Support Coach Jobs (NOW HIRING)

TITLE: Reunification Support Coach Supervisor

DEPARTMENT: DHS/Achieving Reunification Center

REPORTS TO: Program Manager

PROGRAM OVERVIEW

Achieving Reunification Center (ARC), a non-profit entity, has served parents or legal caregivers with children placed in an out of home placement through the Department of Human Services since 2005. The vision of Achieving Reunification Center (ARC) is that all families with children in out-of-home placement have resources and support provided to them to achieve timely reunification.

POSITION SUMMARY

The Reunification Support Coach Supervisor (RSCS) is responsible for guiding the day to day work of up to five (5) coaches within the RSC Unit. As part of this work, the RSCS is accountable for ensuring that coaches effectively utilize a parent centered coaching model to help parents create goal action plans (GAPS) that directly impact reunification barriers and that the coaches partner with their parents to complete their GAPS. The RSCS conducts regular checks of participant files to monitor GAPs and the delivery of the parent centered coaching model at ARC. Additionally, the RSCS uses data reporting to confirm that parent/caregivers receive high quality support through monthly face-to-face or virtual sessions, as well as follow-ups by telephone and text. The RSCS also uses data reporting to confirm that parents maintain active participation in programming, are connected to needed services and successfully address goals. The RSCS supports coaches to make connections between their work with parents to resolve reunification issues and helping parents to begin the process of strengthening their decision making, persistence and resilience. The RSCS conducts review of reports regarding the progress of parents/caregivers to assigned CUAs and other important parties prior to scheduled Family Court appearances. The role of the RSCS also involves cultivating essential parent centered and motivational interviewing competences and skills through one-on-one supervisory sessions and group meetings. The RSCS also models the ARC organizational values in carrying out the day to day work responsibilities. The RSCS will operate both on-site and remotely.

Duties and Responsibilities:

• Responsible for the direct supervision and evaluation of the day-to-day work of the Reunification Support Coach (RSC) in helping parents to directly address reunification barriers through a parent centered coaching model and through goal planning.

• Responsible for assisting the Reunification Support Coach (RSC) in effectively managing their assigned caseload.

• Ensure that coaches connect their parents to services required by Philadelphia Family Court and Community Umbrella Agency as part of overall enrollment process.
• Observe and support coaches to partner with parent/caregiver to effectively implement ARC practices of goal setting, coaching and motivational interviewing practices in person and remotely.
• Use data reports and other tools to ensure that coaches are consistently scheduling and meeting with parents, submitting required documents within prescribed timeframes.
• Establish relationships with Community Umbrella Agencies to support the coaches to address case issues so parents can move forward in reunification process.
• Establish a system to effectively monitor their team’s documentation of parent interactions, parent meeting participation, and all other efforts on behalf of parents in the ARC database (Penelope).
• Ensure staff participate in ongoing professional development opportunities including mandated reporting, mental health first aid, motivational interviewing, executive functioning and trauma informed practices.
• Facilitate monthly Unit Meetings and supervisions for assigned staff.
• Complete review and approve of all parent documentation including closing summary and court report documents.
• Conduct periodic audits of P/C electronic and manual files to ensure completeness and accuracy.
• Work collaboratively with Program Manager to ensure progress in meeting Unit productivity goals including parent/caregiver participation in goal setting and goal review meetings and parent/caregiver completion of ARC services through mid and monthly data checks.
• Work collaboratively with Program Manager to ensure adequate operation of Family Court offices.
• Work with the Professional Development Coordinator to coordinate trainings and observation sessions as needed.

Qualifications

• Masters Degree in Social Work, Psychology, Human Services or related field required. A combination of a Bachelor’s Degree with a concentration in Social Work, Psychology, Human Services or related field, substantial case management and supervisory experience will be considered.

• A minimum of 5-6 years’ experience in the delivery of case management services for child welfare agency.
• Knowledge of Philadelphia Department of Human Services and Community Umbrella agencies preferred.
• Demonstrated ability to work remotely.
• Demonstrated ability to work independently and in a team environment.
• Demonstrated ability to exercise professional judgment and initiative.
• Strong written, analytical, organizational, presentation and problem-solving skills.
• Highly organized with ability to effectively manage time and respond to deadlines.
• Ability to work in an evolving organizational environment.
• Excellent listening and communication skills.
• Proficiency in Microsoft Office Suite.
• Perform other duties as assigned

• Ability to travel to alternative worksite locations (CUA, Family Court, community location)
• Ability to work evenings and Saturdays.