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Success Advocate Jobs (NOW HIRING)

ADEX

Customer Success Advocate

Atlanta, GA · On-site

Customer Success Advocate Responsibilities: • Google Contacts Onboarding & Support: o Assist new customer contacts at Google with onboarding processes, including portal setup and initial training ...

Motorola

Customer Success Advocate

Alberta, VA

Within this organization, Customer Success Advocates focus on our most critical and complex customers, acting as trusted advisors who align Motorola Solutions' capabilities with each customer ...

Bentley

Customer Success Advocate

Exton, PA

Customer Success Advocate Date: Jun 6, 2026 Location: Exton, PA, US Company: Bentley Systems Location: Hybrid, Exton, Pennsylvania. Requires coming into our Exton office once every other week.

pennfostercarrus

Learner Success Advocate

Chandler, AZ · On-site

$20/hr

Penn Foster Group's Learner Success Advocates leverage point-of-need digital support tools to shepherd high school, career, and college learners through their personalized learning experience. With a ...

Kendall Group

Customer Success Advocate

Knoxville, TN · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

pennfostercarrus

Learner Success Advocate

Chandler, AZ · On-site

$20/hr

Penn Foster Group's Learner Success Advocates leverage point-of-need digital support tools to shepherd high school, career, and college learners through their personalized learning experience. With a ...

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How much do success advocate jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for success advocate in the United States is $24.20, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $25.96 per hour, depending on experience, location, and employer.

What is a Success Advocate?

A Success Advocate is a professional who works closely with customers or clients to ensure they achieve their desired outcomes while using a company's products or services. They act as a liaison between the customer and the company, offering support, guidance, and resources to maximize satisfaction and success. Success Advocates often help onboard new clients, provide ongoing support, and gather feedback to improve the overall customer experience. Their goal is to build strong relationships and help clients get the most value from their investment.

What are the key skills and qualifications needed to thrive as a Success Advocate, and why are they important?

To thrive as a Success Advocate, you need strong customer service skills, problem-solving abilities, and often a background in business or communications. Familiarity with CRM systems like Salesforce, support ticketing platforms, and customer engagement tools is typically required. Exceptional interpersonal communication, active listening, and empathy help build trust and foster long-term client relationships. These skills are crucial for ensuring customer satisfaction, retention, and the overall success of both the client and the organization.

How does a Success Advocate typically collaborate with other departments to ensure client satisfaction?

Success Advocates work closely with teams such as Sales, Product, and Support to deliver a seamless client experience. They often act as a bridge, communicating client needs and feedback to internal teams and coordinating solutions for any issues that arise. Regular meetings, shared project management tools, and cross-functional initiatives are common ways Success Advocates stay aligned with colleagues. This collaborative approach helps ensure that client goals are met and that any challenges are addressed promptly.

What is the difference between Success Advocate vs Customer Success Manager?

AspectSuccess AdvocateCustomer Success Manager
Required CredentialsTypically a bachelor's degree, strong communication skills, industry-specific knowledgeSimilar credentials, often with experience in client management or account management
Work EnvironmentCustomer support teams, client-facing roles, often in tech or SaaS companiesClient relationship management, strategic planning, cross-department collaboration
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on customer retentionWidely used in SaaS, software, and tech sectors for client success and retention

While both roles focus on customer satisfaction and retention, Success Advocates typically handle direct support and onboarding, whereas Customer Success Managers develop long-term relationships and strategic account growth. The roles often overlap but differ mainly in scope and strategic involvement.

More about Success Advocate jobs
What cities are hiring for Success Advocate jobs? Cities with the most Success Advocate job openings:
What states have the most Success Advocate jobs? States with the most job openings for Success Advocate jobs include:
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Success Advocate jobs near you
Infographic showing various Success Advocate job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $50,336 per year, or $24.2 per hour.
Customer Success Advocate

Customer Success Advocate

ADEX

Atlanta, GA • On-site

Other

Posted 16 days ago

Job description

Position Title: Customer Success Advocate
Responsibilities:
• Google Contacts Onboarding & Support:
o Assist new customer contacts at Google with onboarding processes, including portal setup and initial training as requested.
o Respond to Google inquiries via email, phone, and chat in a timely and professional manner.
o Troubleshoot and resolve Google issues by pulling together the correct internal teams necessary for resolution, escalating complex problems as needed.
o Provide clear and concise product/service information and guidance as required.
• Relationship Building & Communication:
o Build rapport and establish positive relationships with Google. Google appreciates and responds well to initiative in issue resolution, frequent follow-up on open issues, and prompt resolution to those issues.
o Proactively communicate with Google to ensure their satisfaction and address potential concerns. The most frequent interactions are related to managing RMA delivery and MOL collections, product quality issues, training requests, and maintenance contract questions.
o In addition to daily/weekly interactions, effective planning and preparations for the Monthly Quality Reviews and QBRs are key to maintaining a healthy relationship.
o Gather customer feedback and relay it to the appropriate teams (e.g., product quality issues, services SLA misses, and positive experiences).
o Maintain accurate records of customer interactions and issues by updating Totango touchpoints, recording, and following up on actions from Google MQRs, QBRs, and weekly or recurring meetings.
o Create a Google account using the @ciena.com email domain to be able to communicate through chat, Google Drive, and to be able to schedule meeting using Google Meet.
• Customer Advocacy & Retention:
o Identify opportunities to improve Google's experience with Ciena and contribute to customer retention efforts.
o Advocate for Google needs within the company.
o Help Google understand the full value of our product/service. At the same time, be attentive during all interactions with Google to identify new services opportunities that can help Google achieve their goals.
• Learning & Development:
o Stay up-to-date on Ciena product/service updates and industry best practices.
o Participate in ongoing training and development opportunities.
o Contribute to the development of internal knowledge base and resources.
Qualifications:
• Skills:
o Excellent written and verbal communication skills.
o Strong problem-solving and analytical abilities.
o Ability to work independently and as part of a team.
o Customer-centric mindset with a passion for helping others.
o Proficiency in using CRM software (e.g., Salesforce, Totango) is a plus.
o Ability to learn new software quickly.
o Strong organizational skills.
Personal Attributes:
• Positive attitude and enthusiasm.
• Detail-oriented and organized.
• Proactive and self-motivated.
• Adaptable and willing to learn.
Growth Opportunities:
This role provides a strong foundation for career growth within the Customer Success team. Successful Advocates can advance to roles such as Customer Success Advocate, Senior Customer Success Advocate, or other related positions.

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About ADEX

Sourced by ZipRecruiter

ADEX Corporation, based in Alpharetta, Georgia, US, is a leading name in the telecommunications industry. With an established reputation for delivering unmatched telecom solutions, the company specializes in designing, managing, and implementing crucial projects integral to the telecom industry. Built upon a strong foundation, ADEX has been in operation for over three decades, since its inception in 1993. A commitment to technological innovation, an unwavering focus on customer satisfaction, and a dedication to providing value-engineered solutions form the very core of ADEX's mission and values.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

1993

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