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Support Developer Jobs in New York (NOW HIRING)

Unframe

Support Engineer (Remote)

New York, NY · Remote

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

Unframe

Support Engineer (Remote)

New York, NY · Remote

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

Unframe

Support Engineer (Remote)

New York, NY · On-site +1

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

Medidata Solutions

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or ...

3ds

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or ...

Schonfeld

Platform Support Engineer

New York, NY · On-site

$110K - $120K/yr

The Role We are seeking a motivated Support Engineer to join our high-energy Trade & Platform Support team at Schonfeld. In this role, you will drive global Incident Management; coordinating ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

Collaborate with cross-functional groups - backend, frontend, DevOps, design, product, and the go ... Supporting a cloud service in production. * Experience working with Snowflake, Redshift, or ...

MDMS Recruiting

End User Support Engineer

Manhattan, NY · On-site

End User Support Engineer Contract to hire role onsite (5 days a week) in NYC. Must have experience supporting a trade floor. Introduction: We are seeking a highly skilled and technically adept End ...

Cognition

AI Support Engineer

New York, NY · On-site

... developer tooling, CI/CD systems, APIs, containers, and cloud platforms. You will reproduce bugs ... Support release testing and quality efforts across the range of environments, languages, IDEs, and ...

Cognition

AI Support Engineer

New York, NY · On-site

As an AI Support Engineer, you will be responsible for resolving complex technical issues for ... Passion for AI, developer tools, and the future of software engineering. Nice to Have * Experience ...

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Support Developer information

See New York salary details

$42

$73

$89

How much do support developer jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for support developer in New York is $73.64, according to ZipRecruiter salary data. Most workers in this role earn between $49.95 and $87.60 per hour, depending on experience, location, and employer.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What does a support developer support engineer do?

A support developer or support engineer assists users by diagnosing and resolving technical issues related to software or hardware products. They often troubleshoot problems, provide solutions, and may collaborate with development teams to improve product functionality, using tools like ticketing systems and technical documentation.

What are popular job titles related to Support Developer jobs in New York?

For Support Developer jobs in New York, the most frequently searched job titles are:

What job categories do people searching Support Developer jobs in New York look for?

The top searched job categories for Support Developer jobs in New York are:

What cities in New York are hiring for Support Developer jobs?

Cities in New York with the most Support Developer job openings:

Support Developer jobs near you
Infographic showing various Support Developer job openings in New York as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $153,164 per year, or $73.6 per hour.

Digital Media Support Engineer

Yoh, A Day & Zimmermann Company

New York, NY

$50 - $60/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 16 days ago

Job description

Digital Media Support Engineer Yoh has an exciting opportunity for a Digital Media Support Engineer to join our global media and entertainment client. This role will support the technology and infrastructure used across editing, streaming, graphics, broadcast production, video-on-demand, and digital content distribution environments.
The Digital Media Support Engineer will build, maintain, troubleshoot, and enhance systems that support daily broadcasts, live digital streams, post-production workflows, and content delivery to distribution partners. This position is ideal for an intelligent, driven, and technically curious professional who has a foundation in broadcast engineering, computer technology, or networking and is eager to continue learning in a fast-paced production environment.
The ideal candidate will have at least three years of experience supporting baseband or IP-based video environments, along with moderate computer, server, and networking skills. Previous broadcast support experience is helpful, but candidates with strong technical potential, communication skills, and a demonstrated ability to learn new technologies will also be considered.
Title: Digital Media Support Engineer
Compensation: $50-60/hr, depending on experience
Type: 1-Year Contract
Location: New York, NY
Industry: Media / Entertainment / Broadcast Technology
Schedule: Variable schedule that may include evenings, overnight shifts, weekends, and holidays
Key Responsibilities
  • Build, maintain, and support post-production, editing, graphics, and digital media production environments.
  • Support live broadcast, video-on-demand, radio, streaming, and digital content distribution workflows.
  • Maintain and troubleshoot video routing systems and SMPTE ST 2110 IP-based media workflows.
  • Support the technical infrastructure used to acquire, produce, edit, package, and distribute media content.
  • Develop and implement technical solutions that improve the efficiency and reliability of content acquisition and distribution.
  • Contribute to or lead system sustainment, lifecycle management, upgrade, and implementation projects.
  • Build, configure, and maintain virtual machines, physical servers, workstations, and production applications.
  • Partner with production and operations teams to understand business requirements and develop practical workflow solutions.
  • Troubleshoot system, application, operating system, network, signal-processing, and workflow issues.
  • Coordinate with technology vendors during troubleshooting, maintenance, and system implementation activities.
  • Support editing, graphics, shared-storage, media asset management, and remote-production environments.
  • Create technical drawings, workflow diagrams, system documentation, and user-facing instructional materials.
  • Document recurring issues, technical procedures, system configurations, and operational best practices.
  • Provide technical support to both technical and nontechnical users by phone, remotely, and in person.
  • Participate in after-hours support and scheduled work during evenings, overnight shifts, weekends, and holidays.
Basic Qualifications
  • At least three years of experience working with baseband video, IP video, signal processing, media transport, broadcast transmission equipment, or related media technology.
  • Educational background or professional training in broadcast engineering, computer engineering, electronic technology, information technology, or a related technical discipline.
  • Experience working in a broadcast, post-production, live production, streaming, media, or similarly time-sensitive technical environment.
  • Working knowledge of computers, servers, operating systems, and networking fundamentals.
  • Experience building, configuring, maintaining, or troubleshooting physical servers and virtual machines.
  • Ability to troubleshoot operating system issues, application errors, boot problems, software compatibility issues, and system configuration problems.
  • Understanding of video signal flow, media workflows, or content-production technology.
  • Experience supporting systems used for editing, graphics creation, content management, or digital media production.
  • Demonstrated troubleshooting skills using critical thinking, logical analysis, research, and prior technical experience.
  • Familiarity with scripting or task automation.
  • Working knowledge of Active Directory and Group Policy.
  • Strong verbal and written communication skills with the ability to support both technical and nontechnical users.
  • Strong organizational skills and the ability to manage multiple priorities in a fast-paced production environment.
  • Ability to work independently with minimal supervision while contributing effectively within a team.
  • Strong desire and demonstrated ability to learn new systems, platforms, and technologies.
  • Ability to remain calm, professional, and solutions-focused while working under pressure.
  • Willingness and ability to work a variable schedule that includes evenings, overnight shifts, weekends, and holidays.
Preferred Qualifications
  • Working knowledge of VLANs, Layer 2 and Layer 3 networking, IP addressing, subnetting, routing tables, and domain administration.
  • Understanding of cloud computing concepts, terminology, and infrastructure.
  • Experience supporting SMPTE ST 2110 or other IP-based video production environments.
  • Experience supporting enterprise video-routing and control systems.
  • Certification or hands-on experience supporting professional editing, newsroom, shared-storage, and media asset management platforms.
  • Experience configuring and troubleshooting Adobe Creative Cloud applications.
  • Familiarity with shared-storage environments and media asset management systems.
  • Experience with file-based media workflow automation and transcoding platforms.
  • Experience supporting virtual desktop infrastructure and remote-production workflows.
  • At least two years of project coordination or project management experience.
  • Experience creating technical drawings, architecture diagrams, signal-flow documentation, and user instructions.
  • Demonstrated ability to evaluate existing workflows and use technology to improve reliability, efficiency, and user experience.

Estimated Min Rate: $42.90
Estimated Max Rate: $61.29
What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
  • Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
  • Health Savings Account (HSA) (for employees working 20+ hours per week)
  • Life & Disability Insurance (for employees working 20+ hours per week)
  • MetLife Voluntary Benefits
  • Employee Assistance Program (EAP)
  • 401K Retirement Savings Plan
  • Direct Deposit & weekly epayroll
  • Referral Bonus Programs
  • Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice
Stay Safe During Your Job Search
Fraudulent recruiting communications have become increasingly common. Emails from Yoh recruiters will only come from an @yoh.com email address. Yoh will never ask candidates to pay fees, purchase equipment, send gift cards, or transfer funds as part of the recruiting or hiring process. If you receive a communication that appears suspicious or requests payment, contact Yoh directly before responding or sharing personal information.

Company Description

Yoh delivers expertise, methodology, and momentum to keep work moving forward. From strategy to execution, we deliver bold ideas and big results through consulting, staffing, and enterprise solutions. Nearly a century after our founding, Yoh remains STEM-centered, collaborative, and committed to client success. Yoh is a proud member of the Day & Zimmermann family of companies. Visit us at https://www.yoh.com/

Yoh logo

About Yoh

Sourced by ZipRecruiter

Yoh is a dedicated and proactive company, providing immediate critical talent search and outsourced and managed services. Our focus is on matching the best with the best, delivering exceptional service to both clients and employees. With headquarters in Philadelphia, PA, and over 75 operating locations, we are a prominent talent and outsourcing provider in the U.S. Our passion lies in putting people to work, contributing to American freedoms, and assisting our customers in powering and improving the world. Join us on this purposeful journey at Yoh. Learn more at www.yoh.com.

Industry

Recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Philadelphia, PA, US

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