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Remote Desktop Support Engineer Jobs in Vermont (NOW HIRING)

ABB

Protection and Control Engineer

Burlington, VT · Remote

While this is a full remote position, there is preference for candidates located in the Northern California area. Main Accountabilities: * Lead and support engineering design activities for new and ...

ABB

Senior Project Engineer

Burlington, VT · Remote

$97K - $127K/yr

The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...

ABB

Commercial Proposal Engineer

Burlington, VT · Remote

Sales Support Manager __ Your role and responsibilities In this role, you will focus on the ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

Generac

Senior Controls Engineer

Bradford, VT · On-site +1

$115K - $155K/yr

This position plays a critical role in supporting a growing portfolio of microgrid projects ... Lead onsite and remote startup and commissioning activities, including development and execution of ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Vermont

Remote Desktop Support Engineer information

See Vermont salary details

$10

$28

$48

How much do remote desktop support engineer jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote desktop support engineer in Vermont is $28.70, according to ZipRecruiter salary data. Most workers in this role earn between $21.97 and $32.69 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a Remote Desktop Support Engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
What job categories do people searching Remote Desktop Support Engineer jobs in Vermont look for? The top searched job categories for Remote Desktop Support Engineer jobs in Vermont are:
Remote Desktop Support Engineer jobs near you
EUC Onsite Support Engineers

EUC Onsite Support Engineers

Wise Skulls

Burlington, VT • On-site, Remote

Contractor

Posted 12 days ago

Job description

Title: EUC Onsite Support Engineers
Location: Austin & Plano(TX), Burlington (VT) (100% onsite)
Duration: 6 months (possibility of an extension)
Implementation Partner: Infosys
End Client: To be disclosed
JD
  • 3-4 years of experience in EUC H&F Support. (End User Compute - Deskside Support)
  • Responsible for managing all IT requirements at the client's office while serving as the primary representative of the Infosys support team. Also provides H&F support for other technical towers, including Network and Data Center.
  • Support and troubleshooting of Windows 10 & 11 Operating system, Microsoft O365 applications.
  • Good customer handling skill and prior experience in Concierge (VIP Users) support
  • Install, troubleshoot and repair desktop/laptop issues (both hardware/software)
  • Basic troubleshooting of Conference devices/Projectors/Meeting room facilitation.
  • SCCM client end installation & troubleshooting knowledge
  • Basic knowledge of Networking and Active Directory
  • Must have right attitude and customer centric approach.
  • Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW)
  • 100% onsite - Working from our client office

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