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Support Manager Jobs in Somerset, WI (NOW HIRING)

Brick & Bourbon

Core Support Manager

Stillwater, MN · On-site

Description: As a Core Support Manager it is imperative to be on the floor and proactive at all times. Having a presence vs being present is the most important element for successful shifts.

Lawler Foods

IT Technical Support Manager

Saint Paul, MN · On-site

$120 - $135/hr

TECHNICAL SUPPORT MANAGER Are you ready to elevate your career and be a part of creating the world's best desserts? Dessert Holdings partners with some of North America's most iconic chains to bring ...

Anywhere

Supervisor Regional Support

Arden Hills, MN · On-site

The Supervisor will manage the workflow of the team and ensure there is coverage in all offices. They will provide coaching to the Regional Support Specialists in their pod. In addition to Supervisor ...

CAIRE

Sales Support Coordinator MGC

Saint Paul, MN · On-site

$26 - $27.50/hr

Classification Non-Exempt Job Level Individual Contributor Reports to Sales Support Manager Summary/Objective Ensure the effective and efficient pre-sale support to sales consultants to achieve sales ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Somerset, WI

Support Manager information

See Somerset, WI salary details

$23.4K

$70.6K

$125.9K

How much do support manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for support manager in Somerset, WI is $70,624.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $94,700.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Somerset, WI are hiring for Support Manager jobs?

Cities near Somerset, WI with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Somerset, WI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,624 per year, or $34 per hour.

Core Support Manager

Brick & Bourbon

Stillwater, MN • On-site

Full-time

Re-posted 26 days ago

Job description

Description:
As a Core Support Manager it is imperative to be on the floor and proactive at all times. Having a presence vs being present is the most important element for successful shifts. Communication and coaching need to be done in real time and the CSM plays and instrumental role in development of staff, execution of food and drink, as well as making sure the guest's needs and wants are surpassed.

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