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Support Manager Jobs in Pewaukee, WI (NOW HIRING)

KHS USA, Inc.

Technical Support Manager

Waukesha, WI · On-site

Technical Support Manager KHS is a subsidiary of Salzgitter AG. As one of the world's leading manufacturers of filling and packaging systems for beverages and liquid food we are a world-class player.

KHS USA INC

Technical Support Manager

Waukesha, WI · On-site

The Technical Support Manager balances hands-on technical support, customer interaction, and functional leadership, making this an ideal growth role for an experienced field service technician ...

outpost

Cafe' Support Manager

Wauwatosa, WI · On-site

Café' Support Manager DEPARTMENT: Café' STATUS: FT, Manager, At-Will, Hourly REPORTS TO: Café' Manager JOB SUMMARY: To ensure the highest level of service possible to Outpost's internal and ...

Colectivo Coffee

IT Support Technician

Milwaukee, WI · On-site

$21.25 - $29/hr

IT Support Technician The IT Support Technician is responsible for troubleshooting, repair, and general maintenance of technical systems across all locations, working alongside the IT Support Manager ...

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Support Manager information

See Pewaukee, WI salary details

$22K

$66.4K

$118.4K

How much do support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for support manager in Pewaukee, WI is $66,442.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $89,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What cities near Pewaukee, WI are hiring for Support Manager jobs? Cities near Pewaukee, WI with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Pewaukee, WI as of May 2026, with employment types broken down into 86% Full Time, 8% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $66,442 per year, or $31.9 per hour.

Technical Support Manager

KHS USA, Inc.

Waukesha, WI • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Technical Support Manager

KHS is a subsidiary of Salzgitter AG. As one of the world's leading manufacturers of filling and packaging systems for beverages and liquid food we are a world-class player. Our customers have trusted in our passionate pioneering spirit and first-class technologies for over 150 years. However, we can only remain world class if we continue to find new employees who make just as high demands of themselves and the quality of their work as our customers make of us at KHS. Are you one of them?

The Technical Support Manager balances hands-on technical support, customer interaction, and functional leadership, making this an ideal growth role for an experienced field service technician seeking a deeper, centralized technical path. This role serves as the escalation point for complex technical issues, supports customers and technicians across the U.S., and drives continuous improvement in service quality, response time, documentation, and aftermarket revenue.

Your Responsibilities:

  • Serve as the primary escalation point for complex technical issues involving KHS machinery.
  • Manage inbound customer and technician calls and emails related to machine faults, performance issues, parts clarification, service scheduling, and urgent downtime events.
  • Coordinate issue resolution by routing to the appropriate internal teams, regional service managers, or engineering resources as required.
  • Act as a liaison between U.S.-based technicians/customers and KHS GmbH technical support and engineering teams.
  • Provide next-business-day follow-up and resolution support for after-hours issues handled by the German Helpdesk or KHS USA Hotline.
  • Oversee case documentation, ticketing, and follow-up using TopDesk, MS Teams, and SharePoint.
  • Ensure accurate documentation of customer issues, service actions, serial numbers, dimensions, purchase orders, and machine-specific details.
  • Continue development and maintenance of the KHS serial number folders and technical documentation databases, including SAP databases
  • Develop and implement systems and best practices to improve efficiency, first-call resolution, and overall customer satisfaction.
  • Navigate and support PLC and automation platforms, including:
    • Allen-Bradley ControlLogix
    • PNOZmulti Configurator
    • Rexroth Indramat servo systems
  • Continue expanding technical knowledge across the broader KHS portfolio, including fillers, blow molders, and process equipment.
  • Identify opportunities to sell aftermarket products, upgrades, and conversions based on installed base analysis and customer needs.
  • Take a proactive sales-support approach by promoting Regional Service Managers (RSMs) and conversions during non-urgent support periods.
  • Support the Conversions Project Managers with technical input for complex conversion quotations and feasibility assessments.

Your Profile:

  • Associate degree in electronics, industrial technology, or a related technical discipline; or professional certificate in industrial trades.
  • Minimum of 3 years of experience in maintenance or service of packaging or processing equipment within food, beverage, chemical, or industrial environments; or an equivalent combination of education and experience.
  • Strong understanding of industrial automation and packaging machinery.
  • Experience with: SAP, Microsoft Teams and SharePoint
  • Ability to remotely diagnose and support machine control systems.

Benefits:

  • Medical, Dental, Vision insurance offered at 30 days of employment
  • Generous Educational Reimbursement program
  • Company sponsored Life and Disability Insurance
  • Paid Time Off
  • Ten (10) Paid Holidays per year
  • 401K with Company Match

In order to ensure our success in the future, too, we need first-class employees – and we also have plenty to offer them.

About KHS USA

Sourced by ZipRecruiter

Industry

Machinery manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Waukesha, WI, US

Year founded

1868

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