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Support Developer Jobs in New York (NOW HIRING)

Runlayer

Support Engineer

New York, NY · On-site +1

... developer-tools companies. * An infrastructure support background, or strong technical depth in enterprise infra and AI systems like agents and identity. * Debugging fluency across the stack: you ...

Kforce Technology Staffing

Java Developer

Manhattan, NY · On-site

$56.25 - $72.75/hr

Support DevOps processes and CI/CD pipelines * Consult with the Tech Lead as necessary and follow established best practices REQUIREMENTS: * Full-stack Java with Spring Boot; Strong fundamentals in ...

BroadAxis

L2 Support Engineer

Manhattan, NY · On-site

L2 Support Engineer Location: New York, NY (Onsite) Contract Duration: 12 Months Job Summary: A global leader in financial services is seeking a skilled and experienced L2 Support Engineer to join ...

Writer

Support engineer

New York, NY · On-site

$112K - $167K/yr

... developer personas and technical users succeed with our platform. You'll act as a leading voice for our enterprise support function, handling intricate customer issues directly while working in a ...

TAD PGS, Inc

Product Support Engineer

Wall, NJ · On-site

$45 - $50/hr

As a Product Support Engineer (PSE), you are the pivot between the technical problems of customers (airlines, aircraft manufacturers) and the design office. You are responsible for customer ...

TAD PGS, Inc.

Product Support Engineer

Wall, NJ

$45 - $50/hr

As a Product Support Engineer (PSE), you are the pivot between the technical problems of customers (airlines, aircraft manufacturers) and the design office. You are responsible for customer ...

Verkada

Technical Support Engineer

New York, NY

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

Octaura

Platform Support Engineer

New York, NY · On-site

$100K - $150K/yr

The role in a nutshell The Platform Support Engineer will join Octaura's Platform Support team to maintain and support the CLO and Loans trading system and other internal applications. They are ...

Tabush

Desktop Support Engineer

Manhattan, NY · On-site

$70K - $90K/yr

Desktop Support Engineer Watch a quick 60-second video about this role: About Us We're a mid-sized MSP based in New York City with site office in Quincy, MA. We support clients nationwide to help ...

Unframe

Support Engineer (Remote)

New York, NY · Remote

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

Unframe

Support Engineer (Remote)

New York, NY · Remote

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

Unframe

Support Engineer (Remote)

New York, NY · On-site +1

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

Edutek Ltd.

Support Engineer Level 3

White Plains, NY · On-site

$60K - $75K/yr

Support Engineer Level 3 The position calls for a hard-working support engineers with varied skills ranging from workstation support to network administration. Good communication and organizational ...

WAZER

Technical Support Engineer

Yonkers, NY · On-site

As a Tier 2 Technical Support Engineer, you are the bridge between our users and our engineering team. You will handle challenging technical escalations involving component failure, cut quality ...

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Support Developer information

See New York salary details

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$73

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How much do support developer jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for support developer in New York is $73.64, according to ZipRecruiter salary data. Most workers in this role earn between $49.95 and $87.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What is a Support Developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a Support Developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.
What cities in New York are hiring for Support Developer jobs? Cities in New York with the most Support Developer job openings:
Support Developer jobs near you
Infographic showing various Support Developer job openings in New York as of July 2026, with employment types broken down into 82% Full Time, 6% Part Time, 1% Temporary, and 11% Contract. Highlights an 83% Physical, 4% Hybrid, and 13% Remote job distribution, with an average salary of $153,164 per year, or $73.6 per hour.

Support Engineer

Runlayer

New York, NY • On-site, Remote

Full-time

Medical, Dental, Vision, PTO

Posted 14 days ago

Job description

About Runlayer
AI is transforming how every company operates, but most enterprises are stuck. They want to move fast with AI Agents, tools, and workflows, but they can't do it safely. We're fixing that.
Our team built AI Actions for OpenAI, shipped Zapier Agents to millions of users, and launched the first remote MCP server with Anthropic. We helped establish the protocol, and now we're building the platform enterprises need to actually put MCP to work.
Runlayer is one platform for MCPs, Skills, and Agents: purpose-built security, fine-grained governance, and complete observability so organizations can go all-in on AI across the entire company without the risk. We just raised a $30M Series A led by Felicis, with participation from Khosla Ventures, bringing our total raised to $42M. Already trusted by Gusto, Instacart, Opendoor, dbt Labs, Cursor, and Decagon.
We're a team of 35, mostly engineers, shipping fast. Agent operators on Runlayer grew 5x in four weeks while human operators stayed flat. The shift to agentic work is already showing up in our own usage.
About the Role
As the founding Support Engineer at Runlayer, you'll be the technical frontline for enterprise customers deploying Runlayer across their engineering orgs. You'll work directly with customers in Pylon, Slack, and Teams to triage and resolve issues across the control plane, connectors, OAuth flows, deployment configs, and AI client integrations, and you'll build the support playbook from scratch as the bridge between customers and engineering.
Why You'll Thrive Here
  • Impact: Be the first support hire and the face of Runlayer to every enterprise customer in production.
  • Excellence: Work closely with the engineers who built the platform, and use AI tooling daily to do the job.
  • Ownership: Own the support function end to end, from triage and runbooks to the fixes that kill recurring tickets.

What You'll Do
  • Work directly with customers in Pylon, Slack, and Teams to triage and resolve technical issues and bugs across the control plane, MCP connectors, OAuth, and deployments.
  • Use AI and MCP tooling to triage faster: diagnostic agents, log query templates, and reproduction workflows.
  • Guide enterprise teams through onboarding: first setup, SSO and SCIM, connector activation, and policy configuration.
  • Build the knowledge base from zero: runbooks, troubleshooting guides, and customer-facing docs for common deployment patterns (EKS, ECS, Helm, Terraform).
  • Manage escalations: debug what you can, and pull in Platform, SRE, or Identity engineers with clear reproduction steps when you can't.
  • Close the loop with product and engineering: turn recurring tickets into doc fixes, product fixes, and self-serve flows.
  • Learn and share new features as they ship each week, both to customers and across the team.

What We're Looking For
  • 3-5 years in technical support, solutions engineering, or customer-facing engineering at SaaS or developer-tools companies.
  • An infrastructure support background, or strong technical depth in enterprise infra and AI systems like agents and identity.
  • Debugging fluency across the stack: you read Python/TypeScript, query PostgreSQL, trace HTTP requests, and interpret Kubernetes pod logs.
  • Familiarity with enterprise identity (SSO, SCIM, OAuth) and cloud infrastructure (AWS preferred: EKS/ECS, CloudWatch, VPCs).
  • Experience running support in Pylon and over Slack or Teams.
  • AI-native workflow: you use MCPs and AI tools daily to do real work
  • A drive to put customer satisfaction first and go above and beyond.
  • Excellent written communication: clear, concise explanations for both engineers and IT admins.
  • Zero-to-one mindset: comfortable defining your own SLAs, triage workflows, and escalation paths.

Bonus Qualifications
  • Hands-on experience with MCP and how agents call tools in production.
  • Experience supporting security-critical or compliance-driven enterprise deployments.
  • Built support tooling or self-serve flows that measurably reduced ticket volume.

What We Offer
We provide a competitive package designed to attract and retain top talent who can work effectively with enterprise customers.
  • Competitive salary and equity - compensation that reflects your expertise and customer-facing responsibilities.
  • Paid time off - paid vacation, paid sick leave, and paid parental leave.
  • Professional development - budget for conferences, courses, and certifications in AI, enterprise software, and customer success.
  • Top-tier equipment - your choice of laptop and accessories to create your ideal work environment.
  • Health benefits - comprehensive health, dental, and vision coverage.
  • Customer interaction opportunities - work directly with innovative companies and see the immediate impact of your work.

Not quite the right fit? Reach out to careers@runlayer.com with details about your experience and interests.

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