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Support Representative Jobs in Michigan (NOW HIRING)

Victra

Sales Support Rep Part-Time

Corunna, MI · On-site

$17.25 - $23.50/hr

We are seeking Sales Support Representatives who deliver world-class service to Every Guest. Every Time. From supporting our team's sales process to sharing your product knowledge, you will connect ...

Victra

Sales Support Rep Part-Time

Livonia, MI · On-site

$17.75 - $24.25/hr

We are seeking Sales Support Representatives who deliver world-class service to Every Guest. Every Time. From supporting our team's sales process to sharing your product knowledge, you will connect ...

Victra

Sales Support Rep Part-Time

Commerce, MI · On-site

$17 - $23.25/hr

We are seeking Sales Support Representatives who deliver world-class service to Every Guest. Every Time. From supporting our team's sales process to sharing your product knowledge, you will connect ...

AA2IT

Customer Support Rep

Jackson, MI · On-site

$23/hr

Customer Support Representative Customer Support Rep Pay Rate: $23/HR Location: 1100 Technology Dr, Jackson, MI 49201 Job Purpose: Manage customer service through the order fulfillment process. The ...

Vehlo

Technical Support Representative

Troy, MI · On-site

$17/hr

Technical Support Representative About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop technology. Across every part of the auto repair ...

Ferguson

Sales Support Representative

Lansing, MI · On-site

$18.71 - $29.92/hr

Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the ...

VEHLO

Technical Support Representative

Troy, MI · On-site

$17/hr

Technical Support Representative About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop technology. Across every part of the auto repair ...

Autobooks, Inc.

Customer Support Representative

Detroit, MI · On-site

$15.75 - $21.50/hr

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant ...

Autobooks

Customer Support Representative

Detroit, MI · On-site

$14.75 - $20/hr

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and email. They look to you as their consultant and ...

Autobooks

Customer Support Representative

Detroit, MI · On-site

$20 - $23/hr

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant ...

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Showing results 21-40

All JobsSupport Representative JobsSupport Representative Jobs in Michigan

Support Representative information

See Michigan salary details

$10

$19

$37

How much do support representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for support representative in Michigan is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $20.34 per hour, depending on experience, location, and employer.

What is a support representative?

Support Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work via phone, email, chat, or in-person to ensure customer satisfaction and address any problems efficiently. Support Representatives play a key role in maintaining a positive relationship between a company and its customers by offering timely and effective assistance.

What is the difference between Support Representative vs Customer Service Associate?

AspectSupport RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; technical knowledge varies by industryHigh school diploma; basic communication skills
Work EnvironmentCall centers, technical support, online chatRetail stores, call centers, service desks
Employer & Industry UsageTech, telecom, software companiesRetail, hospitality, telecom
Common Search & ComparisonCustomer support, technical supportCustomer service, client support

Support Representatives and Customer Service Associates both focus on assisting customers, but Support Representatives often handle technical issues and specialized support, while Customer Service Associates typically manage general inquiries and service requests. The roles overlap in communication skills and customer interaction, but Support Representatives usually require more technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a support representative, and why are they important?

To thrive as a Support Representative, you need strong problem-solving abilities, excellent verbal and written communication skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with help desk software, customer relationship management (CRM) systems, and ticketing tools is typically required. Patience, active listening, and resilience help individuals stand out by building positive customer relationships and handling challenging interactions. These skills are vital for efficiently resolving customer issues and ensuring high levels of satisfaction and retention.

What are some common challenges support representatives face when handling customer inquiries, and how can they effectively manage these situations?

Support Representatives often encounter challenging situations such as dealing with frustrated customers, managing high volumes of inquiries, or resolving complex technical issues. Effective communication, patience, and active listening are key to diffusing tense interactions. Utilizing internal knowledge bases, collaborating with team members, and knowing when to escalate issues can help resolve problems efficiently and maintain customer satisfaction. Continuous training and feedback also support skill development and confidence in handling diverse scenarios.
What are popular job titles related to Support Representative jobs in MI? For Support Representative jobs in MI, the most frequently searched job titles are:
Support Representative jobs near you
Infographic showing various Support Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,645 per year, or $19.1 per hour.

Sales Support Rep Part-Time

Victra

Corunna, MI • On-site

$17.25 - $23.50/hr

Part-time

Posted 12 days ago

Victra rating

5.3

Company rating: 5.3 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

23rd of 30 rated technology retailers

Job description

Why Victra?
Victra is Verizon's largest premium retailer in the United States. We are seeking Sales Support Representatives who deliver world-class service to Every Guest. Every Time. From supporting our team's sales process to sharing your product knowledge, you will connect our guests to what matters most. You will be the face of Victra! We offer endless opportunities for advancement and a supportive team environment. Our values of performance, collaboration, innovation, integrity, and celebration fuel our culture.
Join our knowledgeable and dedicated team to connect technology to life in the most trustworthy, fun, and rewarding way.
What You Will be Doing..
As a part-time Victra Sales Support Representative, you'll have the chance to shape your career in one of our retail stores. Using your unique talents, passion for technology, and customer service skills, you will have the power to create the ultimate in-store experience. In this role, you will:
  • Work alongside peers and store leaders to support account reviews, accessory recommendations, data transfers, and customer queue triage during heavy traffic periods.
  • Take the lead on merchandising, store cleanliness and operational functions.
  • Deliver outstanding customer service during every guest interaction, ensuring each visit is a positive and memorable experience.
  • Conduct thorough account reviews to understand guest needs and present thoughtful product and service recommendations.
  • Be a passionate guest advocate with the desire to be yourself when connecting and having fun doing it!
  • Provide product benefits and solution recommendations through exceptional customer service to deliver what our customers need.
  • Create personal connections with guests to make tech look simple.
  • Support a fast-paced store environment by assisting the team with guest interactions, account reviews, and customer follow-through.

Why Work at Victra:
  • Paid Training
  • 50% off Verizon Service
  • VNation Disaster Relief
  • Referral Bonus
  • Career Advancement Opportunities
  • A comprehensive benefit list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy.

Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This position starts at $15.73. We provide paid training and a supportive onboarding experience to set you up for success from day one.
From a fun work environment to an inclusive culture to amazing benefits, VNation is all about being part of a team that invests in you. Click here to learn more!
This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say?
Isn't it time you explored what could become the career move of a lifetime?
We invite you to apply today!
What we're looking for...
  • High school diploma or GED.
  • One or more years of customer service, preferably in a retail or service environment.
  • Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
  • At least 18 years of age.
  • Demonstrated experience communicating with customers to find solutions.
  • Legally authorized to work in the United States.
  • Physical Requirements
  • Ability to lift 10 pounds.
  • Ability to stand for long periods of time.

Training Requirements
All Sales Support Representatives must attend and complete a four-day New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel at the company's expense. Various online and computer-based training will be required throughout your employment with Victra.
After you apply...
You will be required to take a pre-hire assessment. It takes only 20 minutes or less to complete. If you're selected to move forward, one of our recruiters or hiring managers will reach out to tell you more about the role and answer your questions.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.

What Victra employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

VICTRA logo

About VICTRA

Sourced by ZipRecruiter

Victra, headquartered in Raleigh, NC, US, is the largest Verizon Authorized Retailer in the United States. The company operates within the telecommunications industry, offering customers an array of Verizon-branded products and services such as smartphones, tablets, and wireless connectivity plans. The company was established with a mission to become the top dealer of professional wireless solutions. Victra strives to offer the latest in device and connectivity options while providing an exceptional in-store customer experience.

Industry

Electronics and appliance stores

Company size

5,001 - 10,000 Employees

Headquarters location

Raleigh, NC, US

Year founded

1996

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