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Support Manager Jobs in Pewaukee, WI (NOW HIRING)

The student support manager provides supervision and management over career preparation, career exploration, counseling services, and career transition readiness staff and functions. Duties: • ...

Job Summary The Warehouse Support Manager reports directly to the Director of Operations. This position is responsible for providing assistance, training, and guidance to K&M warehouses and Warehouse ...

Manage escalated and highly escalated technical support and service requests from various departments * Providetechnical guidance for the development of CES training materials, manuals, and other new ...

Senior Technical Support Manager __ ABB in New Berlin, WI, is hiring a Technical Support Expert for Micro Drives, for the Motion Drive Products Division. The Technical Support Expert - Micro Drives ...

Technical Support Expert - Micro Drives

New Berlin, WI · On-site

$36K - $46K/yr

Senior Technical Support Manager ABB in New Berlin, WI, is hiring a Technical Support Expert for Micro Drives, for the Motion Drive Products Division. The Technical Support Expert - Micro Drives ...

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Support Manager information

See Pewaukee, WI salary details

$22K

$66.4K

$118.4K

How much do support manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for support manager in Pewaukee, WI is $66,442.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $89,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What cities near Pewaukee, WI are hiring for Support Manager jobs? Cities near Pewaukee, WI with the most Support Manager job openings:
Infographic showing various Support Manager job openings in Pewaukee, WI as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $66,442 per year, or $31.9 per hour.
STUDENT SUPPORT MANAGER

STUDENT SUPPORT MANAGER

ENDLESS HORIZONS

Milwaukee, WI • On-site

Full-time

Posted 4 days ago


Job description

Milwaukee Job Corps is looking for a Student Support Manager! Are you interested in leading a team to improve the lives of young adults?

The student support manager provides supervision and management over career preparation, career exploration, counseling services, and career transition readiness staff and functions.


Duties:

• Directly supervises academic, career technical training, student support management staff and departments, and other support staff.

• Supervises the hiring, training, assignment, and evaluation of assigned instructional and support staff.

• Ensures staff and student schedules are aligned to meet students’ career preparation, academic, career technical training and transition readiness needs to promote graduation and successful placements.

• Models, mentors and monitors appropriate career success standards and ensures the effective and efficient administration of the evaluation of student progress systems.

• Ensures the safety, health, and security of students, staff, and property.

• Develops and implements budgets, in collaboration with the F&A Director, for assigned areas and operates within established budgets.

• Conducts and documents classroom observations and provides feedback to promote continuous improvement.

• Ensures approved curriculum is taught in career preparation, career development and career transition classes.

• Ensures compliance with counseling policies and procedures.

• Ensures all training and testing programs are continually evaluated to ensure rigor and relevance of content areas of instruction is aligned with the PRH and meet individual needs of students.

• Designs and implements professional development opportunities in support of teaching and learning.

• Establishes procedures and conducts periodic self-evaluation and audits to ensure integrity, compliance, accountability, and prevention of fraud and program abuse.

• Conducts and documents regularly scheduled management meetings to provide direction, communicate progress, and share information.

• Develops and implements CDSS plan and other required plans and procedures as required by the PRH.

• Participates in PRH mandated staff training. Failure to participate may result in disciplinary action up to and including termination.

• Performs other duties as assigned within the individual’s scope and capabilities.


Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions. Strong leadership skills required.

Experience: One years’ experience in counseling or related field, plus two years’ experience working with youth and young adults. Five years experience in program management and direction preferred.

Education: Bachelor’s degree required – minimum of 15 semester hours of instruction in social services-related instruction.

Certificates, Licenses, Registrations: Valid State Drivers’ License.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand and walk; to reach with hands and arms and talk and listen. The employee is occasionally required to sit; to use hands to finger, handle, or feel; to taste and to smell. The employee must be able to occasionally lift and/or move up to 25 pounds. Specific vision capabilities required by this job include close vision, distance vision, and peripheral vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level can vary from moderate to loud.