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Success Advocate Jobs in Raleigh, NC (NOW HIRING)

FastMed

Patient Services Advocate

Raleigh, NC · On-site

$15.25 - $19.75/hr

We are hiring a Patient Services Advocate to help us in creating the ultimate patient experience ... success. Our culture is best exemplified by our STAT values: Service: Our ultimate calling is to ...

FastMed Urgent Care

Patient Services Advocate

Raleigh, NC

$17.25 - $22.25/hr

We are hiring a Patient Services Advocate to help us in creating the ultimate patient experience ... success. Our culture is best exemplified by our STAT values: Service: Our ultimate calling is to ...

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager ... The CSM acts as a steward, advocate, and thought partner, ensuring every customer's journey is ...

Studycast

Senior Customer Success Manager

Raleigh, NC · On-site

Success in this role is measured by retention, account growth, and customer advocacy across an assigned portfolio of key accounts. What you'll do Strategic Account Ownership * Own the health ...

Steer

Strategic Customer Success Manager

Raleigh, NC · Remote

... advocacy with internal capacity. You Will * Own the Enterprise Lifecycle: Drive end-to-end ... Demonstrated success managing the entire post-sale lifecycle, including renewals, expansions ...

Carvana

Customer Service Delivery Advocate

Raleigh, NC

$17 - $19/hr

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build ... We continually invest in our team members' success because when our team members grow, we grow.

Carvana

Customer Service Delivery Advocate

Raleigh, NC · On-site

$17 - $19/hr

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build ... We continually invest in our team members' success because when our team members grow, we grow.

Carvana

Customer Service Delivery Advocate

Raleigh, NC · On-site

$17 - $19/hr

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build ... We continually invest in our team members' success because when our team members grow, we grow.

Carvana

Customer Service Delivery Advocate

Raleigh, NC · On-site

$17 - $19/hr

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build ... We continually invest in our team members' success because when our team members grow, we grow.

Carvana

Customer Service Delivery Advocate

Raleigh, NC · On-site

$17 - $19/hr

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build ... We continually invest in our team members' success because when our team members grow, we grow.

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Success Advocate information

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How much do success advocate jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for success advocate in Raleigh, NC is $23.52, according to ZipRecruiter salary data. Most workers in this role earn between $21.25 and $25.24 per hour, depending on experience, location, and employer.

What jobs pay 2000 a day?

High-paying jobs that can pay around $2,000 a day typically include roles such as specialized surgeons, anesthesiologists, corporate lawyers, and certain high-level consultants or contractors. These positions often require advanced education, certifications, extensive experience, and work in demanding environments or on a contract basis. Income levels vary based on industry, location, and individual expertise.

What is a Success Advocate?

A Success Advocate is a professional who works closely with customers or clients to ensure they achieve their desired outcomes while using a company's products or services. They act as a liaison between the customer and the company, offering support, guidance, and resources to maximize satisfaction and success. Success Advocates often help onboard new clients, provide ongoing support, and gather feedback to improve the overall customer experience. Their goal is to build strong relationships and help clients get the most value from their investment.

Can you get paid to be an advocate?

Success Advocates are typically paid employees who earn a salary or hourly wage for their work supporting clients or customers. Compensation depends on the employer, experience, and job responsibilities, and may include benefits and performance bonuses. This role often requires strong communication skills and knowledge of the company's products or services.

What are the key skills and qualifications needed to thrive as a Success Advocate, and why are they important?

To thrive as a Success Advocate, you need strong customer service skills, problem-solving abilities, and often a background in business or communications. Familiarity with CRM systems like Salesforce, support ticketing platforms, and customer engagement tools is typically required. Exceptional interpersonal communication, active listening, and empathy help build trust and foster long-term client relationships. These skills are crucial for ensuring customer satisfaction, retention, and the overall success of both the client and the organization.

What is the 3 month rule for jobs?

The 3 month rule for jobs typically refers to the expectation that new employees demonstrate their value within the first three months of employment. For Success Advocates, this period often involves onboarding, training, and initial performance assessments to ensure they meet role requirements and organizational goals.

What job makes $10,000 a month without a degree?

A Success Advocate can potentially earn $10,000 a month through performance-based incentives, client retention, and high-value service offerings. Success Advocates often require strong communication skills, industry knowledge, and experience in customer success or sales, but typically do not need a formal degree. Achieving this income level depends on the company, location, and individual performance.

How does a Success Advocate typically collaborate with other departments to ensure client satisfaction?

Success Advocates work closely with teams such as Sales, Product, and Support to deliver a seamless client experience. They often act as a bridge, communicating client needs and feedback to internal teams and coordinating solutions for any issues that arise. Regular meetings, shared project management tools, and cross-functional initiatives are common ways Success Advocates stay aligned with colleagues. This collaborative approach helps ensure that client goals are met and that any challenges are addressed promptly.

What is the difference between Success Advocate vs Customer Success Manager?

AspectSuccess AdvocateCustomer Success Manager
Required CredentialsTypically a bachelor's degree, strong communication skills, industry-specific knowledgeSimilar credentials, often with experience in client management or account management
Work EnvironmentCustomer support teams, client-facing roles, often in tech or SaaS companiesClient relationship management, strategic planning, cross-department collaboration
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on customer retentionWidely used in SaaS, software, and tech sectors for client success and retention

While both roles focus on customer satisfaction and retention, Success Advocates typically handle direct support and onboarding, whereas Customer Success Managers develop long-term relationships and strategic account growth. The roles often overlap but differ mainly in scope and strategic involvement.

What are popular job titles related to Success Advocate jobs in Raleigh, NC? For Success Advocate jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Success Advocate jobs in Raleigh, NC look for? The top searched job categories for Success Advocate jobs in Raleigh, NC are:
Success Advocate jobs near you
Infographic showing various Success Advocate job openings in Raleigh, NC as of June 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $48,931 per year, or $23.5 per hour.

Senior Customer Success Manager / Architect

Instruqt

Raleigh, NC • On-site, Remote

Full-time

Posted 3 days ago

Job description

About Instruqt
At Instruqt, we believe the future of enterprise growth will be built on experience, not explanation.
We power hands-on product experiences for developer-first software companies like Elastic, MongoDB, Datadog, and HashiCorp. Our platform helps marketing, sales, and education teams turn product adoption into revenue acceleration.
We are a fast-growing SaaS company (~$8M ARR in 2025, 122% NRR, 94% logo retention) building the category-defining platform for hands-on product adoption.
Location:
Remote (US, Canada) - East Coast Preferred
We are now hiring a Senior Customer Success Manager / Architect to help drive expansion, retention, and measurable ROI across our strategic customer base.
The Role
This is not a traditional "check-in and QBR" CSM role.
This is a revenue-impacting, expansion-focused, value-driven role responsible for:
  • Protecting and growing $50K-$500K+ ARR accounts
  • Driving measurable adoption across GTM teams (Marketing, Sales, Education)
  • Own the customer journey from Onboarding to Expansion
  • Proving ROI in business terms
  • Turning champions into advocates

You will manage a portfolio of developer-first software companies and serve as a strategic advisor to Marketing, Sales Engineering, and Customer Education leaders.
What You'll Own:
  1. Retention & Health
  • Maintain >95% gross retention across your book
  • Identify churn risk early (budget, adoption gaps, technical blockers)
  • Drive executive alignment and renewal strategy 120+ days in advance

2. Expansion Revenue
  • Drive land → expand motion across GTM departments
  • Identify upsell opportunities tied to:
    • Increased usage
    • New use cases (Marketing → Sales → Education)
    • Strategic initiatives
  • Partner with AEs to close expansion deals ($50K-$500K+ ARR)

3. Adoption & Time-to-Value
  • Own onboarding for strategic accounts
  • Ensure successful adoption and utilization of new product and feature releases.
  • Reduce friction in content creation and scaling

4. ROI & Executive Alignment
  • Quantify value with your customers in terms of:
    • Reduced churn
    • Increased pipeline
    • Higher win rates
    • Faster onboarding
  • Run executive QBRs tied to measurable business impact

5. Advocacy & Champions
  • Develop multi-threaded relationships
  • Cultivate referenceable customers
  • Contribute to case studies and referrals

What "Great" Looks Like:
In your first 12 months, you will:
  • Maintain 95%+ logo retention
  • Contribute meaningfully to 120%+ NRR
  • Drive at least 2-4 expansion motions across your portfolio
  • Elevate conversations from "lab usage" to "revenue impact"
  • Build trusted advisor relationships with Director+ level stakeholders

Who You Are:
Experience
  • 5+ years in Customer Success, Account Management, or Strategic Consulting
  • Experience managing $100K+ ARR SaaS accounts
  • Experience selling or supporting technical products (DevOps, Data, Security, Cloud Infra preferred)
  • Comfortable working with Sales Engineers and technical stakeholders

Skills
  • Strong business acumen, can tie product usage to revenue impact
  • Confident in executive conversations
  • Data-driven and analytical
  • Expansion-oriented mindset
  • Clear, structured communicator

Bonus
  • Experience supporting Marketing or DevRel teams
  • Familiarity with developer tools
  • Background in technical education or enablement
  • Sales or Sales Engineering experience

Why This Role Matters
Instruqt's growth depends on:
  • Expansion inside existing accounts
  • Increased product adoption across GTM teams
  • Clear ROI storytelling
  • Strong champions who bring us into new companies

Customer-centricity is central to our growth strategy. This role is critical to unlocking the next stage of expansion.
Compensation
  • Competitive base salary
  • Performance-based variable tied to retention and expansion
  • Equity participation
  • Remote-first culture
  • High-impact, high-visibility role

If you want to build category-defining customer relationships at a company shaping the future of product adoption, we'd love to talk.

Apply