Snap Case Worker Jobs (NOW HIRING)

Position Summary: 

The Philabundance SNAP Coordinator is responsible for expanding access to food assistance by combining community outreach and education with hands-on enrollment support. This role works directly with individuals and families to apply for and maintain SNAP benefits, while also partnering with community organizations to increase awareness and referrals through education and training. Utilizing both relationship building and one-on-one support, the SNAP Coordinator helps reduce barriers and ensure more people can access the resources they need to thrive.

This is a highly relational, community-oriented role for someone who is equally comfortable working one-on-one with clients and presenting to large community groups.

Competencies:

• Accountability: reliable, honest, and transparent; regularly makes commitments and takes ownership of responsibilities.

• Effective Communication: conveys information clearly, with respect and integrity, using a professional manner and the appropriate means and channels for audience and subject matter.

• Agility: maintains efficiency in a changing work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.

• Quality: Work is organized, accurate and neat. The employee displays a commitment to excellence, checks work and learns from mistakes, and seeks feedback to improve quality as needed.

• Engagement: contributes to the success of the organization by embracing teamwork, taking initiative on tasks and problem-resolution, and seeking out learning opportunities.

Primary Responsibilities:

Outreach and Education:

• Build, manage and strengthen partnerships with community organizations to expand SNAP awareness and increase access

• Identify and cultivate new partnerships, including targeted outreach to priority communities, to raise awareness and connect individuals to SNAP

• Develop and lead SNAP workshops and presentations that share clear, accessible information about SNAP eligibility, and other community resources

• Represent the organization at community events, resource fairs, and partner sites

• Collaborate with partners to improve referral pathways and ensure follow-through

• Participate in community meetings and cross-sector collaborations to strengthen food access networks

• Contribute to special projects, pilots, or initiatives related to SNAP access and innovation

Enrollment, Client Support and Application Assistance

• Provide one-on-one support to individuals and families completing SNAP applications

• Conduct eligibility pre-screenings and explain benefits in clear, accessible language

• Support clients in gathering necessary documentation and understanding the application process

• Respond to incoming calls and inquiries, providing accurate information about SNAP and related resources

• Troubleshoot barriers to access, including application delays, denials and documentation challenges

• Refer clients to additional community resources beyond SNAP as needed

• Follow established protocols to ensure high quality, consistent service delivery

• Maintain strict confidentiality of personally identifiable information (PII), including Social Security numbers, income, and household data, ensuring access is limited to authorized, needtoknow use in alignment with SNAP requirements

Case Management and Retention Support

• Follow up with clients throughout the application process to support successful enrollment

• Support clients in maintaining benefits through recertification and reporting requirements

• Assist with appeals, verifications and communication with state systems (e.g. COMPASS)

• Maintain accurate, confidential client records and ensure all required follow-up is completed

• Engage with clients in a manner that centers dignity, respect and cultural humility, recognizing the barriers many individuals face when accessing benefits

• Ensure compliance with all applicable federal and state regulations, including USDA Food and Nutrition Service guidelines and the Privacy Act of 1974

Data Tracking, Reporting and Program Support

• Track outreach activities, referrals, applications and outcomes using internal systems

• Enter and maintain accurate client and program data

• Use data to identify gaps in access and inform outreach strategies

• Contribute to program reporting and continuous improvement efforts

• Participate in team meetings, trainings, and ongoing program development

• Stay current on SNAP policy changes and best practices

• Implement secure data handling practices by using approved systems, safeguarding physical and digital records, and ensuring proper storage or disposal of sensitive documents

• Identify potential data security risks, promptly report suspected data breaches or incidents, and support audits or investigations to uphold program integrity

Additional Job Duties:

• Contribute to building and shaping outreach and enrollment processes as the program continues to grow and evolve

• Demonstrate flexibility in adapting to new systems, partnerships, and strategies

• Support team-wide initiatives and other duties as assigned

Note:Background check must be completed before hire this may include a financial background clearance due to access to private and financial information.

A clean driving record and valid driver’s license is required if employee is going to use company vehicles for transportation to agency partner visits or event participation.

Educational Achievement

• High School Diploma or GED a plus. Additional formal education preferred.

• Serve Safe Certification preferred, must achieve within first 30 days of employment.

Work Experience

• A minimum of 1 year of experience in administration or customer service within a cohesive effective team environment. Ideally in social services, government, or related industry.

• Previous experience in a fast paced environment with many competing priorities. 

Preferred

• Previous experience working with low income or other transitioning community of people highly preferred. A robust knowledge of the issues facing people living at or near the poverty line, recovery, and reentry into the work force highly preferred.

• Previous experience negotiating, problem solving and researching to ensure high efficiencies and results tied to compliance and customer service.

• Previous experience with Government Programs highly preferred.

Required Skills and Abilities

• Ability to work independently and provide sound decision making, reliable work out put and align with requirements and processes. 

• Communicates clearly, both in written and verbal form.

• Thoroughly understand the details of each government program offered to our agency partners and stay abreast of new rules and regulations.

• Ability to read, understand and apply contracts and agreements.

• Ability to diffuse escalations, offer options and solutions aligned with Philabundance business practices and mission.

• Strong administrative capability to work with databases, produce reports, communication, analysis and present internally and externally. (Microsoft suite, ppt, database exp. and Zoom/Teams)

• Excellent interpersonal skills: ability to build strong relationships and work collaboratively with individuals and teams internally and externally. 

• Must have strong attention to detail and deadlines. Ability to work with program requirements, support programs, and tracking activity to ensure accountability and accurate status. 

• Ability to speak multiple languages a plus. Fluency with Spanish highly preferred.

• A deep commitment to Philabundance’s mission

• Ability to thoroughly understand and adhere to SNAP policies, data privacy requirements, and confidentiality standards

• Strong attention to detail and commitment to regulatory compliance and program integrity

Physical Demands

• Must have the ability to be available evenings, weekends and take on extended hours as business needs demand.

• Must be willing and able to travel within and outside of the service area (employee can use public transportation, rideshare service, personal vehicle, or other means) Must be physically compatible with travel, office visits, events, and meetings. Must have valid driver’s license if using company vehicle.

• Work in a seated position up to 8 hours a day, 5 days a week; Bend, stoop/squat, and walk intermittently throughout the day; Must be able to move up to 25 pounds. Shared supported lift is preferred, two people can move objects to lower impact.  

• See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper safety conditions.

• Maintain an acceptable work pace and align with required personal and team deadlines. Must meet goals.

• Demonstrate cognitive ability to provide direction as well as follow directions and routines, work independently with appropriate judgment, read words and numbers, concentrate, memorize, recall, identify logical connections and determine sequence of response, process proactively and identify near and long term future needs as well as evaluate problems and escalate/inform management as is necessary.

• Perform office tasks using simple hand grasp, fine hand manipulation, and reach associated with assigned tasks such as keying.

• Able to take on a diverse range of tasks equally effectively. Responds positively to change and influences others to adapt positively to new situations quickly.