Solution Delivery Consultant Jobs (NOW HIRING)

Responsible for collaborating with clients to configure software solutions in pre-production and production environments.
About Netsmart
At Netsmart, improving care delivery isn't just our aspiration - it's our passion! For more than 50 years, we've been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post-Acute markets. We collaborate with organizations and partner with clients across the care spectrum to anticipate challenges, identify obstacles, and recognize new opportunities as healthcare evolves. We continuously strive to advance our technologies and offerings beyond the EHR by embracing new trends that empower healthcare professionals to provide the best possible care.
About the Role
As a Solution Delivery Consultant, you'll collaborate directly with clients to configure and validate Netsmart solutions in both pre-production and production environments. This role blends technical problem-solving, hands-on configuration, and clear communication - helping clients understand, adopt, and succeed with their systems.
You'll work in a fast-paced setting where no two days look the same. This role is ideal for someone who enjoys learning new technologies, engaging with clients, and navigating evolving project needs.
What You'll Do
Client Communication & Consulting
• Explain system functionality, project status, and issue resolution through written documentation, presentations, and client meetings.
• Translate technical concepts into clear, accessible guidance for non-technical users.
• Build strong, professional client relationships and support solution adoption through workshops and training sessions.
Solution Implementation & Problem-solving
• Configure, test, and validate system components following established implementation methodologies.
• Troubleshoot configuration, integration, and data-related issues across client environments.
• Work closely with cross-functional teams to prevent escalations.
• Identify and clearly communicate risks, issues, and solution status .
• Read various documents and translate them into a solution design.
Analysis, Testing & Training
• Support workflow and process analysis to understand client needs.
• Execute system testing to confirm configurations perform as expected .
• Lead end-user training and share industry standards and delivery practices to drive successful adoption.
• Track and document testing outcomes to validate success thresholds and demonstrate measurable progress.
Continuous Improvement
• Recommend ways to improve internal processes and implementation approaches.
• Create and maintain documentation for standard practices and client-specific configurations .
• Contribute to a collaborative learning culture by actively sharing knowledge, supporting peers, and helping strengthen team capabilities.
Required Qualifications
• Bachelor's degree or equivalent relevant experience
• 1+ year of experience in healthcare IT, systems implementation, technology consulting, or a similar client-facing role
• Strong written and verbal communication skills
• Proven problem-solving and decision-making abilities
• Ability to work in fast-paced, sometimes ambiguous environments
• Flexibility and willingness to learn new technologies
Technical Skills
• Experience with system configuration, testing, and troubleshooting
• Understanding of databases and data structures
• Ability to clearly explain technical concepts to non-technical audiences
• Familiarity with SQL (basic queries, data review, troubleshooting)
Preferred Skills
• Experience with Salesforce or similar CRM platforms
• Knowledge of basic accounting principles or Revenue Cycle Management (RCM)
• Experience within Netsmart client industries (clinical, human services, senior living, long-term care, etc.)
• Experience with Netsmart EHR solutions
• General conceptual understanding of AI and automation in solution delivery (workflow optimization, data insights)
Work Environment & Expectations
• Willingness to travel 20% depending on project needs
• Ability to work onsite in Overland Park, KS
• Ability to support clients across multiple time zones, including occasional extended or non-traditional work hours
• Comfortable working in a collaborative, client-facing consulting environment
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.
If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.
All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
Netsmart's Job Applicant Privacy Notice may be found here.