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Support Manager Jobs in Monroe, WI (NOW HIRING)

SSM Health

Surgery Support Technician

Monroe, WI · On-site

Basic Life Support Healthcare Provider (BLS HCP) certification required within 90 days of ... Maintains communication with operating room director, management, anesthesiologist, CRNAs, and ...

Schreiber Foods

Support Operator

Beloit, WI · On-site

$16 - $19.50/hr

This includes GMP, attendance, productivity, etc. • Other duties at the discretion of management ... Benefits that support your whole life. Visit Schreiber - Care for you to see everything Schreiber ...

TEKsystems

Help Desk Support

Beloit, WI

$19 - $21/hr

Support users with Active Directory account management, including password resets, account unlocks, and basic user administration. * Diagnose and escalate complex issues to higher-level support teams ...

TEKsystems

Help Desk Support

Beloit, WI

$19 - $21/hr

Support users with Active Directory account management, including password resets, account unlocks, and basic user administration. * Diagnose and escalate complex issues to higher-level support teams ...

TEKsystems c/o Allegis Group

Help Desk Support

Beloit, WI · On-site

$19 - $21/hr

Support users with Active Directory account management, including password resets, account unlocks, and basic user administration. * Diagnose and escalate complex issues to higher-level support teams ...

V&V Supremo Foods

WAREHOUSE SANITATION SUPPORT

Browntown, WI · On-site

$14.25 - $17.25/hr

Support the warehouse function with inventory responsibilities and shipping/receiving activities ... Accurately ship/receive good and/or products & inspect and notify management immediately if you ...

New

V&V Supremo Foods

WAREHOUSE SANITATION SUPPORT

Browntown, WI · On-site

$15 - $18.25/hr

Support the warehouse function with inventory responsibilities and shipping/receiving activities ... Accurately ship/receive good and/or products & inspect and notify management immediately if you ...

CSL

Donor Support Tech

Beloit, WI · On-site

... management system as outlined in the Standard Operating Procedures (SOPs). • Understands the policies and procedures associated with hyper immune programs at the center if applicable. • Maintains ...

Freshpack

Sales Manager

Monticello, WI · On-site

The Sales Manager is responsible for driving revenue growth, managing customer relationships ... Lead and support customer price increase initiatives, including preparation of supporting data ...

Fresh Pack Wisconsin

Sales Manager

Monticello, WI · On-site

The Sales Manager is responsible for driving revenue growth, managing customer relationships ... to support forecasting, pricing, product development, and long-term business growth. The Sales ...

Family Fresh Pack Inc

Sales Manager

Monticello, WI · On-site

The Sales Manager is responsible for driving revenue growth, managing customer relationships ... to support forecasting, pricing, product development, and long-term business growth. The Sales ...

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Support Manager information

See Monroe, WI salary details

$21.2K

$64K

$114K

How much do support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for support manager in Monroe, WI is $63,987.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,600.00 and $85,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What cities near Monroe, WI are hiring for Support Manager jobs?

Cities near Monroe, WI with the most Support Manager job openings:

Support Manager jobs near you

Operations Support Team / General Manager 3 - Food

Sodexo

Beloit, WI • On-site

$64K - $83K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Sodexo rating

6.4

Company rating: 6.4 out of 10

Based on 1,146 frontline employees who took The Breakroom Quiz

345th of 492 rated business services

Job description

Sodexo has a General Manager available for a short-term engagement, anticipated to last up to six months, to provide operational leadership and continuity
About the job
Step into a high-impact leadership role where you'll oversee operations that keep environments clean, safe, and running smoothly. You'll be the driving force behind team performance, client satisfaction, and regulatory excellence all while aligning day-to-day practices with larger strategic goals.
Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.
Pay Range: $64600 - $83600
What's in it for you
  • Lead operations that directly impact the health, safety, and satisfaction of those in your care
  • Champion safety, compliance, and service quality through hands-on leadership and proactive planning
  • Collaborate with clients and team members to deliver customized solutions that exceed expectations
  • Gain autonomy to drive business outcomes through performance metrics, strategic planning, and budget management
  • Be the go-to leader on-site, overseeing staff development, vendor partnerships, and continuous improvement initiatives
  • Elevate your career with access to national training resources, leadership development, and a supportive company culture
  • Join a mission-driven organization where your impact is seen, felt, and valued every day

What you'll bring
  • Leadership experience managing environmental services or facilities operations in a client-facing setting
  • Understanding of regulatory compliance, quality assurance standards, and safety protocols
  • Skillset to lead, train, and inspire frontline teams while fostering a culture of accountability and inclusion
  • Excellent communication and collaboration skills to build trust with clients, vendors, and team members
  • Strategic mindset with the ability to analyze performance metrics, manage budgets, and drive operational improvements

Requirements
  • Education Requirement: Bachelor's degree or equivalent experience
  • Management Experience: 5 years
  • Related Experience: 5 years

What we offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
  • Medical, Dental, Vision Care and Wellness Programs
  • 401(k) Plan with Matching Contributions
  • Paid Time Off and Company Holidays
  • Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.
Who we are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

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