ZipRecruiter

Log In

1

Support Manager Jobs in Madison, WI (NOW HIRING)

St Coletta of Wisconsin

Direct Support Aide

Jefferson, WI · On-site

$14 - $17.25/hr

Such skills may include: cooking, money management, household shopping, laundry, personal hygiene, etc.; supports the client in maintaining their home and accessing activities in the community ...

St Coletta of Wisconsin

Direct Support Aide

Jefferson, WI · On-site

$14 - $17.25/hr

Such skills may include: cooking, money management, household shopping, laundry, personal hygiene, etc.; supports the client in maintaining their home and accessing activities in the community ...

St Coletta of Wisconsin

Direct Support Aide

Jefferson, WI · On-site

$14 - $17.25/hr

Such skills may include: cooking, money management, household shopping, laundry, personal hygiene, etc.; supports the client in maintaining their home and accessing activities in the community ...

St Coletta of Wisconsin

Direct Support Aide

Jefferson, WI · On-site

$14 - $17.25/hr

Such skills may include: cooking, money management, household shopping, laundry, personal hygiene, etc.; supports the client in maintaining their home and accessing activities in the community ...

Aston Carter

Customer Support Coordinator

Madison, WI · On-site

$22 - $24/hr

Enter and manage order and sales information accurately across multiple systems * Respond to ... Support building installers by answering questions regarding parts, drawings, and job site needs

St Coletta of Wisconsin

Direct Support Aide

Jefferson, WI

$14 - $17.25/hr

Such skills may include: cooking, money management, household shopping, laundry, personal hygiene, etc.; supports the client in maintaining their home and accessing activities in the community ...

Dave & Buster's, Inc.

Games Support Tech

Madison, WI · On-site

$37K - $47K/yr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... Provides timely and accurate service while managing wait times and communicating information as ...

Dave & Buster's

Games Support Tech

Madison, WI · On-site

$37K - $47K/yr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... Provides timely and accurate service while managing wait times and communicating information as ...

previous page

Showing results 41-60

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Madison, WI

Support Manager information

See Madison, WI salary details

$22.7K

$68.4K

$121.9K

How much do support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for support manager in Madison, WI is $68,427.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,300.00 and $91,700.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Madison, WI?

The most popular types of Support jobs in Madison, WI are:

What job categories do people searching Support Manager jobs in Madison, WI look for?

The top searched job categories for Support Manager jobs in Madison, WI are:

What cities near Madison, WI are hiring for Support Manager jobs?

Cities near Madison, WI with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $68,427 per year, or $32.9 per hour.

Technical Support Specialist

Sprocket Security

Madison, WI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Key responsibilities

  • Own frontline customer support end to end, resolving issues quickly or routing them to the right team.

  • Keep the support queue healthy with fast response, strong resolution, and clear escalation.

  • Coordinate a smooth onboarding process and own a clean, reliable offboarding process.

Job description

Location: Madison, WI

Company Mission - Our mission is to help secure as many companies as possible, by using the best way of doing so, penetration testing. Sprocket Security prioritizes offensive security for enterprises, empowering them to build robust defense strategies based on individual business risk.

How - At Sprocket Security, we've built an expert-driven Continuous Penetration Testing platform that blends cutting-edge automated and manual testing methods.

Your Mission - As Technical Support Specialist, you are the operational backbone of the customer experience. You own customer support end to end and keep the day to day of each account running smoothly so customers get value quickly and easily. You are the reliable, responsive contact customers count on, and a systems-minded teammate who helps our support operation scale. This role also comes with a rare opportunity: to stand up our modern, AI-driven support and engagement workflows from the ground up. It is a great fit for someone who loves tools and process, stays calm under volume, and takes pride in a support experience that feels effortless.

Responsibilities:
  • Customer technical support: Own frontline customer support end to end, resolving issues quickly or routing them to the right team.
  • Support queue: Keep the support queue healthy with fast response, strong resolution, and clear escalation.
  • Onboarding: Coordinate a smooth onboarding so customers get up and running quickly.
  • Scope accuracy: Help keep each engagement's scope accurate, coordinating with the Service Delivery team as needed.
  • Support systems and automation: Stand up and continuously improve our support and engagement workflows, including AI-driven automation, as we grow.
  • Offboarding: Own a clean, reliable offboarding process from start to finish.
Requirements:

Required:

  • 2+ years in customer / technical support, onboarding or implementation coordination, or a comparable customer operations role at a technical SaaS or security company.
  • Track record owning a support queue and hitting response and resolution targets while staying calm under volume.
  • Experience standing up support and engagement tooling and excited to build AI-driven support workflows here from the ground up.
  • Highly organized and systems-minded with a love of tools, automation, and process improvement.
  • Comfortable with core security and networking concepts or a fast learner eager to build that fluency in an offensive-security environment.
  • Excellent written communication and a customer-first, problem-solving mindset.
  • Strong collaborator who keeps customers and cross-team work moving forward.

Preferred:

  • Experience introducing automation or AI tools such as Claude to scale support and reduce manual work.
  • Familiarity with scoping, estimation, or order-management
  • Exposure to customer success or in-product engagement
  • Functional understanding of core Information/Cybersecurity concepts such as:
    • Confidentiality, integrity, availability, and privacy.
    • Basic risk management principles.
    • Awareness of industry regulations and frameworks such as PCI-DSS, HIPAA, HITRUST, OWASP, Critical Security Controls, and NIST CSF.
  • Basic Network+ level knowledge such as:
    • DNS, domain names, host names and subdomains, IP blocks (CIDR notation), RFC 1918 address spaces, and TCP ports/services.

Benefits:

  • Unlimited PTO for healthy work/life balance.
  • Company contribution to 401k (immediate eligibility, no one should have to wait to start saving).
  • 75% company contribution for health insurance for employees and 50% for dependents.
  • 100% company contribution for dental and vision.
  • Flexible working hours.
  • Support for your career development with paid training, conferences, certifications, etc.

Location - Madison, WI

Ready to Trailblaze the Cybersecurity Frontier? If you're passionate about cybersecurity and eager to make an impact in the industry, we want you on our team. Apply now at Sprocket Security and join the revolution of safeguarding businesses from cyber threats!

Apply