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Support Developer Jobs in New York (NOW HIRING)

Kombo

Technical Support Engineer

New York, NY · On-site

We're looking for a Technical Support Engineer to provide exceptional technical assistance to our rapidly growing customer base, debug complex integration issues, and help shape the foundation of our ...

3ds

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or ...

Medidata Solutions

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or ...

Verkada

Technical Support Engineer

New York, NY · On-site

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

Schonfeld

Platform Support Engineer

New York, NY

$110K - $120K/yr

The Role We are seeking a motivated Support Engineer to join our high-energy Trade & Platform Support team at Schonfeld. In this role, you will drive global Incident Management; coordinating ...

Schonfeld

Platform Support Engineer

New York, NY · On-site

$110K - $120K/yr

The Role We are seeking a motivated Support Engineer to join our high-energy Trade & Platform Support team at Schonfeld. In this role, you will drive global Incident Management; coordinating ...

Sigma Computing

Technical Support Engineer

New York, NY

$90K - $115K/yr

Collaborate with cross-functional groups - backend, frontend, DevOps, design, product, and the go ... Supporting a cloud service in production. * Experience working with Snowflake, Redshift, or ...

Cognition

AI Support Engineer

New York, NY · On-site

... developer tooling, CI/CD systems, APIs, containers, and cloud platforms. You will reproduce bugs ... Support release testing and quality efforts across the range of environments, languages, IDEs, and ...

Cognition

AI Support Engineer

New York, NY · On-site

As an AI Support Engineer, you will be responsible for resolving complex technical issues for ... Passion for AI, developer tools, and the future of software engineering. Nice to Have * Experience ...

Clever Devices Ltd.

Systems Support Engineer

Woodbury, NY · On-site

$90K - $140K/yr

The System Support Engineer (SSE) manages and oversees daily Support operations for a Clever Device's customer. The primary function of the position is to oversee the lifecycle, and ultimate ...

Clever Devices Ltd.

Systems Support Engineer

Woodbury, NY · On-site

$90K - $140K/yr

The System Support Engineer (SSE) manages and oversees daily Support operations for a Clever Device's customer. The primary function of the position is to oversee the lifecycle, and ultimate ...

Profound

Manager, Support Engineering

New York, NY · On-site

As the Manager, Support Engineering, you'll build and lead the team that keeps Profound running for ... Experience in AI, developer tools, infrastructure, or marketing technology is a strong plus ...

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How much do support developer jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for support developer in New York is $73.64, according to ZipRecruiter salary data. Most workers in this role earn between $49.95 and $87.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What is a Support Developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a Support Developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.
What cities in New York are hiring for Support Developer jobs? Cities in New York with the most Support Developer job openings:
Support Developer jobs near you
Infographic showing various Support Developer job openings in New York as of July 2026, with employment types broken down into 82% Full Time, 6% Part Time, 1% Temporary, and 11% Contract. Highlights an 83% Physical, 4% Hybrid, and 13% Remote job distribution, with an average salary of $153,164 per year, or $73.6 per hour.

Technical Support Engineer

Kombo

New York, NY • On-site

Full-time

Posted 10 days ago

Job description

NYC (Manhattan), On-site • Full-time
$115,000-$160,000 + equity
Full-time
TL;DR
Kombo (YC S22) is building a unified API that saves engineering teams hundreds of hours by integrating dozens of HRIS, ATS, and Payroll systems into one API.
We're looking for a Technical Support Engineer to provide exceptional technical assistance to our rapidly growing customer base, debug complex integration issues, and help shape the foundation of our support function in the U.S. You'll be the technical bridge between our customers and our product / engineering teams.
About Kombo
Kombo is building the unified API for HR, payroll, and recruiting systems. Instead of companies spending months integrating with dozens of different systems, they can integrate once with Kombo and instantly connect to over 160 platforms. We abstract away the complexity of handling different data schemas, authentication methods, and API quirks.
Since going through Y Combinator in 2022, we've:
  • Raised $30M+ of funding from Y Combinator, Acadian Ventures, 468 and other investors
  • Grew from 0→ $12M+ ARR and hundreds of customers (growth-wise among the ~top-5% of VC-backed startups)
  • Scaled to process data for the equivalent of 10% of Germany's workforce
  • Grew to a team of 65+ team members (pictures!) in 2x offices

Kombo is an international company by default. We operate across two main hubs (NYC S and Berlin DE) and work with a globally distributed team representing 20+ nationalities.
Why Support at Kombo Matters
At Kombo we care A LOT about excellent support for our customers to a degree that is unusual. We do so because fundamentally we view excellent support as a competitive advantage.
How this looks like in practice is that
  • we win G2 badges for best support in our category
  • we get customer love for our support weekly and even frequently hear that our support is the best that our customers ever experienced (across all products they have used)
  • "Support quality" is one of the top 3 reasons companies choose Kombo

As we scale our presence in the US market, our current setup (support team rotating to the NYC office) is reaching its limits. To maintain our standard, we're extending our existing team into the US and Germany.
What You'll Be Working On
In this role, you'll act as a support engineer, not a support agent - solving most issues directly and collaborating with our engineering team on more complex ones.
Day-to-day:
  • Troubleshooting & Debugging: Investigate API integrations, data-sync issues, authentication flows (OAuth, API keys), and provider-specific edge cases.
  • Customer Guidance: Assist customer engineers via Slack, email & occasional video calls - clear, concise, and technical.
  • Internal Collaboration: Work closely with Product & Engineering to escalate bugs, relay feedback, and shape fix priorities.
  • Knowledge Building: Create and maintain internal / external docs and guides based on recurring topics.
  • Process Improvement: Set up better tooling, automation, and reporting to scale our support capabilities.
Example projects:
  • Debugging why new hires aren't syncing correctly from a customer's ATS (via Kombo) and fixing a mapping edge case.
  • Helping a customer engineer resolve an OAuth 2.0 connection flow issue.
  • Spotting a commonly misunderstood API parameter and collaborating with Engineering to improve docs or design.
  • Building dashboards or alerts to proactively monitor integration health.
  • Implement smaller new features across the codebase based on your findings

Tech you'll work with: APIs (REST + SOAP + OAuth), Node.js, TypeScript, SQL, GCP (logs & monitoring), and various HRIS / ATS / Payroll systems + Kombo's own troubleshooting tools.
Who We're Looking For
You're a technically adept problem-solver with strong communication skills and a builder's mindset.
You might be a great fit if you:
  • Have a solid technical background (Software Engineer, Support Engineer, Solutions Engineer, etc.) and enjoy debugging APIs & integrations
  • Can read&write code (e.g., JavaScript / TypeScript) and understand data flows and logs
  • Be comfortable navigating and debugging code that you don't yet fully understand, especially in larger codebases
  • Communicate clearly and can explain technical concepts to engineers and non-engineers alike
  • Are empathetic and patient - you enjoy helping others solve problems
  • Thrive with autonomy, take initiative, and drive your own projects
  • Like structured, high-performance environments and prefer working in person (we're an in-office culture)

Prior experience in a technical support role is a plus but not required.
What It's Like to Work at Kombo
Our culture balances high ambition with a fun, supportive environment.
A few things that define us:
  • Our growth puts us in the top 5 % of VC-backed companies and we plan to keep that pace
  • We keep teams small and high-performing (similar to Netflix or Ashby)
  • We use long-form docs to make key decisions - clarity > meetings
  • We celebrate weekly - big launches, closings, or birthdays
  • Our Engineering Meme culture is legendary internally

Closing
If joining a team with closeness and ownership potential of an early-stage startup while also having the upside of an already established, dominating product sounds appealing, you should apply - even if you don't tick every box
We're excited to meet you!

Apply