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Success Advocate Jobs in Raleigh, NC (NOW HIRING)

Appian Corporation

Customer Success Manager

Raleigh, NC · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Collaborate effectively with internal and external partners, mentor colleagues, and advocate for ...

iCIMS

Senior Manager, Customer Success

Raleigh, NC · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing ... Foster a culture of customer advocacy, collaboration, continuous learning, and results orientation.

Carvana

Customer Service Delivery Advocate

Raleigh, NC · On-site

$17 - $19/hr

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build ... We continually invest in our team members' success because when our team members grow, we grow.

Carvana

Customer Service Delivery Advocate

Raleigh, NC · On-site

$17 - $19/hr

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build ... We continually invest in our team members' success because when our team members grow, we grow.

Carvana

Customer Service Delivery Advocate

Raleigh, NC · On-site

$17 - $19/hr

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build ... We continually invest in our team members' success because when our team members grow, we grow.

Carvana

Customer Service Delivery Advocate

Raleigh, NC · On-site

$17 - $19/hr

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build ... We continually invest in our team members' success because when our team members grow, we grow.

Carvana

Customer Service Delivery Advocate

Raleigh, NC · On-site

$17 - $19/hr

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build ... We continually invest in our team members' success because when our team members grow, we grow.

Carvana

Customer Service Delivery Advocate

Raleigh, NC · On-site

$17 - $19/hr

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build ... We continually invest in our team members' success because when our team members grow, we grow.

Pop-UP Talent

Customer Success Manager, CSM

Raleigh, NC · On-site

$110K - $130K/yr

Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager ... The CSM acts as a steward, advocate, and thought partner, ensuring every customer's journey is ...

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager ... The CSM acts as a steward, advocate, and thought partner, ensuring every customer's journey is ...

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Success Advocate information

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How much do success advocate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for success advocate in Raleigh, NC is $23.52, according to ZipRecruiter salary data. Most workers in this role earn between $21.25 and $25.24 per hour, depending on experience, location, and employer.

What is a Success Advocate?

A Success Advocate is a professional who works closely with customers or clients to ensure they achieve their desired outcomes while using a company's products or services. They act as a liaison between the customer and the company, offering support, guidance, and resources to maximize satisfaction and success. Success Advocates often help onboard new clients, provide ongoing support, and gather feedback to improve the overall customer experience. Their goal is to build strong relationships and help clients get the most value from their investment.

What are the key skills and qualifications needed to thrive as a Success Advocate?

To thrive as a Success Advocate, you need strong customer service skills, problem-solving abilities, and often a background in business or communications. Familiarity with CRM systems like Salesforce, support ticketing platforms, and customer engagement tools is typically required. Exceptional interpersonal communication, active listening, and empathy help build trust and foster long-term client relationships. These skills are crucial for ensuring customer satisfaction, retention, and the overall success of both the client and the organization.

How does a Success Advocate typically collaborate with other departments to ensure client satisfaction?

Success Advocates work closely with teams such as Sales, Product, and Support to deliver a seamless client experience. They often act as a bridge, communicating client needs and feedback to internal teams and coordinating solutions for any issues that arise. Regular meetings, shared project management tools, and cross-functional initiatives are common ways Success Advocates stay aligned with colleagues. This collaborative approach helps ensure that client goals are met and that any challenges are addressed promptly.

What is the difference between Success Advocate vs Customer Success Manager?

AspectSuccess AdvocateCustomer Success Manager
Required CredentialsTypically a bachelor's degree, strong communication skills, industry-specific knowledgeSimilar credentials, often with experience in client management or account management
Work EnvironmentCustomer support teams, client-facing roles, often in tech or SaaS companiesClient relationship management, strategic planning, cross-department collaboration
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on customer retentionWidely used in SaaS, software, and tech sectors for client success and retention

While both roles focus on customer satisfaction and retention, Success Advocates typically handle direct support and onboarding, whereas Customer Success Managers develop long-term relationships and strategic account growth. The roles often overlap but differ mainly in scope and strategic involvement.

Success Advocate jobs near you
Infographic showing various Success Advocate job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 20% Part Time, 1% Temporary, and 9% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,931 per year, or $23.5 per hour.

Customer Success Manager

Appian Corporation

Raleigh, NC • On-site

$125K - $250K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 27 days ago

Key responsibilities

  • Uncover and shape each customer's business goals, translating them into prioritized, actionable plans and driving execution in close partnership with stakeholders.

  • Lead customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.

  • Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth.

Job description

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian's software platform with AI, robotic automation, Data Fabric, and other innovative technologies. You will gain a deep understanding of our customers' business goals, cultivate impactful relationships with stakeholders at different levels, positioning yourself as a trusted advisor and catalyst for their success.

Combining your understanding of customer needs, your business and technical aptitude, and deep expertise you will develop about Appian capabilities, you will enable customers to achieve their unique objectives through collaborative engagement with internal and external partners. As a Customer Success Manager, your task will be to ensure progress against key customer outcomes, identify and mitigate various types of risks to customer success, including: business, program, implementation, technical, project, adoption, engagement. 

In this role, you will: 

  • Uncover and shape each customer's business goals, translating them into prioritized, actionable plans and driving execution in close partnership with stakeholders.
  • Lead customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.
  • Establish yourself as a strategic partner and trusted advisor by aligning Appian's capabilities to customers' evolving business strategies.
  • Identify opportunities to expand Appian's footprint and articulate clear, data-backed business value cases for additional investment.
  • Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth.
  • Develop joint roadmaps and success plans that deliver measurable outcomes and sustained impact.
  • Build deep expertise in Appian's products, implementation methodology, and best practices to guide customers effectively.
  • Recommend process improvements and technology solutions, including AI, that drive efficiency and business value.
  • Communicate confidently across technical teams, business stakeholders, and C-level executives.
  • Collaborate effectively with internal and external partners, mentor colleagues, and advocate for agile practices.

Basic Qualifications:

  • Bachelor's degree, ideally in a technical field.
  • 10+ years of combined experience in technology or technical consulting.
  • Proven ability to act as a trusted advisor and drive measurable business value for customers.
  • Demonstrable understanding of enterprise platforms and systems and how they can be used to solve business problems.
  • Excellent consulting, communication, and presentation skills with executive and technical audiences.
  • Strong organization and project management skills with close attention to detail.
  • Experience with agile software development practices.
  • Expected travel averages around 25%, with higher travel demands during select months.

Preferred Qualifications: 

  • 5+ of experience within success management, program management, account management or advisory services.
  • Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS/PaaS).
  • Strong understanding of system integration, data architecture, or enterprise architecture.

The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. 

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

Base Salary Range
$125,000—$250,000 USD

Tools and Resources 

  • Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. 
  • Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
  • Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We've been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]

Follow Appian: LinkedIn, Youtube, Instagram, Facebook

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. 

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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