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Staffbase Jobs (NOW HIRING)

Staffbase

Associate Customer Care Agent

Minneapolis, MN · On-site

$48K - $51K/yr

About Staffbase We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience ...

Weir

Communications Specialist

Fort Worth, TX · Hybrid

$51K - $68K/yr

Monitor engagement metrics and employee feedback using tools like Staffbase analytics to optimize content effectiveness and continuously improve communication outcomes. Adapt campaigns based on ...

Weir Group

Communications Specialist

Fort Worth, TX · Hybrid

$51K - $68K/yr

Monitor engagement metrics and employee feedback using tools like Staffbase analytics to optimize content effectiveness and continuously improve communication outcomes. Adapt campaigns based on ...

The Weir Group PLC

Communications Specialist

Fort Worth, TX · On-site

$51K - $68K/yr

Monitor engagement metrics and employee feedback using tools like Staffbase analytics to optimize content effectiveness and continuously improve communication outcomes. Adapt campaigns based on ...

SilverTech, Inc.

Client Director (Sales)

Bedford, NH · On-site

Collaborate with partners such as Sitecore, Optimizely, Contentstack, Kentico, Sitefinity, Staffbase and Salesforce to identify and pursue global opportunities * Define project scope, goals ...

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Staffbase information

What is the difference between Staffbase vs Content Manager?

AspectStaffbaseContent Manager
CredentialsTypically requires communication, digital content, or marketing experienceRequires content creation, editing, and digital marketing skills
Work EnvironmentInternal corporate communication teams, intranet managementMarketing departments, digital content teams
Industry UsageUsed across various industries for employee communicationUsed mainly in marketing, media, and corporate sectors
Search/Comparison IntentPeople comparing internal communication toolsPeople comparing content management roles

Staffbase and Content Manager roles often overlap in digital communication and content creation. Staffbase focuses on internal employee communication platforms, while Content Managers handle digital content strategy and production. Both require strong communication skills and familiarity with digital tools, but Staffbase is more specialized in internal communication solutions, whereas Content Managers have a broader content strategy role.

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Staffbase jobs near you
Infographic showing various Staffbase job openings in the United States as of July 2026, with employment types broken down into 70% Full Time, and 30% Contract. Highlights an 80% Physical, and 20% Hybrid job distribution.

Associate Customer Care Agent

Staffbase

Minneapolis, MN • On-site

$48K - $51K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About Staffbase
We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.
Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis-St. Paul, our diverse team of 750+ employees supports 2,000+ customers-reaching over 16.4 million employees-in transforming their employee experience.
We are proud to be a Unicorn company-privately valued at over $1 billion-demonstrating strong growth, innovation, and lasting impact in our industry. Together, we're shaping the future of workplace communication.
Staffbase is looking for an Associate Customer Care Agent in our Minneapolis-Saint Paul office. In this role, you will mainly focus on supporting our customers with all kinds of inquiries to ensure the customers' ongoing satisfaction. With your deep product knowledge, you will be in direct contact with our customers and other internal teams, primarily with Development and Customer Success Management departments.
To support our customers as best as possible, we are looking for colleagues who are open to work from 8am - 4pm Central Time, Monday to Friday.
What you'll be doing
  • Provide outstanding customer service mainly via email, phone, and in the future, also live chat
  • Answer general queries, after-sales requests, product, and technical inquiries
  • Take ownership of the support tickets and be responsible for funneling them through all process stages until you find the perfect solution
  • Investigate potential bugs and errors, escalate if necessary, and inform other parts of the team continuously
  • Reaching out proactively to customers who might face an issue to inform them about it

What you need to be successful
  • Experience in a customer support role with an ability to talk to customers via phone, email, and live chat
  • Working experience in a customer-facing role, and you enjoy interacting with customers on a day-to-day basis
  • You are able to communicate on a high level with customers and internal stakeholders, e.g., Sales, Development, and Account Management
  • General understanding of how HTML/CSS works
  • Excellent communication skills
  • You are a motivated team player with passion, humor, and enthusiasm, who enjoys working in an international and diverse environment
  • You are a tech and smartphone-savvy person
  • Experience with a ticket system (e.g. Zendesk) and live-chat system (e.g. Intercom) is a big plus

What you'll get
  • Competitive Compensation - we offer attractive salary packages, including LTIP (unit-based Long Term Incentive Plan)
  • Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608
  • Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
  • Support - we're offering a 401(k) plan with company match and health plans, including dental & vision, as well as competitive Paid Parental Leave to support new parents
  • Volunteer Day - you'll get one day off per year for supporting a social project

In compliance with local law, we are disclosing the compensation, or a range thereof. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $48,000 - $51,800 base salary per year. Other rewards may include commissions and program-specific awards. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, an employee growth budget, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).
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