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Support Manager Jobs in Pewaukee, WI (NOW HIRING)

Inpro

Project Manager - SignScape

Muskego, WI · On-site

Reports directly to Sales Support Manager Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to ...

Zero Zone, Inc

Field Support Technician

North Prairie, WI · On-site +1

$100K - $115K/yr

Under the direction of the Field Support Manager, the Field Support Technician (FST) is an infield representative responsible for supporting large and small supermarket and industrial customers. The ...

New

ZERO ZONE INC

Field Support Technician

North Prairie, WI · On-site

$20.25 - $27.75/hr

Under the direction of the Field Support Manager, the Field Support Technician (FST) is an infield representative responsible for supporting large and small supermarket and industrial customers. The ...

New

Airgas

eBusiness Customer Support Specialist

Germantown, WI · On-site

$18.25 - $24.75/hr

Germantown, WI (LLC Support) - Management How will you CONTRIBUTE and GROW? At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Pewaukee, WI

Support Manager information

See Pewaukee, WI salary details

$22K

$66.4K

$118.4K

How much do support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for support manager in Pewaukee, WI is $66,442.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $89,000.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Support jobs in Pewaukee, WI?

The most popular types of Support jobs in Pewaukee, WI are:

What cities near Pewaukee, WI are hiring for Support Manager jobs?

Cities near Pewaukee, WI with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Pewaukee, WI as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $66,442 per year, or $31.9 per hour.

Commercial Operations Support Supervisor

Batteries Plus

Hartland, WI • On-site

Full-time

Re-posted 9 days ago

Batteries Plus rating

6.0

Company rating: 6.0 out of 10

Batteries Plus

Based on 88 frontline employees who took The Breakroom Quiz

6.7

Company rating compared to similar companies: 6.7 out of 10

Technology retailers average

Based on 5,004 frontline employees who took The Breakroom Quiz

The best things about working at Batteries Plus

  • 88%

    88% say their managers don’t change their shifts at short notice

    say their managers don’t change their shifts at short notice

  • 87%

    87% say they have respectful managers

    say they have respectful managers

  • 84%

    84% say their job doesn’t spill into unpaid time

    say their job doesn’t spill into unpaid time

Featured by Batteries Plus, based on 88 Breakroom Quiz responses from their frontline employees

Job description

Batteries Plus is looking for a Commercial Operations Support Supervisor to lead the day-to-day operations of our Commercial Sales Coordinator and National Accounts Coordinator teams. In this role, you'll oversee order management, reporting, and account implementation while supporting your team through coaching, training, and continuous process improvement. If you enjoy driving efficiency and helping others succeed, this is your opportunity to make a direct impact on our growing Commercial Sales organization.
What You'll Do
  • Oversee daily order management processes, ensuring accuracy, efficiency, and compliance with company standards.
  • Manage escalated customer issues and coordinate resolutions across internal teams.
  • Support account implementation and ongoing customer relationship management.
  • Develop and maintain standard operating procedures to drive consistency and service quality.
  • Partner with Accounting, Sales, and Product teams to ensure seamless operations and timely issue resolution.
  • Provide coaching, mentorship, and performance feedback to team members.
  • Lead onboarding and training efforts to support team growth and development.

What We're Looking For
  • Associate's degree in Business or a related field is required.
  • 4+ years of experience in sales operations, order management, or customer service. Experience within a commercial or B2B environment is a plus.
  • 2+ years of supervisory or team lead experience.
  • Strong problem-solving and troubleshooting skills.
  • Proficient in Microsoft Office, Google Suite, or similar software platforms.
  • Highly organized with strong attention to detail and a commitment to accuracy.
  • Ability to manage multiple priorities and meet deadlines with a sense of urgency.
  • Strong data entry skills and comfort working with alpha-numeric systems.

Why Batteries Plus
Join a company that powers people's lives every day. Be part of a collaborative, fast-paced, and energizing team environment with competitive pay, comprehensive benefits, and opportunities for growth.
Apply Today
Bring your leadership and customer service expertise to Batteries Plus, and help us keep the current flowing-one order, one solution, and one satisfied customer at a time.
EEOC Statement
Batteries Plus is an Equal Opportunity Employer. Applicants and associates are free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, pregnancy accommodations, reprisal, other non-merit-based factors, and any other protections afforded under state or local laws.

Working at Batteries Plus

Perks for frontline workers

From Batteries Plus, via Breakroom

  • Full-benefits package including medical and dental insurance options

  • Tuition reimbursement program

  • Competitive employee discounts

  • Paid Time Off Available

  • 401k available

About Batteries Plus, in their own words

From Batteries Plus

At Batteries Plus, we bring Power to Your Life for what moves you forward today and tomorrow. It’s not a 9-5. It’s who we are. And we didn’t become experts overnight, but after 30 years with over 700 locations, we’re now the authority, and your trusted go-to power source for whatever moves you.

What Batteries Plus employees say

Pay

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Hours and flexibility

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