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How much do student services representative jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for student services representative in the United States is $16.90, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $20.19 per hour, depending on experience, location, and employer.

What is the difference between Student Services Representative vs Academic Advisor?

AspectStudent Services RepresentativeAcademic Advisor
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate's degreeBachelor's degree in education, counseling, or related field; sometimes a master's
Work EnvironmentEducational institutions, student support centers, collegesColleges, universities, academic departments
Employer & Industry UsageUsed across educational institutions to assist students with services and resourcesPrimarily in higher education to guide students academically and career-wise
Common Search & Comparison IntentUnderstanding roles related to student support and servicesSeeking guidance on academic planning and student success

While both roles support students, a Student Services Representative focuses on providing general support and resources, whereas an Academic Advisor specializes in academic planning and career guidance. The roles often overlap but serve distinct functions within educational institutions.

What is the role of a student representative?

A student services representative acts as a liaison between students and the institution, assisting with enrollment, providing information about programs, and addressing student concerns. They often work in administrative settings, using communication skills and knowledge of school policies to support student needs.

What jobs pay 4000 a week without a degree?

A Student Services Representative typically does not earn $4,000 a week without a degree, as this role usually offers lower wages. High-paying jobs that can reach this level without a degree include certain sales positions, real estate brokers, or specialized trades like commercial pilots or skilled construction managers, which often require experience, licensing, or certifications rather than a formal degree.

What skills do you need to work in student support services?

Student Services Representatives need strong communication and interpersonal skills to assist students effectively. They should be organized, empathetic, and familiar with relevant software systems like student information management tools. Additionally, problem-solving abilities and knowledge of institutional policies are important for providing accurate support.

Why is Gen Z struggling to get jobs?

As a Student Services Representative, understanding employment challenges for Gen Z involves recognizing factors like limited work experience, high competition, and evolving hiring practices that emphasize digital skills and adaptability. Many employers also prioritize soft skills and relevant certifications, which can be barriers for younger job seekers entering the workforce.

How does a Student Services Representative typically collaborate with other campus departments to support students?

Student Services Representatives frequently work with departments such as Admissions, Financial Aid, Academic Advising, and Campus Housing to address student needs comprehensively. They coordinate efforts to resolve student issues, refer students to specialized resources, and facilitate communication between students and various campus offices. This collaborative approach ensures students receive holistic support throughout their academic journey. Building strong interdepartmental relationships is a key part of the role and contributes to a positive student experience.

What are the key skills and qualifications needed to thrive as a Student Services Representative, and why are they important?

To thrive as a Student Services Representative, you need strong customer service skills, organizational abilities, and a background in education or administrative support, often supported by a bachelor's degree. Familiarity with student information systems (SIS), database management, and office productivity software is typically required. Exceptional interpersonal communication, problem-solving skills, and cultural sensitivity help you stand out in assisting diverse student populations. These skills ensure accurate student support, efficient operations, and a positive campus experience for all students.

What does a Student Services Representative do?

A Student Services Representative assists students with a variety of academic and administrative needs, such as enrollment, registration, financial aid, and general inquiries. They serve as a primary point of contact between students and the institution, helping to resolve issues and connect students with appropriate resources. Their goal is to enhance the student experience by providing guidance, support, and information throughout a student's academic journey.
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Student Services Representative jobs near you
Student Services Representative

Student Services Representative

Tufts University

Medford, MA • On-site

$27.35 - $31.70/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Tufts University rating

8.4

Company rating: 8.4 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

81st of 555 rated colleges and universities

Job description

Overview
Student Services is the is the first point of contact bridging academic and administrative functions and services at Tufts. Student Services provides a wide range of support, from guidance on how to pay tuition, apply for financial aid, obtain a transcript, register for classes, and leverages their service center structure in support of other student facing department's service needs when appropriate. Student Services collaborates with students, families, faculty, staff, and outside agencies to provide accurate and timely information and support of the completion of university transactions, as they relate to their areas of expertise.

What You'll Do
The Student Services Representative is the first point of contact for the Office of the Registrar, Financial Aid, the Bursar for the schools of Arts, Sciences and Engineering, University College, and financial services for the Fletcher School. The Student Services Representative provides support to other student facing offices and operations when appropriate. The Student Service Representative provides high-quality service via phone call and email assisting students, faculty, staff, parents, and alumni navigating a wide range university and governmental policies and processes. Student Service Representatives explain and interpret university policy and resolve questions and problems for students, faculty, staff, and parents. They are responsible for maintaining accurate information, policies, and processes that are compliant and reflect current practices.
  • Accurately interpret and efficiently explain a wide range of university and governmental policies, procedures, and practices regarding student records, financial aid, student billing, and other administrative functions as they relate to the student life cycle while promoting and providing excellent customer interactions in person, by phone and email, ensuring a smooth and thorough referral to other offices when necessary.
  • Answer department telephone and email, assisting students, parents, faculty, staff, and alumni obtain accurate information.
  • Utilize university systems and websites to streamline, support, and enhance communications.
  • Complete requests for transcripts, verifications, licensure forms, and letters as requested.
  • Respond to requests for information; determine appropriateness of release of information under well-established university and federal policies; transmit information, when appropriate.
  • Meet service level agreements by executing tasks with a timely, accurate, and customer-focused approach.
  • Ensure positive interactions with customers when following up on inquiries and paperwork.
  • Strive to provide best in class support and customer service to the Tufts community and constituents.
  • Provide training and support to colleagues.
  • Support and contribute to an equitable and inclusive work environment where cultural diversity is celebrated and valued, echoed in the service provided to students, faculty, staff, parents, and alumni.
  • Other Duties as assigned.

What We're Looking For
Basic Requirements:
Knowledge and experience typically acquired by:
  • Bachelor's Degree
  • High School Diploma /GED
  • Ability to use all aspects of Microsoft Office and Zoom
  • Ability to learn aspects of the Student Information Systems, Powerfaids and Transact systems that will assist in timely response
  • Must become familiar with University operational calendar and information flow regarding: student records, biographical data and University policies and procedures
  • Excellent organizational, communication, and time management skills
  • Ability to use good judgment and discretion in handling sensitive issues
  • Demonstrated ability to multi-task and not be hindered by frequent interruptions
  • Accuracy and attention to detail to respond and interact with diverse populations
  • Acknowledge errors in a timely and professional manner
Preferred Qualifications:
  • Some college work and experience in education/higher education setting

Special Work Schedule Requirements:

This is a hybrid role expected to be on campus at least 2 days each week. May require extended hours during high volume times during the academic year.


Pay Range
Minimum $23.00, Midpoint $27.35, Maximum $31.70
Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

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