Requisition ID
req37006
Working Title
Student Entry Level
Pay
$14.00 Hourly
Campus
Main - Albuquerque, NM
Department
IT Academic Technologies (321A)
Employment Type
Student Employment
Student Type
Status
Non-Exempt
Background Check Required
No
For Best Consideration Date
7/7/2026
Position Summary
WE ARE ACCEPTING APPLICATIONS FOR THIS POSITION FROM ALL STUDENTS REGARDLESS OF WORK STUDY AWARD
This position is for Fall Semester of 2026
Academic Technologies is seeking a highly responsible, and motivated student to serve as a Computer Pod Student Consultant (SCONs). This position oversees daily operations within the computer classroom and computer pod.
The Computer Pod Student Consultant (SCONs) plays a critical role in ensuring high-quality technical support, maintaining operational efficiency, and delivering excellent customer service to students, faculty, and staff. This role acts as the primary point of coordination within the pod and serves as a liaison between students, faculties, staffs and full-time Academic Technologies personnel.
Successful candidates will demonstrate strong accountability, communication skills, and the ability to manage both technical responsibilities and team coordination.
Position Overview
The Computer Pod Student Consultant (SCONs) is responsible for overseeing pod operations, supporting staff, faculties, students and ensuring all technology and services within the pod function effectively. This position requires a balance of technical expertise, and customer service excellence.
Duties & Responsibilities:
Serve as the primary point of contact for technical and customer service issues
Provide technical support and training for classroom and pod technology
Monitor pod operations to ensure coverage, efficiency, and quality of service
Coordinate and communicate with full-time staff regarding issues, updates, and ongoing needs
Perform troubleshooting of hardware, software, and classroom technology systems
Ensure timely response and resolution of support requests
Assist with testing, deployment, and maintenance of new and existing technology
Maintain organization, cleanliness, and professional standards within the pod
Support administrative and operational tasks as needed
Minimum Qualifications
Preferred Qualifications
Minimum Qualifications:
Enrolled in a degree seeking program at UNM, at least half-time (6 hours) at UNM for fall and spring semesters.
Demonstrated reliability, professionalism, and strong communication skills
Ability to work independently and make informed decisions in a fast-paced environment
Preferred Qualifications:
Prior IT or customer service experience (formal or informal)
Experience in IT support, troubleshooting, or classroom technology
Strong customer service experience
Ability to support peers
Experience working with faculty, staff, and diverse user groups
Strong problem-solving and organizational skills
Application Instructions
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.
**ALL APPLICANTS MUST SUBMIT A RESUME & COVER LETTER**
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.