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Support Representative Jobs in Michigan (NOW HIRING)

HP Products

Sales Support Representative

Lansing, MI

$19.25 - $26.25/hr

Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the ...

Lighting Unlimited

Sales Support Representative

Lansing, MI

$19.25 - $26.25/hr

Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the ...

HP Products

Sales Support Representative

Caledonia, MI · On-site

$18.25 - $24.75/hr

Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the ...

SUPPLY.com

Sales Support Representative

Lansing, MI

$19.25 - $26.25/hr

Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the ...

Electrosoft

Customer Support Representative I

Battle Creek, MI · On-site

$15 - $20.50/hr

Customer Support Representative I As a Customer Service Representative, provide CAGE code registration processing and trouble-shooting support to a user community of CAGE code registrants. Verifies ...

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Support Representative information

See Michigan salary details

$10

$19

$37

How much do support representative jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for support representative in Michigan is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $20.34 per hour, depending on experience, location, and employer.

What are Support Representatives?

Support Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work via phone, email, chat, or in-person to ensure customer satisfaction and address any problems efficiently. Support Representatives play a key role in maintaining a positive relationship between a company and its customers by offering timely and effective assistance.

What is the difference between Support Representative vs Customer Service Associate?

AspectSupport RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; technical knowledge varies by industryHigh school diploma; basic communication skills
Work EnvironmentCall centers, technical support, online chatRetail stores, call centers, service desks
Employer & Industry UsageTech, telecom, software companiesRetail, hospitality, telecom
Common Search & ComparisonCustomer support, technical supportCustomer service, client support

Support Representatives and Customer Service Associates both focus on assisting customers, but Support Representatives often handle technical issues and specialized support, while Customer Service Associates typically manage general inquiries and service requests. The roles overlap in communication skills and customer interaction, but Support Representatives usually require more technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Support Representative, and why are they important?

To thrive as a Support Representative, you need strong problem-solving abilities, excellent verbal and written communication skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with help desk software, customer relationship management (CRM) systems, and ticketing tools is typically required. Patience, active listening, and resilience help individuals stand out by building positive customer relationships and handling challenging interactions. These skills are vital for efficiently resolving customer issues and ensuring high levels of satisfaction and retention.

What are some common challenges Support Representatives face when handling customer inquiries, and how can they effectively manage these situations?

Support Representatives often encounter challenging situations such as dealing with frustrated customers, managing high volumes of inquiries, or resolving complex technical issues. Effective communication, patience, and active listening are key to diffusing tense interactions. Utilizing internal knowledge bases, collaborating with team members, and knowing when to escalate issues can help resolve problems efficiently and maintain customer satisfaction. Continuous training and feedback also support skill development and confidence in handling diverse scenarios.
What are popular job titles related to Support Representative jobs in MI? For Support Representative jobs in MI, the most frequently searched job titles are:
Support Representative jobs near you

Sales Support Representative

HP Products

Lansing, MI

$19.25 - $26.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

H-P Products rating

7.2

Company rating: 7.2 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

267th of 417 rated machine equipment manufacturers

Job description

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, betterhomesand better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems,adaptand grow to continuously serve our customers,communitiesand each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products,serviceand capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates whooperatewith the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Are you hands-on, customer-focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiringSales Support Representativeswho are ready to help customers, solve problems, and learn the business from the ground up.

Responsibilities

  • Work together with Sales associates to support customer needs bydeterminingthe best products and solutions.

  • Ensuring the delivery of personalized customer service throughtimelyquotations andaccuratesales orders.

  • Coordinate deliveries on behalf of customers.

  • Answer salescallsfor general information, addressing and resolving customer concerns or questions.

  • Ability to effectively use customer relationship management (CRM)systemand phonesystem.

Qualifications

  • 0-3 years of sales and/or customer service experience is preferred.

  • Exhibit strong skills for sales, including the ability to upsell.

  • Proventrack recordof responding quickly to customer needs and ability to make decisionsin a timely manner.

  • Ability to react well in a fast-paced environment & follow through on commitments.

  • Highlymotivated andcustomerservice orientedmentality withabilityto build relationships is a plus.

  • General digitalliteracyincluding Microsoft Office.

  • Ability to quickly learn product knowledge and processes.

*Pre-employment drug and background screeningrequired*

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed toa holistic approachtowards benefits plans and programs that support the mental,physicaland financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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$18.71 - $29.92

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employerF/M/Disability/Vet/SexualOrientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information

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