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Support Manager Jobs in Milwaukee, WI (NOW HIRING)

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Support Manager information

See Milwaukee, WI salary details

$22.2K

$66.9K

$119.2K

How much do support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for support manager in Milwaukee, WI is $66,897.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $89,700.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Milwaukee, WI?

The most popular types of Support jobs in Milwaukee, WI are:

What job categories do people searching Support Manager jobs in Milwaukee, WI look for?

The top searched job categories for Support Manager jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Support Manager jobs?

Cities near Milwaukee, WI with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $66,897 per year, or $32.2 per hour.

Hiring Support for ICA Team

Lutheran Social Services of WI & Upper MI

Greendale, WI • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Lutheran Social Services of Wisconsin and Upper Michigan rating

6.8

Company rating: 6.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Join Our Team as an ICA Team Manager!

Location: SE WI / Hybrid
Organization: Connections – An IRIS Consultant Agency by Lutheran Social Services of WI & Upper MI

Choose to be part of a team grounded in the virtues of being:
Humble
Hungry
People Smart

At LSS-Connections, we're a non-profit organization that values inclusivity, diversity, transparency, respect for ideas, ownership, and accountability—all while working toward a shared vision.

As an ICA Team Manager, you'll empower clients to live the promise of self-determination and lead a team of professionals dedicated to making a difference.

What You'll Do
  • Lead and mentor ICA Teams to deliver exceptional service.
  • Ensure compliance with state ICA contract requirements.
  • Build community connections and foster cultural competence.
  • Oversee hiring, training, and development of team members.
  • Manage budgets and maintain fiscal integrity.
  • Support outreach strategies and ICA service enhancements.
Perks & Benefits
  • Flexible Schedule
  • Robust Benefits Package:
    • Medical/Dental/Vision
    • 403B Retirement Plan
    • Life Insurance & Disability Coverage
    • Mileage Reimbursement
  • Paid Time Off: Vacation, Sick, Personal, and 10 Paid Holidays
  • Employee Assistance Program
  • Technology Provided: Laptop, Cell Phone, Printer, Office Supplies
Qualifications
  • Bachelor's Degree in social work, psychology, human services, or related field (Master's preferred).
  • 3+ years experience working with similar populations; supervisory experience strongly preferred.
  • Valid Driver's License and satisfactory driving record.
  • Ability to pass a Caregiver Background Check.
  • Strong communication and leadership skills.
  • Proficiency with Microsoft Suite and ability to learn internal systems.
Physical Demands & Work Environment
  • Regularly required to talk or hear; frequently stand, walk, and sit.
  • Occasionally lift/move up to 10 pounds.
  • Vision requirements: close, distance, color, peripheral, depth perception, and focus adjustment.
  • Keyboarding required for this position.
  • Work occurs in community environments (home, office, community settings) and may involve outdoor conditions during travel.
  • Possible exposure to chemical fumes, smoke, dust, mildew, and pets in client homes.
  • Noise level is usually moderate.
Travel
  • Ability to travel on day trips up to 50%; occasional overnight travel may be required.
Ready to Make an Impact?

If you're a caring person with a passion for serving others, we want you on our team!

Apply Today and Help Us Empower Lives!

LSS is an Equal Opportunity Employer (EOE).

What Lutheran Social Services of Wisconsin and Upper Michigan employees say

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