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Support Engineer Jobs in Vermont (NOW HIRING)

Data Innovations

Support Engineer 1

Colchester, VT

$40K - $56K/yr

The Data Innovations Support Engineer 1 provides high quality, world class technical support to Data Innovations' customers and Business Partners on our software products, services and general ...

Mascoma Bank

IT Support Engineer I

White River Junction, VT · On-site

$24.04 - $26.44/hr

This role is responsible for responding to support requests via phone, email, chat, or ticketing system, resolving common technical problems, documenting incidents, and escalating issues to higher ...

Infosys

End User Support Onsite Engineer

Burlington, VT · On-site

$64K - $83K/yr

Required Skill and Experience • Experience in EUC H&F Support (End User Compute - Deskside ... and Engineering Teams. Additional Required Qualifications • Bachelor's degree or foreign ...

LMS

Systems Engineer

Fairfax, VT · On-site

This position directly supports engineers in completing project requirements through design, development, testing, qualification, and production phases. The Systems Engineer provides technical ...

Stantec

Project Engineer

South Burlington, VT · On-site

The candidate may be working independently on smaller projects or providing support to a team of ... Prepare engineering documents and contract documents by developing construction specifications ...

Trioptus

DataOps Engineer

Montpelier, VT · On-site

Standard business hours Job Overview We are seeking an experienced DataOps Engineer to support a large‑scale healthcare data modernization initiative. This role focuses on building and ...

Hayward Tyler

Design Engineer

Colchester, VT

Department Focus The Design Engineering function supports business needs and continuous improvement efforts through appropriate technical product and engineering fundamentals development in employees ...

Autumn Harp Inc.

Controls Engineer

Essex Junction, VT · On-site

$84K - $109K/yr

The Controls Engineer reports to our Manager, Engineering and is critical to the Maintenance and Engineering team by providing daily support on the existing control systems and assisting in complex ...

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Support Engineer information

See Vermont salary details

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How much do support engineer jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for support engineer in Vermont is $42.39, according to ZipRecruiter salary data. Most workers in this role earn between $31.44 and $49.57 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.

What degree do I need to be a support engineer?

Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
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The top searched job categories for Support Engineer jobs in Vermont are:

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For Support Engineer jobs in VT, the most frequently searched job titles are:

Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Vermont as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $88,176 per year, or $42.4 per hour.

Support Engineer 1

Colchester, VT

Data Innovations
Health Care and Social Assistance • 201 - 500 employees
Learn more about Data Innovationsexternal

$40K - $56K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

The Data Innovations Support Engineer 1 provides high quality, world class technical support to Data Innovations’ customers and Business Partners on our software products, services and general instrument interfacing. The Support Engineer 1 is expected to handle entry level customer calls and cases, escalating complex issues to senior staff or Management.

Responsibilities:

  • Develop working knowledge on Data Innovations’ products and how to troubleshoot the different areas of the products
  • Provide outstanding customer support to Data Innovations’ customers on our software products.
  • Promptly respond to customer requests for support and provide timely resolutions to issues raised.
  • Demonstrate excellent customer service skills while interacting with customers and partners.
  • Assist in developing and maintaining internal work instructions and other internal documentation.
  • Manage multiple customer issues simultaneously.
  • Drive excellence through quality closures of cases.
  • Thoroughly document customer interactions, efforts and resolutions for future use and review.
  • Efficiently escalate issues following department process for rapid resolution.
  • Provide input on ways to continuously improve the customer experience and department processes
  • Participate in rotating shifts to provide after-hours emergency support.
  • Professionally answer incoming calls and route them to appropriate resource(s).
  • Troubleshoot customer escalations regarding product issues and log the incident in to the tracking system.

Requirements

Knowledge, Skills, and Abilities:

  • Excellent customer service skills
  • Ability to communicate and understand technical language
  • Strong interpersonal and communications skills
  • Problem solving capability
  • Collaborative team player
  • Ability to prioritize, manage time effectively and multitask
  • Must comply with and pass initial background check and drug screening, as well as subsequent background checks, drug screenings and vaccine requirements as required by customer contracts
  • Must comply with company vaccination policy
  • Ability to follow DI’s policies and procedures

Physical Requirements/Working Conditions:

While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • LIS (laboratory information system) software exposure

 

Education and/or Experience

Bachelor’s degree or a combination of education and experience where comparable knowledge and skills can be obtained.

Supervision Level

This person reports to a Customer Service Manager.

Compensation and Benefits 
  • Salary Range: $40,000 - $56,600 (Compensation will vary based on skills and experience) 
  • Bonus Eligibility: Full-time, non-sales employees are eligible for DI’s annual bonus plan based on company and individual performance.
  • Benefits: DI offers a competitive benefits package including medical, dental, vision, basic life insurance, paid holidays, paid time off, and a 401(k) matching plan.  

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