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Support Manager Jobs in Madison, WI (NOW HIRING)

Sage Haus

House Manager with Meal Prep Support

Verona, WI · On-site

$30 - $35/hr

House Manager with Meal Prep Support Location: Verona, Wisconsin 53593 Employment Type: Part-time, 20 hours per week Compensation: $30-35 per hour Start Date: Mid-August preferred for onboarding ...

VIVA USA INC

Desktop Support Specialist

WI · On-site +1

Collaborate with a team of 10 technicians and 1 project manager on a daily basis. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or ...

New

UW Credit Union

Support Engineer II

Madison, WI · On-site

$87K - $108K/yr

A Support Engineer is a software professional who enjoys solving unique and challenging problems in ... Manage core financial platform and operating system. * Design and configure integration ...

UW Credit Union

Support Engineer II

Madison, WI

A Support Engineer is a software professional who enjoys solving unique and challenging problems in ... Manage core financial platform and operating system. * Design and configure integration ...

UW Credit Union

Support Engineer II

Madison, WI · On-site

$87K/mo

A Support Engineer is a software professional who enjoys solving unique and challenging problems in ... Manage core financial platform and operating system. * Design and configure integration ...

Auxiant

Desktop Support Specialist

Madison, WI · On-site

Ticket & Queue Management: Own the lifecycle of break/fix tickets, equipment moves, and recurring ... an IT desktop support or helpdesk role in a professional environment with multiple users. * An ...

Auxiant

Desktop Support Specialist

Madison, WI · On-site

Ticket & Queue Management: Own the lifecycle of break/fix tickets, equipment moves, and recurring ... an IT desktop support or helpdesk role in a professional environment with multiple users. * An ...

OAK PARK NURSING AND REHAB

HR Manager

Madison, WI · On-site

Help support Managers with employee relations Requirements HR Manager Qualifications: * Must have patience, tact, a cheerful disposition and enthusiasm, as well as the willingness to handle ...

Sprocket Security

Customer Support Specialist

Madison, WI · On-site +1

$18.25 - $24.50/hr

Basic risk management principles. * Awareness of industry regulations and frameworks such as PCI ... Support for your career development with paid training, conferences, certifications, etc. Location ...

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Showing results 41-60

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Madison, WI

Support Manager information

See Madison, WI salary details

$22.7K

$68.4K

$121.9K

How much do support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for support manager in Madison, WI is $68,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,300.00 and $91,700.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Support jobs in Madison, WI?

The most popular types of Support jobs in Madison, WI are:

What cities near Madison, WI are hiring for Support Manager jobs?

Cities near Madison, WI with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $68,417 per year, or $32.9 per hour.

Membership Support Specialist

Mr. Splash Car Wash

Stoughton, WI

$18/hr

Full-time

Re-posted 23 days ago

Job description


Mr. Splash Car Wash is looking for a Highly Skilled Membership Support Specialist!


As the face of the company, the Membership Support Specialist plays a crucial role in ensuring smooth day-to-day operations as well as delivering an exceptional experience for our customers. This position is vital to the success of our stores by providing outstanding service, promoting Unlimited Wash Plans, and maintaining a clean and efficient site.


Key Responsibilities:  

  • Operate car wash tunnel equipment effectively and efficiently.
  • Always provide excellent customer service.
  • Maintain site cleanliness and safety.
  • Work collaboratively with the team in a Fast-Paced, Fun Environment.
  • Duties also include but not limited to, cleaning tunnel windows, pressure washing the tunnel floor and walls, cleaning the pit, sweeping parking lots, emptying trash and vacuum traps. Stock vending supplies.     
  • Completing other duties directed by management.

Work Conditions:

  • Membership Support Specialists need to be physically fit and are expected to work in all types of weather. Work shifts are typically 4-8 hours long and may include evenings and weekends. Staff may be required to wear their own clothes (excluding what is required by Mr. Splash Car Wash) that are appropriate for the working conditions.

Qualifications:

  • Previous experience in customer service preferred but not essential.    
  • Vehicle cleaning or maintenance is preferred but not required.     
  • Entry-level car washers are normally trained on the job by more experienced workers.
Work schedule
  • 8 hour shift
  • Weekend availability
  • Holidays
Supplemental pay
  • Commission pay
Benefits
  • Flexible schedule
  • Referral program
  • Employee discount

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