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Sop Writer Jobs (NOW HIRING)

DSV A/S

Customs Specialist, Entry Writer

Buffalo, NY · On-site

$20 - $28/hr

... SOP) Meet entry preparation and submission requirements based on client SOP, product service level ... writer may fill the position of a lead in a brokerage group. They may manage dispatchers ...

DSV A/S

Customs Specialist - Entry Writer

Chester, PA · On-site

$22.50 - $30.50/hr

Customs Specialist - Entry Writer Time Type: Full Time The Entry Writer is responsible for the ... on client SOP, product service level and/or country and government agency requirements • ...

Lilly

HSE Permit Writer

Lebanon, IN · On-site

$33.89 - $49.71/hr

The Health Safety and Environment (HSE) Permit Writer will develop and maintain safe work permits ... Execute unplanned SOP changes. * Support Process Engineers/Maintenance/Projects and Supervision in ...

Eli Lilly and Company

HSE Permit Writer

Lebanon, IN

The Health Safety and Environment (HSE) Permit Writer will develop and maintain safe work permits ... Execute unplanned SOP changes. * Support Process Engineers/Maintenance/Projects and Supervision in ...

Eli Lilly and Company

HSE Permit Writer

Lebanon, IN · On-site

The Health Safety and Environment (HSE) Permit Writer will develop and maintain safe work permits ... Execute unplanned SOP changes. * Support Process Engineers/Maintenance/Projects and Supervision in ...

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How much do sop writer jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for sop writer in the United States is $38.94, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $47.12 per hour, depending on experience, location, and employer.

What is a SOP Writer job?

A SOP (Standard Operating Procedure) Writer is responsible for creating clear, concise, and structured documents that outline procedures and best practices for an organization. They work closely with subject matter experts to ensure accuracy and compliance with industry standards. SOP Writers are commonly employed in industries such as healthcare, pharmaceuticals, manufacturing, and IT to document workflows and improve efficiency. Strong writing skills, attention to detail, and knowledge of regulatory requirements are essential for this role.

What are the key skills and qualifications needed to thrive in the Sop Writer position, and why are they important?

To thrive as an SOP Writer, you need excellent technical writing skills, strong attention to detail, and an understanding of regulatory or compliance requirements, often supported by a relevant degree such as in English, Technical Communication, or a scientific field. Familiarity with document management systems, process mapping tools, and sometimes quality management software is typically required. Outstanding interpersonal skills, adaptability, and the ability to gather information from diverse subject matter experts help make someone excel in this role. These competencies are crucial for creating clear, accurate, and compliant standard operating procedures that support organizational consistency and efficiency.

What are the typical daily responsibilities of an SOP Writer?

As an SOP Writer, your daily responsibilities usually involve working closely with various departments to gather detailed information about processes and translating that information into clear, structured procedure documents. You will review and update existing SOPs, ensure all new documents align with regulatory standards, and coordinate revisions based on stakeholder feedback. Additionally, you'll often participate in process improvement meetings, manage document version control, and may provide guidance or training to employees on following SOPs. This role requires both independent work and regular collaboration to ensure accuracy and compliance in all documentation.

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Process Writer

Process Writer

Gainwell Technologies LLC

Jacksonville, FL • On-site

Other

Medical, Life, Retirement, PTO

Re-posted 16 days ago

Gainwell Technologies rating

7.7

Company rating: 7.7 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

122nd of 209 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
Gainwell Technologies is seeking a highly motivated and detail-oriented Process Writer to join our Customer Experience (CX) team. This role will be instrumental in documenting processes, writing procedures, creating Standard Operating Procedures (SOPs) and Desk Level Procedures (DLP), and creating process maps for all CX functional areas. The ideal candidate will work closely with Lean Six Sigma Black Belts and other team members to ensure comprehensive and standardized process documentation that aligns with best practices.
Your role in our mission
  • Process Documentation: The role involves working closely with Lean Six Sigma Black Belts and CX teams to document existing processes through detailed flowcharts, process maps, and written descriptions. This includes conducting a thorough gap analysis to identify inefficiencies and suggesting improvements, ensuring that all documentation is standardized, consistent, and aligned with organizational and industry best practices.
  • SOP and DLP Development: Responsibilities include writing and maintaining clear, concise, and standardized SOPs and DLPs for all CX functional areas. Regular reviews and updates of SOPs and DLPs are necessary to ensure accuracy and relevance considering process changes or new requirements. Implementing version control procedures to track changes and updates is also a key aspect.
  • Quality Assurance: The role includes conducting periodic reviews and validations of process documentation to ensure it reflects actual operations and complies with operational standards. Gathering feedback from stakeholders and operational teams to refine and enhance documentation as necessary is an important responsibility.
  • Documentation Standards: Developing and implementing documentation standards and best practices to ensure consistency and usability across all CX processes is required. Creating and maintaining documentation templates, tools, and resources to facilitate standardized practices is also part of the job.
  • Collaboration: Working with cross-functional teams to gather information, clarify process details, and ensure comprehensive documentation is a key responsibility. Engaging with stakeholders to understand their needs and incorporating their feedback into documentation will be essential.
  • Project Management, Reporting and Communication: The role involves tracking and reporting progress on documentation projects, ensuring deadlines are met and deliverables are of high quality. The Process Writer is responsible for managing documentation-related project activities, including work planning, milestone tracking, risk identification, stakeholder coordination, and escalation of issues that may impact project timelines or deliverables. Clear communication of findings, recommendations, and project updates to team members, stakeholders, and management is critical.

What we're looking for
Basic Qualifications
  • Bachelor's degree in Technical Writing, Business, Communication, or related field OR equivalent combination of education and experience in technical/process writing, SOP/DLP development, and/or operational documentation.
  • Knowledge management skills; involving identifying, creating, storing, and disseminating information so that it is accessible and actionable for employees and stakeholders.
  • Confidence in leading Teams meetings and gaining the necessary process information from others.
  • Good communication and interpersonal skills to interact and develop relationships, influencing both internal and external business units and subject matter experts.
  • Microsoft Office Suite experience and proficiency, most extensively in Word (styles, templates, document control), Excel (tracking, data organization, basic formulas), PowerPoint, and SharePoint (document management, version control).
  • Working knowledge of process mapping techniques, with the ability to facilitate stakeholder discussions, document current and future-state workflows, and develop process maps using Visio or similar applications.
  • An analytical mindset to accurately break down and record processes.
  • Ability to work as part of a team to identify and create solutions, as well as independently to manage and complete projects and tasks.

Preferred Qualifications
  • Industry knowledge of Medicaid operations (Claims, Prior Authorization, Provider Enrollment, Contact Center, Mailroom).
  • Demonstrated experience translating complex workflows into clear, standardized documentation (SOPs, DLPs, process maps).
  • Experience with Lean Six Sigma methodologies or Lean Six Sigma Green Belt Certification is a plus.
  • Demonstrated experience managing projects with multiple workstreams, including task decomposition, dependency tracking, and timeline management using project management tools (e.g., MS Project, Planner, or equivalent).
  • Strong analytical and problem-solving skills with the ability to identify process gaps, evaluate alternatives, and recommend effective solutions.
  • Proficiency in personal computer and business software applications, including Microsoft Office Suite and other business productivity tools.

What you should expect in this role
  • Remote position (US only)
  • Opportunities to travel through your work (0-10%)
  • Video cameras must be used during all interviews, as well as during the initial week of orientation
  • The deadline to submit applications for this posting is 7/30/2026

The pay range for this position is $44,000.00 - $62,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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