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Support Manager Jobs in Monroe, WI (NOW HIRING)

Schreiber Logistics

Support Operator

Beloit, WI · On-site

$16 - $19.50/hr

Communicate required information to Co-workers and Managers * Rotate line duties as requested by ... Benefits that support your whole life. Visit Schreiber - Care for you to see everything Schreiber ...

New

Schreiber Foods

Support Operator

Beloit, WI · On-site

$16 - $19.50/hr

This includes GMP, attendance, productivity, etc. • Other duties at the discretion of management ... Benefits that support your whole life. Visit Schreiber - Care for you to see everything Schreiber ...

Vestis Canadian Linen

Route Sales Support

Janesville, WI

$42K - $54K/yr

Join us and build a career supporting the people who make it all work. Overview The Route Sales ... Manage daily route independently to ensure accurate and timely delivery of product; * Loads/unloads ...

Robert Half

Help Desk/Desktop Support Analyst

Beloit, WI · On-site

$24.74 - $28.64/hr

Manage incoming service desk requests, document work performed, and provide updates through the ... Practical experience supporting Microsoft Windows 10 and other Microsoft desktop environments.

New

Subway

Manager

Mount Horeb, WI · On-site

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Supporting local and national marketing initiatives, ensuring restaurant is ready on every level ...

Subway

Manager

Brodhead, WI · On-site

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Supporting local and national marketing initiatives, ensuring restaurant is ready on every level ...

Subway - 12019-0

Manager

Brodhead, WI · On-site

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Supporting local and national marketing initiatives, ensuring restaurant is ready on every level ...

Family Fresh Pack Inc

Sales Manager

Monticello, WI · On-site

The Sales Manager is responsible for driving revenue growth, managing customer relationships ... to support forecasting, pricing, product development, and long-term business growth. The Sales ...

Freshpack

Sales Manager

Monticello, WI · On-site

The Sales Manager is responsible for driving revenue growth, managing customer relationships ... Lead and support customer price increase initiatives, including preparation of supporting data ...

Fresh Pack Wisconsin

Sales Manager

Monticello, WI · On-site

The Sales Manager is responsible for driving revenue growth, managing customer relationships ... to support forecasting, pricing, product development, and long-term business growth. The Sales ...

Freshpack

Sales Manager

Monticello, WI

The Sales Manager is responsible for driving revenue growth, managing customer relationships ... Lead and support customer price increase initiatives, including preparation of supporting data ...

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Support Manager information

See Monroe, WI salary details

$21.2K

$64K

$114K

How much do support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for support manager in Monroe, WI is $63,987.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,600.00 and $85,800.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Monroe, WI are hiring for Support Manager jobs?

Cities near Monroe, WI with the most Support Manager job openings:

Support Manager jobs near you

Computer Support Specialist

Global Data Consultants

Beloit, WI • On-site

Full-time

Posted 11 days ago

Job description

Overview
GDC IT Solutions is currently seeking a Computer Support Specialist in Beloit, WI.
Position Overview
We are seeking a detail-oriented and customer-focused Customer Support Specialist to provide technical and application support across a multi-site environment. This role involves troubleshooting hardware, software, and network issues while supporting a wide range of business applications. The ideal candidate has a strong IT support background and is comfortable working in a Windows-based environment with modern and legacy systems.
Responsibilities
  • Provide front-line technical support to end users via phone, email, and ticketing systems
  • Troubleshoot and resolve hardware, software, and network-related issues
  • Support Dell workstations running primarily Windows 11 Pro, with some legacy Windows 10 systems
  • Manage user accounts, permissions, and password resets using Active Directory
  • Support connectivity issues including VPN and network troubleshooting (Meraki/Cisco environments)
  • Install, configure, and maintain desktops, peripherals, and applications
  • Assist with VoIP system setup and support
  • Provide support for a variety of business applications, including ERP, manufacturing, and CAD systems (training provided as needed)
  • Document incidents, solutions, and procedures in help desk systems
  • Travel to support multiple locations when necessary
  • Maintain and track IT equipment and inventory
  • Collaborate with vendors and internal teams to resolve complex issues
  • Assist with IT security efforts including phishing testing and audit support

Minimum Qualifications
  • Associate's or Bachelor's Degree in related field
  • Experience in help desk, desktop support, or customer support roles
  • Strong knowledge of Windows operating systems (Windows 10 & Windows 11)
  • Hands-on experience with Active Directory
  • Familiarity with networking fundamentals (LAN, VPN, security basics)
  • Experience supporting hardware in a Dell workstation environment
  • Ability to troubleshoot issues independently and efficiently
  • Strong customer service and communication skills

Preferred Experience
  • Experience with Meraki (Cisco-based) network environments
  • Exposure to ERP, CAD, or manufacturing software systems
  • Familiarity with VoIP systems and IT hardware installations
  • Experience working in multi-site or field support environments
  • Knowledge of IT compliance, audits, or security practices

What We Do:
GDC is a full-service IT Staffing and Solutions company specializing in the areas of IT talent placement, application development, multilingual service desk, networking and infrastructure, business intelligence, and project management.
Why Work for GDC?
  • Cutting Edge Technology and Innovation
  • Career Growth Opportunities
  • Employee-Centric Environment
  • Comprehensive Benefits Package
  • Holiday and Vacation

Equal Opportunity Workplace:
GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.
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