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Support Manager Jobs in Racine, WI (NOW HIRING)

Tier4 Group

Support Engineer

Milwaukee, WI · Hybrid

Participate in problem management activities and help drive continuous process improvements. * Maintain strong technical knowledge of supported applications and services. Required Qualifications

CGS Immersive

Technical Support

Sturtevant, WI · On-site

The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees. Some travel to other Merz ...

CGS Immersive

Technical Support

Sturtevant, WI · On-site

The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees. Some travel to other Merz ...

BibliU

Sales Support

Kenosha, WI · On-site

$11/hr

Sales Support Reports to ... Store Manager Location: Gateway Technical College, 3520 30th Avenue, Kenosha, Wisconsin 53144 ...

bibliu

Sales Support

Racine, WI

$11/hr

Sales Support Reports to ... Store Manager Location: Gateway Technical College, 1001 Main St,Racine, Wisconsin53403 Contract ...

bibliu

Sales Support

Kenosha, WI · On-site

$11/hr

Sales Support Reports to ... Store Manager Location: Gateway Technical College, 3520 30th Avenue, Kenosha, Wisconsin 53144 ...

BibliU

Sales Support

Racine, WI · On-site

$11/hr

Sales Support Reports to ... Store Manager Location: Gateway Technical College, 1001 Main St, Racine, Wisconsin 53403 Contract ...

bibliu

Sales Support

Racine, WI · On-site

$11/hr

Sales Support Reports to ... Store Manager Location: Gateway Technical College, 1001 Main St, Racine, Wisconsin 53403 Contract ...

BibliU

Sales Support

Kenosha, WI · On-site

$11/hr

Sales Support Reports to ... Store Manager Location: Gateway Technical College, 3520 30th Avenue, Kenosha, Wisconsin 53144 ...

Home Depot

Store Support

Mukwonago, WI · On-site

$14.75 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Milwaukee, WI · On-site

$14.75 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Milwaukee, WI · On-site

$14.75 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

bibliu

Sales Support

Kenosha, WI

$11/hr

Sales Support Reports to ... Store Manager Location: Gateway Technical College, 3520 30th Avenue,Kenosha, Wisconsin53144 ...

Home Depot

Store Support

West Allis, WI · On-site

$14.50 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Racine, WI · On-site

$14 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Menomonee Falls, WI · On-site

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Franklin, WI · On-site

$14 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Waukegan, IL · On-site

$14.25 - $17.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Milwaukee, WI · On-site

$14.75 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Milwaukee, WI · On-site

$14.75 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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Showing results 41-60

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Racine, WI

Support Manager information

See Racine, WI salary details

$21.1K

$63.7K

$113.5K

How much do support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for support manager in Racine, WI is $63,667.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $85,300.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Support jobs in Racine, WI?

The most popular types of Support jobs in Racine, WI are:

What cities near Racine, WI are hiring for Support Manager jobs?

Cities near Racine, WI with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $63,667 per year, or $30.6 per hour.

Support Engineer

Tier4 Group

Milwaukee, WI • Hybrid

Full-time

Posted 19 days ago

Job description

Title: Customer Support Engineer

Location: Milwaukee, WI

Type: Hybrid (3 days onsite per week)

Duration: ASAP- 12/31/2026

Perks: free daily lunch when onsite

Job Description:

We're seeking a motivated Support Engineer to join a growing Customer Success team. This role is ideal for someone who enjoys solving technical problems, working directly with customers, and collaborating across support and engineering teams to deliver exceptional service.

The Support Engineer will provide advanced technical support for customer-facing products and services, troubleshoot moderately complex issues, and contribute to continuous improvements through knowledge management and problem-solving initiatives.

Key Responsibilities
  • Investigate, troubleshoot, and resolve customer incidents and service requests.
  • Document issue details, troubleshooting steps, and resolutions in support systems.
  • Provide professional, timely, and customer-focused support for technical inquiries.
  • Analyze recurring issues and identify trends that may require broader resolution efforts.
  • Utilize knowledge bases, troubleshooting guides, and support tools to diagnose problems efficiently.
  • Create and update knowledge articles to improve future issue resolution.
  • Collaborate with Tier 1, Tier 2, and Engineering teams to resolve escalated incidents.
  • Participate in problem management activities and help drive continuous process improvements.
  • Maintain strong technical knowledge of supported applications and services.
Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a related field; equivalent experience will also be considered.
  • Minimum one year of professional experience in an IT-related role.
  • Strong analytical and troubleshooting abilities.
  • Experience working in a customer support environment.
  • Excellent written and verbal communication skills.
  • Ability to work independently while collaborating effectively with team members.
  • Customer-focused mindset with a passion for technology and learning.
Required Skills
  • Analytical troubleshooting
  • Customer support
  • System analysis
  • Problem-solving
  • Technical documentation
  • Incident management
Preferred Skills
  • Basic SQL
  • Data analysis
  • System monitoring
  • Knowledge management and documentation
  • Experience supporting enterprise applications
What You'll Gain
  • Hands-on experience supporting enterprise technology solutions.
  • Exposure to cross-functional collaboration with support and engineering teams.
  • Opportunity to develop technical expertise while directly impacting customer success.
  • A collaborative environment focused on learning, innovation, and continuous improvement.
Apply Today

If you're passionate about technology, enjoy helping customers solve complex issues, and are looking to grow your technical support career, we'd love to hear from you.