Support Manager Jobs in Monroe, WI (NOW HIRING)

Description

Department: Quality
Reports To: VP of Engineering
Status: Salaried Exempt

Baker Manufacturing is a leading manufacturer of water system products with a fully integrated operation that includes a gray iron foundry, machining, assembly, and distribution. As Quality Manager, you will play a critical leadership role in driving quality initiatives across multiple manufacturing processes while partnering closely with Engineering and Operations to support continuous improvement, customer satisfaction, and operational excellence.

We offer a competitive benefits package including:

• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• Company-Paid Short-Term
• Long-Term Disability Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Employee Assistance Program (EAP)
• Professional Development and Growth Opportunities

The Quality Manager is responsible for leading all quality functions at Baker Manufacturing's Evansville facility, including foundry, machining, assembly, and related manufacturing operations. This role oversees quality systems, ISO 9001 certification, supplier quality processes, corrective actions, calibration programs, and continuous improvement initiatives.

The ideal candidate is a hands-on leader with experience in manufacturing quality systems, casting and machining operations, and team development. This position works closely with Engineering, Operations, and Supply Chain teams to ensure products meet quality, reliability, and customer requirements while supporting efficient manufacturing processes.

• Lead all quality activities for the Evansville facility.
• Maintain ISO 9001 certification through internal audits and registrar audits.
• Manage the PPAP process, including PSW, ISIR, PFMEA, Control Plans, Process Flow Diagrams, and material certifications.
• Communicate PPAP status and results to key stakeholders.
• Champion and manage the Corrective and Preventive Action (CAPA) program.
• Lead investigations and corrective actions for internal and external quality issues.

• Perform GD&T reviews to support product evaluation and measurement strategy.
• Develop and maintain quality documentation, inspection forms, and reporting processes.
• Utilize SPC and other quality tools to monitor and improve performance.
• Facilitate problem-solving efforts using 5-Why, Fishbone, 8D, and similar methodologies.
• Support new product introductions and ensure successful transfer to manufacturing.

• Oversee the calibration program using GageTrak software.
• Support quality equipment maintenance, replacement planning, and budgeting.
• Utilize quality inspection technologies including CMMs, spectrometers, and other metrology equipment.

• Directly supervise Quality Department personnel.
• Establish performance expectations and provide coaching, training, and development.
• Ensure training records are maintained and submitted to Human Resources.
• Manage staffing schedules and employee time-off requests to support operational needs.

Required:

• Associate degree or equivalent work experience.
• Leadership experience within a manufacturing environment.

Preferred:

• Bachelor's degree in Engineering, Quality, Manufacturing, or related field.
• Three or more years of quality leadership experience.

• Experience in casting and machining manufacturing environments.
• Strong knowledge of ISO 9001:2015 standards and quality systems.
• Advanced understanding of GD&T and dimensional inspection methods.
• Proficiency with SPC and statistical quality techniques.
• Experience with root cause analysis and corrective action processes.
• Proficient in Microsoft Office Suite.

• Experience with GageTrak, Zeiss Calypso, Mitutoyo MCOSMOS, or PolyWorks.
• Knowledge of CMMs, X-Ray systems, and spectrometers.
• Six Sigma training or certification.

• Strong organizational and project management skills.
• Excellent communication and interpersonal abilities.
• Effective decision-making and problem-solving skills.
• Ability to collaborate across departments and influence positive change.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Regular walking throughout the facility.
• Frequent standing, reaching, talking, and hearing.
• Ability to lift and move up to 50 pounds occasionally.
• Ability to perform visual inspections requiring close vision, distance vision, depth perception, and focus adjustment.

This position operates in both office and manufacturing environments. Exposure to typical manufacturing conditions, including moderate noise levels, is expected.

To perform this position successfully, an individual must be able to perform the essential functions satisfactorily. Performance, competency, and training requirements will be evaluated during onboarding, periodic reviews, and annual performance evaluations in accordance with company policies.

Requirements