, you need strong problem-solving abilities, excellent verbal and written communication skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with help desk software, customer relationship management (CRM) systems, and ticketing tools is typically required. Patience, active listening, and resilience help individuals stand out by building positive customer relationships and handling challenging interactions. These skills are vital for efficiently resolving customer issues and ensuring high levels of satisfaction and retention.

What are some common challenges Support Representatives face when handling customer inquiries, and how can they effectively manage these situations?

Support Representatives often encounter challenging situations such as dealing with frustrated customers, managing high volumes of inquiries, or resolving complex technical issues. Effective communication, patience, and active listening are key to diffusing tense interactions. Utilizing internal knowledge bases, collaborating with team members, and knowing when to escalate issues can help resolve problems efficiently and maintain customer satisfaction. Continuous training and feedback also support skill development and confidence in handling diverse scenarios.
What are popular job titles related to Support Representative jobs in MI? For Support Representative jobs in MI, the most frequently searched job titles are:
Support Representative jobs near you
Technology Support Representative II

Technology Support Representative II

Domino's Pizza

Ann Arbor, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Domino's rating

4.8

Company rating: 4.8 out of 10

Based on 1,900 frontline employees who took The Breakroom Quiz

20th of 23 rated food delivery companies

Job description

Company Description

Domino's Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we're a reshaped, reenergized brand of honesty, transparency and accountability - not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to 'deliver the dream' to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That's just the tip of the iceberg...or as we might say, one "slice" of the pie! If this sounds like a brand you'd like to be a part of, consider joining our team! 

Job Description

The Technology Support Rep II will be located at the Domino's headquarters in Ann Arbor, MI, providing effective, live Level 1 support for Domino's In-Store Operators. The Help Desk Representative remotely diagnoses and resolves routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.) They follow up with our customers to ensure calls are resolved and closed promptly.  

Other aspects of the role include: 

  • Keeping thorough documentation of reported issues and steps taken in troubleshooting. 

  • Ongoing training as new technology is implemented throughout the Domino's brand 

  • Working in our beautiful World Resource Center in Ann Arbor, Michigan. 

The first 2-4 weeks of the role will be training and M-F, 9am-6pm EST. Following training, must be open to working nights and weekends! Typical shifts include: 8am-5pm, 9am-6pm, 10am-7pm,12am-9pm, 3pm-12am, 5pm-2am, 12am-9am 

All day shifts will be on site 4 days per week if working Monday-Thursday. If starting at or after 3pm on site is not required.

Qualifications

What you need to have: 

  • High school diploma required - Bachelor's degree preferred 

  • Ability to work nights and weekends is a must! 

  • Help Desk Experience and remote support experience preferred 

  • Familiarity with basic networking troubleshooting 

  • Strong detail oriented, communication skills both written and verbal 

  • Typing proficiency, ability to keep up to date and thorough notes while actively troubleshooting an issue. 

  • Strong interpersonal skills, soft skills such as empathy and the ability to speak to folks of widely varying levels of technological skill and knowledge.  

  • Great problem-solving/investigative skills 

  • Ability to multitask 

  • Ability to independently plan, organize and prioritize one's own activities 

  • Persistent work ethic with a positive, team player mentality 

What makes you stand out: 

  • Experience using a Ticketing Management applications (ServiceNow) 

  • 2+ Years of Help Desk Experience 

  • SQL Experience (Reading and executing existing queries) 

  • Ability to work on call in a rotation with multiple other technicians 

Additional Information

Benefits: 
Paid Holidays and Vacation 
Medical, Dental & Vision benefits that start on the first day of employment 
No-cost mental health support for employee and dependents 
Childcare tuition discounts 
No-cost fitness, nutrition, and wellness programs 
Fertility benefits 
Adoption assistance 
401k matching contributions 
15% off the purchase price of stock 
Company bonus 

What Domino's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Domino's logo

About Domino's

Sourced by ZipRecruiter

Since 1960, we've grown from just one store to become the #1 pizza company in the world. To get there and continue to go above and beyond, it takes persistent passion, incredible vision, and bold thinking. It takes every one of our employees feeling like they have pizza sauce running through their veins. What's life like at Domino's Whatever your role at Domino’s, you’ll find life here is exciting, enormously fun, and always asks you to think on your feet. If you bring your passion, drive, and a purpose to perform, there are real growth opportunities across the brand. Many people find that what starts as a day job becomes a fulfilling career, surrounded by amazing people who make sure each new day tops the last. That’s what we mean by the power of possible. We are made better together In a Domino’s corporate job, our leaders work hard to create a level playing field where corporate team members can succeed, innovate, and above all, feel like they belong. See how different backgrounds make us better, and how your unique talents could power what’s possible in a Domino’s corporate career.

Industry

Food and beverage stores, real estate and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US

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