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Success Advocate Jobs in Raleigh, NC (NOW HIRING)

Global Relay

Customer Success Manager

Raleigh, NC

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a ... This role is ideal for individuals who are passionate about customer advocacy, enjoy working cross ...

Intuit

Customer Success Manager (Money)

Raleigh, NC · On-site

We share a commitment to delivering the best possible experiences to drive adoption, growth, and customer advocacy. Customer Success Managers are the trusted advisors for each of their customers. You ...

Intuit

Customer Success Manager (Money)

Raleigh, NC · On-site

We share a commitment to delivering the best possible experiences to drive adoption, growth, and customer advocacy. Customer Success Managers are the trusted advisors for each of their customers. You ...

New

K4Connect

Client Success Manager

Raleigh, NC

We are looking for an onsite Client Success Manager (CSM) who will be the main client advocate for K4Community - a rapidly growing, venture-backed technology platform that provides Communications ...

K4Connect

Client Success Manager

Raleigh, NC · On-site

We are looking for an onsite Client Success Manager (CSM) who will be the main client advocate for K4Community - a rapidly growing, venture-backed technology platform that provides Communications ...

Global Relay

Customer Success Manager

Raleigh, NC · On-site

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a ... This role is ideal for individuals who are passionate about customer advocacy, enjoy working cross ...

Global Relay

Customer Success Manager

Apex, NC

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a ... This role is ideal for individuals who are passionate about customer advocacy, enjoy working cross ...

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and ... They advocate on behalf of the customer internally, communicating information and providing ...

Jaggaer

Partner Success Director

Durham, NC

Work cross-functionally with Sales, Services, Product, and Alliances teams to advocate for partner ... Success Metrics * Increase in active and enabled partner capacity globally * Improvement in partner ...

Jaggaer

Partner Success Director

Durham, NC · On-site +1

Work cross-functionally with Sales, Services, Product, and Alliances teams to advocate for partner ... Success Metrics * Increase in active and enabled partner capacity globally * Improvement in partner ...

Jaggaer

Partner Success Director

Durham, NC

Work cross-functionally with Sales, Services, Product, and Alliances teams to advocate for partner ... Success Metrics * Increase in active and enabled partner capacity globally * Improvement in partner ...

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All JobsSuccess Advocate JobsSuccess Advocate Jobs in Raleigh, NC

Success Advocate information

See Raleigh, NC salary details

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$23

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How much do success advocate jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for success advocate in Raleigh, NC is $23.52, according to ZipRecruiter salary data. Most workers in this role earn between $21.25 and $25.24 per hour, depending on experience, location, and employer.

What is a Success Advocate?

A Success Advocate is a professional who works closely with customers or clients to ensure they achieve their desired outcomes while using a company's products or services. They act as a liaison between the customer and the company, offering support, guidance, and resources to maximize satisfaction and success. Success Advocates often help onboard new clients, provide ongoing support, and gather feedback to improve the overall customer experience. Their goal is to build strong relationships and help clients get the most value from their investment.

What are the key skills and qualifications needed to thrive as a Success Advocate, and why are they important?

To thrive as a Success Advocate, you need strong customer service skills, problem-solving abilities, and often a background in business or communications. Familiarity with CRM systems like Salesforce, support ticketing platforms, and customer engagement tools is typically required. Exceptional interpersonal communication, active listening, and empathy help build trust and foster long-term client relationships. These skills are crucial for ensuring customer satisfaction, retention, and the overall success of both the client and the organization.

How does a Success Advocate typically collaborate with other departments to ensure client satisfaction?

Success Advocates work closely with teams such as Sales, Product, and Support to deliver a seamless client experience. They often act as a bridge, communicating client needs and feedback to internal teams and coordinating solutions for any issues that arise. Regular meetings, shared project management tools, and cross-functional initiatives are common ways Success Advocates stay aligned with colleagues. This collaborative approach helps ensure that client goals are met and that any challenges are addressed promptly.

What is the difference between Success Advocate vs Customer Success Manager?

AspectSuccess AdvocateCustomer Success Manager
Required CredentialsTypically a bachelor's degree, strong communication skills, industry-specific knowledgeSimilar credentials, often with experience in client management or account management
Work EnvironmentCustomer support teams, client-facing roles, often in tech or SaaS companiesClient relationship management, strategic planning, cross-department collaboration
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on customer retentionWidely used in SaaS, software, and tech sectors for client success and retention

While both roles focus on customer satisfaction and retention, Success Advocates typically handle direct support and onboarding, whereas Customer Success Managers develop long-term relationships and strategic account growth. The roles often overlap but differ mainly in scope and strategic involvement.

What are popular job titles related to Success Advocate jobs in Raleigh, NC? For Success Advocate jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Success Advocate jobs in Raleigh, NC look for? The top searched job categories for Success Advocate jobs in Raleigh, NC are:
Success Advocate jobs near you
Infographic showing various Success Advocate job openings in Raleigh, NC as of June 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $48,931 per year, or $23.5 per hour.

Customer Success Advocate

Carrier Sales & Distribution LLC

Knightdale, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

CE HQ currently has an exciting Customer Success Advocate opportunity
Company Website: www.carrierenterprise.com
Introduction:
Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs.
SUMMARY
Reporting to the Customer Success Supervisor, this position will provide support for customers utilizing our digital platforms/resources. In this role, the right candidate will have a sales/service minded attitude interacting with a high volume of customers via chat, emails, and online requests. All of our Customer Success Advocates are trained to understand the full menu of our service offerings, in order to provide our customers with exceptional service. We prefer candidates who have a college degree or a minimum of five years of experience supporting customers within the various digital and online channels.
Essential Role, Activities and Responsibilities:
  • Daily interaction with our customers in a friendly, courteous, efficient and professional manner.
  • Communicate effectively with a sense of urgency with customers through the various digital and online channels, including email, eCommerce and chat.
  • Ability to multi-task while providing a high level of customer service.
  • Chat Agents take up to 3 chats at a time simultaneously.
  • Demonstrates active listening skills, builds customer confidence while being committed to enhancing customer satisfaction.
  • Must be able to sort through complex issues independently and make difficult decisions with confidence.
  • Individual must make timely decisions and exercise sound judgement based on facts while meeting established deadlines.
  • Ability to research, navigate and identify exact resource to resolve customer issues/complaints through independent or collaborative teamwork.
  • Maintain knowledge of new and existing products by participating in physical or virtual trainings, reviewing online catalogs and websites.
  • Participate as required in inventory planning/tracking initiatives to support inventory needs by reviewing and communicating regional backorder patterns to planners.
  • Ability to process orders, forms, applications and recommend product accessories.
  • Simultaneously document customer interactions, transactions, comments and complaints using provided CRM/Salesforce during customer engagement.
  • Communicating and coordinating with colleagues as necessary to ensure customer satisfaction.
  • Facilitate product, system and procedural training to new hire employees.

Requirements
  • A college degree preferred or a minimum of five years of experience supporting customers within the various digital and online channels.
  • Must be well organized, detail oriented and have good computer/data entry; should be proficient in the use of digital applications such as CRM/Salesforce.
  • Must possess desire to succeed and learn for future growth and development opportunities.

Qualifications
  • Our products are commercial and residential HVAC parts and equipment, so experience working with general contractors in a B2B environment is preferred but not required.
  • Must have a strong work ethic, high energy, enthusiasm, and a passion for customer service and sales support.
  • Must have experience, preferably in a high-volume fast paced Customer Service and sales environment with tech-savviness.
  • Must be well organized, detail oriented and have ability to multi-task as you will be required to switch between multiple systems.
  • Must be a team player, articulate and possesses excellent verbal and written communication skills.
  • Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.
  • Additional fluency in another language other than English is preferred but not required.

Benefits:
Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Short-term and Long-term)
Employee Assistance Program (EAP)
Tuition Reimbursement & Professional Development
Paid Vacation & Sick time
Company Paid Holiday's
401(k) Plan with Employer Match
Employee Discount Program
Invitation to Apply:
Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
Qualifications
  • Our products are commercial and residential HVAC parts and equipment, so experience working with general contractors in a B2B environment is preferred but not required.
  • Must have a strong work ethic, high energy, enthusiasm, and a passion for customer service and sales support.
  • Must have experience, preferably in a high-volume fast paced Customer Service and sales environment with tech-savviness.
  • Must be well organized, detail oriented and have ability to multi-task as you will be required to switch between multiple systems.
  • Must be a team player, articulate and possesses excellent verbal and written communication skills.
  • Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.
  • Additional fluency in another language other than English is preferred but not required.

Apply