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New Moms

Family Support Coach (Chicago)

Chicago, IL · On-site

$18.50 - $23.75/hr

Position Summary The Family Support Coach provides home and community-based services to young moms using the evidence-based Parents as Teachers model. This role includes parent coaching, case ...

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How much do support coach jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for support coach in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support coach, and why are they important?

To thrive as a Support Coach, you typically need experience in coaching, a relevant degree or certification, and a solid understanding of personal development or behavioral support techniques. Familiarity with case management systems, progress tracking tools, and sometimes certifications in coaching methodologies are commonly expected. Exceptional interpersonal skills, active listening, and the ability to motivate and empower clients are crucial soft skills for this role. These skills and qualities are essential for effectively guiding individuals toward their goals and ensuring positive, measurable outcomes.

What is a support coach?

A Support Coach is a professional who provides guidance, encouragement, and practical assistance to individuals seeking to achieve personal, educational, or career-related goals. They help clients identify strengths, overcome challenges, and develop action plans for success. Support Coaches often work in educational settings, social services, or organizations that support personal development. Their role is to empower individuals to make positive changes and reach their full potential.

How does a support coach typically collaborate with other team members to assist clients effectively?

Support Coaches often work closely with case managers, therapists, and other support staff to create and implement individualized plans for clients. Regular team meetings and ongoing communication are essential to ensure everyone is aligned on client progress and needs. This collaborative approach helps provide holistic support, address challenges promptly, and ensures continuity of care. By sharing insights and updates, Support Coaches contribute to a more coordinated and effective support system for clients.
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Support Coach jobs near you
Infographic showing various Support Coach job openings in the United States as of July 2026, with employment types broken down into 38% Full Time, 61% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,970 per year, or $19.7 per hour.

Family Support Coach (Chicago)

New Moms

Chicago, IL • On-site

$18.50 - $23.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

About New Moms
At New Moms, we’re on a mission to empower young moms and their families to thrive and build brighter futures. Through innovative housing, job training, and family support programs, we serve hundreds of families each year across Chicagoland.


Position Summary
The Family Support Coach provides home and community-based services to young moms using the evidence-based Parents as Teachers model. This role includes parent coaching, case management, and group programming. The coach works closely with Doulas and other team members to deliver high-quality, trauma-informed support to families in Chicago.


Location: Main Office in Chicago, IL (5317 W Chicago Ave), with travel to surrounding area

Schedule: Full-time, 40 hours/week

Starting Salary: $49,000 - $51,000


What a Day Might Look Like

  • Driving to a participant's home to lead a parent-child activity that supports early childhood development
  • Meeting with a mom experiencing postpartum stress, helping her set personal goals and access mental health support
  • Collaborating with Doulas and internal staff to coordinate wraparound services
  • Logging accurate visit notes and service plans in our database
  • Hosting or supporting a weekly parenting group in the evening
  • Responding to participant messages through our coaching app and communication platforms
  • Connecting with a local partner organization to advocate for a participant’s housing needs


Key Responsibilities

  • Provide regular in-home visits using evidence-based curriculum
  • Coach and support families in parenting, goal setting, and mental wellness
  • Develop service plans using assessment tools and participant input
  • Link families with resources and advocate on their behalf
  • Encourage participation in weekly parent support groups
  • Maintain timely and accurate documentation
  • Contribute to team learning and support program compliance


You’ll Thrive in This Role If You Are:

  • A strong relationship-builder who can connect authentically with young moms
  • Comfortable working independently and managing your time on the go
  • Passionate about equity and trauma-informed practices
  • Organized and able to keep up with paperwork and deadlines
  • Tech-savvy and open to using apps and digital tools to stay connected
  • A problem-solver who can find creative ways to support families facing challenges
  • Flexible and calm under pressure - no two days are exactly the same


Qualifications

Education (one of the following required):

  • Bachelor’s in social work, psychology, counseling, or similar field
  • OR Bachelor’s in other field + 2 years clinical/human service experience
  • OR High school diploma + 5 years clinical or human service experience

Plus:

  • At least 1 year experience in a similar role preferred
  • Valid driver’s license, daily access to a car, and insurance required to complete essential functions of job description 
  • Comfort using digital tools and case management software
  • Ability to work one evening per week; occasional weekends


Work Environment: Must be able to sit/stand for up to 8 hours, walk stairs, and lift up to 30–40 lbs (or perform with reasonable accommodation). Work environments may vary.


Benefits & Perks: We care about the well-being of our team and are proud to offer a comprehensive and competitive benefits package, including:

  • Medical insurance with generous employer contribution
  • Dental and vision insurance
  • Flexible Spending Account (FSA)
  • Short-term disability, long-term disability, and life insurance – 100% employer-paid
  • Employee Assistance Program (EAP) for free counseling and resources
  • Generous paid time off, as well as 15 paid holidays and half days on Fridays during the summer
  • 403b retirement plan with employer match
  • Pre-tax transportation benefits
  • Professional development opportunities 
  • Discounts on Bright Endeavors products
  • Free spiritual direction services