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Support Manager Jobs in Madison, WI (NOW HIRING)

Leadpoint Business Services

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Production Supervisor, Madison, WI

Madison, WI · On-site

$60K - $70K/yr

This Onsite Service and Support Manager position will be assigned to our Madison, WI location. This Management position implements workforce management programs and have overall accountability for ...

Esker

Support Analyst

Middleton, WI · On-site +1

$53K - $68K/yr

Join Esker as a Support Analyst Esker is a global leader in AI-powered business solutions for the ... Should be able to effectively manage their daily and weekly tasks, and task switch as needed.

Bakertilly

Technical Support Sr Manager

Madison, WI · On-site

$114K - $157K/yr

State-machine driven applications for business process management * "Rules Engine" development for measuring and reporting compliance against legislation/regulations * Machine learning models for ...

Beacon Technologies

Desktop Support

Madison, WI · On-site

$33 - $39/hr

Incident and Service Request Management (5 years or more REQUIRED). * Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred). * Strong written and ...

New

Home Depot

Store Support

Madison, WI

$15 - $19/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Janesville, WI · On-site

$14.75 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Janesville, WI · On-site

$14.75 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Madison, WI · On-site

$15 - $19/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Madison, WI · On-site

$15 - $19/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Madison, WI · On-site

$15 - $19/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

TEKsystems

Technical Support

Madison, WI

$20/hr

Receive and manage inbound calls from field technicians requesting assistance, reporting service ... Support field technicians in resolving a wide variety of issues encountered at customer retail and ...

TEKsystems

Technical Support

Madison, WI

$20/hr

Receive and manage inbound calls from field technicians requesting assistance, reporting service ... Support field technicians in resolving a wide variety of issues encountered at customer retail and ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Madison, WI

Support Manager information

See Madison, WI salary details

$22.7K

$68.4K

$121.9K

How much do support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for support manager in Madison, WI is $68,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,300.00 and $91,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are the most commonly searched types of Support jobs in Madison, WI?

The most popular types of Support jobs in Madison, WI are:

What cities near Madison, WI are hiring for Support Manager jobs?

Cities near Madison, WI with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $68,417 per year, or $32.9 per hour.

Customer Technical Support Supervisor

Johnson Health Tech Companies

Cottage Grove, WI • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 3 days ago

New

Johnson Health Tech rating

8.1

Company rating: 8.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

155th of 490 rated machine equipment manufacturers

Job description

Job Type
Full-time
Description
Who We Are
Johnson Health Tech is one of the world's largest and fastest-growing fitness equipment manufacturers, delivering innovative solutions that help people live healthier lives. Through our award-winning portfolio of commercial and residential brands, we serve customers in more than 60 countries worldwide.
Mission Statement: To delight and excite our customers through truly innovative products, unsurpassed quality, and best-in-class customer experience provided by a world-class organization.
Position Overview
We're looking for a customer-focused leader who is passionate about coaching people, improving processes, and delivering outstanding technical support experiences. As our Customer Technical Support Supervisor, you'll lead a team of technical support professionals serving primarily residential customers, helping them resolve issues, build confidence in our products, and create exceptional customer experiences.
This is an opportunity to make a meaningful impact by developing talent, driving performance, and influencing the future of our Customer Technical Support organization.
What you'll be doing:
As the leader of a high-performing support team, you'll:
  • Coach, mentor, and develop Customer Technical Support representatives to achieve individual and team success
  • Foster a culture of accountability, engagement, and continuous improvement
  • Support recruiting, hiring, onboarding, and employee development efforts
  • Partner with team members to create meaningful career growth opportunities
  • Monitor team performance, quality, productivity, and customer experience metrics
  • Handle escalated customer concerns and support resolution efforts
  • Lead regular team meetings, one-on-ones, and coaching conversations
  • Collaborate with training, quality, engineering, sales, and operations teams to improve processes and customer outcomes
  • Help identify trends, drive operational improvements, and contribute to long-term department strategy
  • Ensure service levels and KPIs are achieved while balancing workload and staffing needs
  • Champion initiatives that strengthen team culture, employee engagement, and overall performance

What Success looks like:
In this role, you'll be successful when you:
  • Build a motivated, high-performing team that consistently delivers excellent customer experiences
  • Develop employees and help them grow within the organization
  • Use data and insights to improve performance and drive results
  • Lead with empathy, accountability, and a continuous improvement mindset
  • Create strong partnerships across departments to solve problems and improve processes

Requirements
Required Qualifications
  • Bachelor's degree or equivalent combination of education and experience
  • 2+ years of customer technical support experience in a call center or support center environment
  • Proven experience leading, coaching, and developing employees
  • Strong communication, organizational, and problem-solving skills
  • Proficiency in Microsoft Office applications, including Excel and Word

Preferred Qualifications
  • Experience with CRM platforms, SAP, and workforce management systems
  • Previous Johnson Fitness Customer Technical Support experience
  • Experience building quality programs, training initiatives, or performance improvement plans

What Makes You a Great Fit
  • You thrive in a fast-paced environment and enjoy balancing people leadership with operational excellence. You're energized by coaching others, solving challenges, and finding ways to improve both the customer and employee experience.

You'd likely describe yourself as:
  • A strong communicator who can connect with a variety of audiences
  • A collaborative leader who builds trust and accountability
  • A problem solver who is comfortable making decisions and driving results
  • Detail-oriented, organized, and highly responsive
  • Positive, resilient, and adaptable when priorities shift
  • Passionate about developing people and strengthening team culture
  • Motivated by continuous learning and improvement

Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
• Health & Dental Insurance
• Company paid Life Insurance
• 401(k)
• Paid Time Off benefits
• Product discounts
• Wellness programs
Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.

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