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Onsite IT EngineerPosition Summary

Location: Tulsa, OK
Schedule: Full-time onsite at the client office
Salary: $60,000 - $75,000 / year

Onsite IT Engineer - Deliver Exceptional Technology Support to Healthcare

Are you passionate about technology and ready to make a meaningful impact in the healthcare sector?

Join Dedicated IT as an Onsite IT Engineer, where you'll work directly within a client environment to support users, resolve technical challenges, and help ensure day-to-day business operations run smoothly.

In this role, you'll have access to modern tools, enterprise-class technology, and experienced technical resources to help you deliver an exceptional support experience. You'll provide hands-on assistance to users, troubleshoot a wide variety of technical issues, and serve as a trusted onsite technology resource for the client.

Our Onsite IT Engineers are customer-focused problem-solvers who take ownership of issues from first contact through resolution or clean escalation. As the onsite face of Dedicated IT, you'll build strong relationships with users, provide professional support to client leadership, and ensure the client feels supported throughout every interaction.

This is an excellent opportunity for an experienced MSP technician who enjoys working closely with users, solving problems directly, and becoming deeply familiar with a client's technology environment.

We Are Looking for Candidates Who Embody Our Core Values

• Collaborate: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.
• Own: Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results. When you think sending an email is enough, pick up the phone and CALL.
• Dedicated: Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day.
• Empathize: See things from different angles and place yourself in others' shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.

Functions of the Onsite IT Engineer

• Provide prompt and effective onsite support for end-user issues, ensuring timely resolution and progress within established service-level agreement requirements.
• Work directly with client users to troubleshoot technology issues and maintain a positive, professional support experience.
• Collaborate closely with the client, Service Delivery Manager, Team Lead, and Dedicated IT teammates to deliver high-quality service.
• Take ownership of support requests ranging from routine end-user issues to more complex technical problems.
• Maintain detailed ticket notes, accurately track time, and update technical documentation.
• Manage support requests received via calls, chat, email, and direct onsite interactions while keeping users informed throughout the process.
• Escalate complex issues to senior technical resources with clear documentation of the issue, business impact, troubleshooting completed, failed attempts, and recommended next steps.
• Quickly identify and communicate potential major incidents to the Team Lead and appropriate service leadership.
• Troubleshoot unfamiliar issues and develop practical workarounds when standard procedures do not apply.
• Assist with software installations, device deployments, technology upgrades, and client-specific infrastructure support.
• Coordinate with third-party vendors while retaining ownership of the client experience and support communication.
• Act as a trusted onsite technology resource and Subject Matter Expert for the assigned client environment.
• Provide hands-on support to executive and senior leadership, responding to technology needs with professionalism, urgency, and discretion.
• Train end users on supported hardware, software, and standard IT processes to build confidence and drive technology adoption.
• Mentor junior technicians, share technical knowledge, and contribute to a culture of continuous learning.
• Collaborate with the fractional CIO and other Dedicated IT teammates on client initiatives, technical improvements, and technology projects.

Technical ResponsibilitiesEnterprise Desktop and Device Support

Provide comprehensive support for workstation hardware, Windows and macOS devices, mobile devices, printers, scanners, monitors, docking stations, and other peripherals. Ensure users can operate effectively and experience minimal disruption.

Microsoft 365 Administration and Troubleshooting

Manage and troubleshoot Microsoft 365 services, including user access, licensing, Outlook, SharePoint, OneDrive, and other collaboration tools.

Support Ticket Ownership

Resolve and document support tickets efficiently using ConnectWise. Handle requests via calls, chat, email, and direct onsite interactions while maintaining a customer-focused, ownership-driven approach.

Network and Connectivity Support

Troubleshoot common network and connectivity issues involving DNS, DHCP, Wi-Fi, VPNs, and internet access. Assist with firewall-related troubleshooting and configuration within the appropriate technical and escalation boundaries.

Windows and Virtual Server Support

Support Windows environments and virtual server infrastructure. Perform appropriate tasks involving file permissions, Active Directory administration, hosted resources, and user access while escalating higher-risk server or infrastructure issues when required.

Healthcare Application and Vendor Coordination

Serve as a liaison for EMR, EHR, and other healthcare application support. Coordinate effectively with software vendors while retaining ownership of client communication and ensuring critical issues are addressed promptly.

End-User Training and Technology Guidance

Guide users through common IT tasks and best practices for technology. Help employees become more confident and productive when using supported systems, applications, and equipment.

Team Collaboration and Mentorship

Work closely with Dedicated IT teammates and share knowledge with junior technicians. Contribute to documentation, troubleshooting discussions, and the continued development of the service team.

Executive IT Support

Provide responsive, professional support to executive and senior leadership. Prioritize business continuity, clear communication, discretion, and an excellent user experience.

Onsite Client Support

Maintain a consistent, visible presence within the client's Tulsa office. Build trusted relationships with users, develop a strong understanding of the client's technology environment, and represent Dedicated IT's commitment to responsive, white-glove service.

Education and Experience Qualifications

• Minimum Education: High school diploma or GED required.
• Technical Experience: 2-3 years of experience in a helpdesk, service desk, desktop support, or similarly advanced technical support role is required.
• MSP Experience: Previous experience working in a Managed Service Provider environment is required.
• Healthcare IT Experience: Previous healthcare IT experience is preferred, including familiarity with medical clients, EMR/EHR systems, and HIPAA-sensitive environments.
• Technical Tools: Experience using ConnectWise is preferred. Familiarity with troubleshooting medical software, clinical applications, or connected equipment is a plus.
• Client-Facing Experience: Must be comfortable providing daily onsite support and communicating professionally with end users, managers, executives, vendors, and technical teammates.

Perks and Benefits

• Comprehensive Health Benefits: Medical, dental, and vision coverage to support you and your family.
• 401(k) with Company Match: Build toward your future with a competitive retirement savings plan.
• Paid Time Off: Eight paid company holidays, three weeks of paid time off, and an additional week of sick leave.
• Professional Growth: Ongoing learning and development opportunities, exposure to varied technical environments, mentorship, and opportunities to participate in client initiatives.
• People-Focused Culture: Join a supportive, collaborative team that values professional development, accountability, and work-life balance.

This position periodically requires onsite technical work involving physical activity, including bending, kneeling, and crouching, as well as lifting, carrying, pushing, and pulling technology equipment weighing 60 pounds or more. Additional requirements may include safely climbing ladders, working at elevated heights, and standing or walking for extended periods within the client environment. These requirements represent the essential physical functions of the position and may be performed with or without reasonable accommodation.