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Support Manager Jobs in Racine, WI (NOW HIRING)

ABB

Warranty Team Lead

New Berlin, WI · Hybrid

Senior Technical Support Manager __ Under the direction of the Senior Technical Support Manager, the Warranty Team Lead will lead a team of Warranty Specialists to drive operational excellence in ...

BlackBerry Inc.

Warranty Team Lead

New Berlin, WI · On-site

$85 - $110/hr

Senior Technical Support Manager__Under the direction of the Senior Technical Support Manager, the Warranty Team Lead will lead a team of Warranty Specialists to drive operational excellence in ...

Snap-On Tools

Support Engineer

Kenosha, WI · On-site

$55 - $75/hr

Manage and prioritize support queues based on severity, impact, and SLAs * Investigate data issues using SQL (joins, filtering, aggregations) to identify root causes * Collaborate with product ...

Snap-on Inc

Support Engineer

Kenosha, WI · On-site

Manage and prioritize support queues based on severity, impact, and SLAs * Investigate data issues using SQL (joins, filtering, aggregations) to identify root causes * Collaborate with product ...

Home Depot

Store Support

Gurnee, IL · On-site

$16 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Waukegan, IL · On-site

$14.25 - $17.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Milwaukee, WI · On-site

$14.75 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Mukwonago, WI · On-site

$14.75 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Racine, WI

Support Manager information

See Racine, WI salary details

$21.1K

$63.7K

$113.5K

How much do support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for support manager in Racine, WI is $63,667.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $85,300.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Racine, WI?

The most popular types of Support jobs in Racine, WI are:

What job categories do people searching Support Manager jobs in Racine, WI look for?

The top searched job categories for Support Manager jobs in Racine, WI are:

What cities near Racine, WI are hiring for Support Manager jobs?

Cities near Racine, WI with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,667 per year, or $30.6 per hour.

Project Manager - SignScape

Inpro Corporation

Muskego, WI • On-site

Full-time

Re-posted 7 days ago

Job description

Come join an award winning manufacturing company!

This position exists to effectively assist the sales representative with post award responsibilities including but not limited to: entering orders, project follow up, illustration requests, quote/bid revisions, sign schedules, and understanding signage products, terms, delivery dates and other data, in order to maximize sales results for the company.

Primary Duties:

  1. Work directly with inside/outside reps and customers to acquire project details and requirements in a timely manner that coincides with the project schedule.
  2. Manage and prepare submittals, contract submission, ESR’s, requesting product samples, expedites, order requests, customer service requests, reorders and closeout documents.
  3. Effectively communicate and coordinate activities and job information with sales representative. Work well with all internal customers.
  4. Actively participate in company training programs and transfer these skills to the job.
  5. Perform any related duties assigned by management or the sales reps.
  6. Perform assigned duties with minimal personal supervision.
  7. Properly follow all company policies and procedures.
  8. Works directly with customers to ensure that orders are entered correctly.

 

Key Responsibilities:

Must demonstrate the following qualities:

  • Positive Attitude
  • Proactive vs. reactive approach to business
  • Professionalism
  • Self-management
  • Attention to detail
  • Teamwork
  • Dependability
  • Proficient time management skills
  • Clear and effective written and verbal communication
  • Good judgement
  • Personal development
  • Business and product knowledge
  • Use/knowledge of Salesforce, Experlogix and NetSuite software
  • To meet or exceed customer expectations

 

Job Specifications:

  • Demonstrated ability to work as part of a team.
  • Strong oral and written communication skills.
  • Ability to handle multiple tasks simultaneously.
  • Excellent listening and probing skills.
  • Reports directly to Sales Support Manager

Apply