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Support Developer Jobs in Florida (NOW HIRING)

Nastech Global

Customer Support Engineer

Melbourne, FL · On-site

Customer Support Engineer - AEMS Platform & Reliance Location: Melbourne, FL (onsite) Job Type: Full time LINUX and Windows Operating Systems C, Java & Oracle Database SQL, shell scripting, ability ...

OW Investors LLC

Technical Support Engineer

Ocala, FL · On-site

Technical Support Engineer Job Details Job Type Full-time Description Position Summary: Software Support Specialist, where the position's main requirements include installing, training, and providing ...

Olympus Insurance

IT Support Engineer

Jacksonville, FL · On-site

Job Title: IT Support Engineer Reports to: IT Infrastructure Manager Direct Reports: None Location: Jacksonville Office Position type: Full-Time FLSA Status: Exempt, Salaried Normal Working Hours:

Ryder

Application Support Engineer I

Miami, FL

$60K/yr

Summary The Application Support Engineer I combines hands-on application support with engineering-focused troubleshooting across enterprise platforms. Engineers will resolve production issues ...

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$61

How much do support developer jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for support developer in Florida is $50.30, according to ZipRecruiter salary data. Most workers in this role earn between $34.13 and $59.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What is a Support Developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a Support Developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.
What cities in Florida are hiring for Support Developer jobs? Cities in Florida with the most Support Developer job openings:
Support Developer jobs near you
Infographic showing various Support Developer job openings in Florida as of July 2026, with employment types broken down into 82% Full Time, 6% Part Time, 1% Temporary, and 11% Contract. Highlights an 83% Physical, 4% Hybrid, and 13% Remote job distribution, with an average salary of $104,621 per year, or $50.3 per hour.
Application Support Engineer - Level 3

Application Support Engineer - Level 3

Andor Health

Orlando, FL

$60K - $80K/yr

Full-time

Posted 12 days ago

Job description

Job Title: Application Support Engineer – Level 1      Location: Orlando, FL

Job Type: Full-time                                                     Reports to: Application Support Mgr

Within Andor, the Tier 3 Application Support Engineer serves as the definitive technical authority and the vital bridge between the customer-facing teams and the Engineering department. Their primary purpose is to resolve the most complex, "non-routine" issues that require deep-dive code analysis, database querying, or architectural troubleshooting beyond the scope of standard support playbooks.

Beyond technical resolution, they act as strategic guardians of product stability; they identify systemic patterns in failures to advocate for long-term code fixes and mentor lower tiers to improve the department's overall technical velocity.

1. Technical Certifications

·      Foundational (Required): CompTIA A+, Microsoft Azure Fundamentals (AZ-900), ITIL 4 Foundation, or equivalent knowledge and experience

·      Senior (Preferred): Microsoft Azure Administrator (AZ-104), CompTIA Network+ or Cisco CCNA, CompTIA Security+, Apple Certified Support Professional (ACSP)

·      Specialized (Preferred): HL7 FHIR Proficiency, Microsoft Power BI Data Analyst (PL-300), Azure Data Fundamentals

2. Core Technical Competencies

  • Multi-Platform OS Diagnostics: Expert-level support for Windows (10/11), macOS, iOS, and Android. This includes resolving profile corruption, driver conflicts, and registry/plist issues.
  • Advanced Troubleshooting: Proficiency in network diagnostics (DNS, latency, packet tracing) using tools like Ping Plotter, Ninja RMM, or VPN client stability monitors.
  • Support & Collaboration Ecosystem: Mastery of the ticket lifecycle and inter-departmental workflows within Zendesk, Slack, and Azure DevOps.
  • Data & Interoperability Literacy: Working knowledge of SQL concepts and API/APK structures. Ability to navigate healthcare data standards, specifically HL7 (ADT, SIU) and FHIR.
  • Standardized Communication: High-level verbal and written skills for documenting complex resolutions in the internal Knowledge Base and providing clear updates to customers.

3. Senior Tier (Level 3) Requirements

A. Architectural & Industry Domain Expertise

  • Interoperability Leadership: Serve as the subject matter expert for healthcare data exchange (HL7/FHIR), ensuring seamless integration between the platform and clinical systems.
  • Cross-Functional Audit: Partner with Implementation teams to audit client customizations and QA teams to validate enhancements before production release.
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B. Advanced Root Cause Analysis (RCA)

  • Final Escalation Point: Act as the definitive authority for issues Tiers 1 and 2 cannot resolve. Perform deep log analysis via Windows Event Viewer or macOS Console.
  • Liaison to Engineering: Translate front-end issues into actionable technical requirements for developers, distinguishing between environmental gaps and code-based bugs.

C. Data Analytics & Proactive Monitoring

  • Trend Identification: Use Power BI and Azure Monitor to identify system instability or emerging failure trends before they impact the end-user.
  • Operational Optimization: Refine data queries and reporting structures to better measure customer satisfaction and system uptime.

D. Leadership & Knowledge Engineering

  • Mentorship: Identify knowledge gaps within Tier 1 and 2 teams. Design and lead "Deep-Dive" training sessions to increase the department's technical velocity.
  • Process Advocacy: Act as the "Voice of the Customer," advocating for product feature improvements based on recurring technical friction points.

E. Autonomous Ownership & Crisis Management

  • Incident "Swarming": Independently identify and manage critical system outages, coordinating stakeholder communication and internal escalations through to resolution.
  • Operational Oversight: Assist leadership with team scheduling and supervision of Level 1 agents, ensuring queue velocity is maintained without direct oversight.