ZipRecruiter

Log In

1

Sms Chat Operator Jobs (NOW HIRING)

Comcast

Customer Service Sales Representative (TSX)

PA · On-site

$16/hr

... Operating Principles, Net Promoter System and quality behaviors. Responsible for accurately and ... SMS, chat, email or phone. Core Responsibilities * Virtual work-from-home role * Base Rate: $16.00 ...

Breeze Airways

$16.50/hr

Handle all aspects of ticketing and check-in by operating a computerized system. System usage ... SMS, chat, email, and other messaging channels) * Be willing to work with a station trainer to ...

WSI Talent

Machine Operator

Sturgis, MI · On-site

$17/hr

Let's chat about the Machine Operator role if you: * Can spot a flaw from a mile away thanks to ... You have the option to unsubscribe from email communications or remove yourself from SMS messaging ...

WSI Talent

Forklift Operator

Battle Creek, MI · On-site

$17/hr

Let's chat about the Forklift Operator role if you: * Have Pick and Reach Truck or Sit Down ... You have the option to unsubscribe from email communications or remove yourself from SMS messaging ...

AEG

Senior Vice President, Campus Sales

Bradenton, FL · On-site

... event operators * Elevate by IMG Academy, a performance and personal development solution that ... Oversee the day-to-day performance of sales funnels across phone, SMS, chat, email, and CRM ...

Workforce Strategies Inc

Production Operator

Portage, MI · On-site

$17 - $18.25/hr

Practicing and participating in all 5S activities Let's chat about the Production Operator role if ... You have the option to unsubscribe from email communications or remove yourself from SMS messaging ...

Podium

Staff AI Engineer - Utah

Lehi, UT · On-site

Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium ... SMS, chat). If you thrive in fast-paced, highly iterative environments, enjoy solving complex ...

Podium

Staff AI Engineer - USA

Lehi, UT · On-site +1

Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium ... SMS, chat). If you thrive in fast-paced, highly iterative environments, enjoy solving complex ...

NCSA

Senior Vice President, Campus Sales

Bradenton, FL · On-site

... event operators * Elevate by IMG Academy, a performance and personal development solution that ... Oversee the day-to-day performance of sales funnels across phone, SMS, chat, email, and CRM ...

WSI Talent

Machine Operator

Battle Creek, MI · On-site

$16 - $19/hr

Let's chat about our roles if you: * Are open to working any shift * Can spot a flaw from a mile ... You have the option to unsubscribe from email communications or remove yourself from SMS messaging ...

WSI Talent

Production Operator

Portage, MI · On-site

$17 - $18.25/hr

Practicing and participating in all 5S activities Let's chat about the Production Operator role if ... You have the option to unsubscribe from email communications or remove yourself from SMS messaging ...

previous pagenext page

Showing results 21-40

All JobsTechnology JobsTelecommunications JobsTelecommunications Professional JobsSms Chat Operator Jobs

Sms Chat Operator information

See salary details

$12

$20

$27

How much do sms chat operator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for sms chat operator in the United States is $20.09, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What is an SMS chat operator?

SMS chat operators are professionals who engage in text-based conversations with clients through mobile messaging platforms. Their primary responsibilities include responding to messages, providing information, entertainment, or companionship, and maintaining engaging and appropriate conversations according to company guidelines. This role often requires excellent written communication skills, discretion, and the ability to multitask. SMS chat operators can work for various industries, such as customer service, social platforms, or adult chat services, depending on the employer.

What are the key skills and qualifications needed to thrive as an SMS chat operator, and why are they important?

To thrive as an SMS Chat Operator, you need excellent written communication skills, fast typing speed, and attention to detail, typically with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and chat support platforms is often required. Strong multitasking, empathy, and problem-solving abilities help operators engage customers effectively and resolve issues promptly. These skills are crucial for delivering high-quality support, ensuring customer satisfaction, and maintaining efficient communication in a fast-paced environment.

What are some common challenges SMS chat operators face and how can they be managed effectively?

SMS Chat Operators often encounter high message volumes and the need to respond quickly and accurately to multiple conversations at once. This can be challenging, especially when handling sensitive topics or addressing diverse customer concerns. Developing strong multitasking skills, using message templates, and staying organized with chat management tools can help manage the workload. Regular training and feedback from supervisors also support continuous improvement and reduce stress, ensuring operators maintain high-quality interactions.

What is the difference between Sms Chat Operator vs Customer Service Representative?

AspectSms Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentOnline chat platforms, remote or call center settingsCall centers, retail stores, or office settings
Industry UsageTelecommunications, online services, tech companiesRetail, banking, telecom, and various service industries
Primary TasksResponding to customer inquiries via SMS chatHandling customer questions via phone, email, or in person

While both roles involve assisting customers, Sms Chat Operators focus on online chat support through SMS, whereas Customer Service Representatives may handle inquiries via multiple channels like phone or email. The roles share similar credentials and work environments but differ mainly in communication methods and platforms used.

More about Sms Chat Operator jobs

What states have the most Sms Chat Operator jobs?

States with the most job openings for Sms Chat Operator jobs include:

What are popular job titles related to Sms Chat Operator jobs?

For Sms Chat Operator jobs, the most frequently searched job titles are:

Sms Chat Operator jobs near you
Infographic showing various Sms Chat Operator job openings in the United States as of September 2026, with employment types broken down into 40% Full Time, 58% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $41,790 per year, or $20.1 per hour.

Client Support Technician

Kirtland Air Force Base, NM • On-site

SMS DATA PRODUCTS GROUP, INC
IT Services • 501 - 1,000 employees
Learn more about SMS DATA PRODUCTS GROUP, INCexternal

$16.25 - $22/hr

Full-time

Posted 19 days ago

Job description

SMS is looking for a Tier 1 Client Support Technician to join our team at Kirtland AFB in Albuquerque, NM. In an environment consisting of Windows/Linux workstations, various networks, local and cloud applications, you’ll be responsible for providing rapid and accurate answers and information to customers via phone, email, and live chat. You’ll also be responsible for creating, updating, and closing out help desk tickets.

We’re looking for someone with 2+ years of experience in a customer support role. You should have strong written and verbal communication skills and be able to work independently and/or as part of a team. Your ability to troubleshoot and resolve complex issues will contribute to your success as part of the team.

If you’re a highly motivated and experienced Tier 1 Client Support Technician, we encourage you to apply!

Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

Submit your resume today!

Job Responsibilities

Customer Service

  • Provide rapid and accurate answers and information to customers via phone, email, and live chat.
  • Soft skills should include patience, understanding, and the desire to help.

Technical

  • Installation and troubleshooting (In an unclassified/classified environment).
  • Windows operating system (Fresh and imaging).

Basic Networking

  • Cloud based applications (O365/SharePoint/etc.)
  • Microsoft Office suite.

Printers and multi-function devices.

  • Configuration and operational support of Apple iOS and other approved wireless broadband device types.
  • Account Permissions/Provisioning.
  • GOTS/COTS software.

Communication

  • Opening, updating, closing ticketing system with detailed information (Remedy/ServiceNow).
  • Helpdesk and escalation processes and procedures into KBs.
  • Internal leadership, immediate userbase, and external customer communications (Service portal/E-Mail/Chat agent).
  • Ability to impart technical information to non-technical members of the workforce
  • Collaboration.
  • Work with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation.

Required Qualifications

  • Active DoD Secret/DoE L clearance required
  • Minimum DoD 8570 IAT-II (Sec+ CE) certification required
  • HDI-CSR Required within 60 days of hire

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

REQ # 2026-5476