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Sms Chat Operator Jobs (NOW HIRING)

Nourish

Customer Experience Associate

New York, NY

$18 - $24/hr

... Daybreak, and Operator Partners. Learn more about our Series C here: Nourish Blog, Bloomberg ... and 10% SMS / Chat). We're looking for someone who thrives in a fast-paced, ever-evolving ...

Nourish

Customer Experience Associate

Detroit, MI · On-site

$15 - $19.75/hr

... Daybreak, and Operator Partners. Learn more about our Series C here: Nourish Blog, Bloomberg ... and 10% SMS / Chat). We're looking for someone who thrives in a fast-paced, ever-evolving ...

Nourish

Customer Experience Associate

Miami, FL

$15.75 - $21/hr

... Daybreak, and Operator Partners. Learn more about our Series C here: Nourish Blog, Bloomberg ... and 10% SMS / Chat). We're looking for someone who thrives in a fast-paced, ever-evolving ...

Nourish

Customer Experience Associate

New York, NY · On-site +1

$18 - $24/hr

... Daybreak, and Operator Partners. Learn more about our Series C here: Nourish Blog, Bloomberg ... and 10% SMS / Chat). We're looking for someone who thrives in a fast-paced, ever-evolving ...

Nourish

Customer Experience Associate

Chicago, IL

$17 - $22.75/hr

... Daybreak, and Operator Partners. Learn more about our Series C here: Nourish Blog, Bloomberg ... and 10% SMS / Chat). We're looking for someone who thrives in a fast-paced, ever-evolving ...

Nourish

Customer Experience Associate

Atlanta, GA · On-site

$15.75 - $21.25/hr

... Daybreak, and Operator Partners. Learn more about our Series C here: Nourish Blog, Bloomberg ... and 10% SMS / Chat). We're looking for someone who thrives in a fast-paced, ever-evolving ...

Nourish

Customer Experience Associate

San Francisco, CA · On-site

$19.50 - $26/hr

... Daybreak, and Operator Partners. Learn more about our Series C here: Nourish Blog, Bloomberg ... and 10% SMS / Chat). We're looking for someone who thrives in a fast-paced, ever-evolving ...

WSI Talent

Machine Operator

Sturgis, MI · On-site

$17/hr

Let's chat about the Machine Operator role if you: * Can spot a flaw from a mile away thanks to ... You have the option to unsubscribe from email communications or remove yourself from SMS messaging ...

WSI Talent

Forklift Operator

Battle Creek, MI · On-site

$17/hr

Let's chat about the Forklift Operator role if you: * Have Pick and Reach Truck or Sit Down ... You have the option to unsubscribe from email communications or remove yourself from SMS messaging ...

WSI Talent

Forklift Operator

Battle Creek, MI · On-site

$17/hr

Let's chat about the Forklift Operator role if you: * Have Pick and Reach Truck or Sit Down ... You have the option to unsubscribe from email communications or remove yourself from SMS messaging ...

WSI Talent

Embroirdery Machine Operator

Kalamazoo, MI · On-site

$16 - $18/hr

Let's chat about the Embroidery Operator role if you: * Can (or are willing to learn how to ... You have the option to unsubscribe from email communications or remove yourself from SMS messaging ...

Workforce Strategies Inc

Production Operator

Portage, MI

$17 - $18.25/hr

Practicing and participating in all 5S activities Let's chat about the Production Operator role if ... You have the option to unsubscribe from email communications or remove yourself from SMS messaging ...

Podium

Staff AI Engineer - Utah

Lehi, UT · On-site

Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium ... SMS, chat). If you thrive in fast-paced, highly iterative environments, enjoy solving complex ...

WSI Talent

Production Operator

Portage, MI · On-site

$17 - $18.25/hr

Practicing and participating in all 5S activities Let's chat about the Production Operator role if ... You have the option to unsubscribe from email communications or remove yourself from SMS messaging ...

Podium

Senior AI Engineer - Agentic

Lehi, UT · On-site +1

$98K - $134K/yr

Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium ... SMS, chat). If you thrive in fast-paced, highly iterative environments, enjoy solving complex ...

NCSA

Senior Vice President, Campus Sales

Bradenton, FL · On-site

... event operators * Elevate by IMG Academy, a performance and personal development solution that ... Oversee the day-to-day performance of sales funnels across phone, SMS, chat, email, and CRM ...

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All JobsSms Chat Operator Jobs

Sms Chat Operator information

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$12

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$27

How much do sms chat operator jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for sms chat operator in the United States is $20.09, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What are SMS chat operators?

SMS chat operators are professionals who engage in text-based conversations with clients through mobile messaging platforms. Their primary responsibilities include responding to messages, providing information, entertainment, or companionship, and maintaining engaging and appropriate conversations according to company guidelines. This role often requires excellent written communication skills, discretion, and the ability to multitask. SMS chat operators can work for various industries, such as customer service, social platforms, or adult chat services, depending on the employer.

What are the key skills and qualifications needed to thrive as an SMS Chat Operator, and why are they important?

To thrive as an SMS Chat Operator, you need excellent written communication skills, fast typing speed, and attention to detail, typically with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and chat support platforms is often required. Strong multitasking, empathy, and problem-solving abilities help operators engage customers effectively and resolve issues promptly. These skills are crucial for delivering high-quality support, ensuring customer satisfaction, and maintaining efficient communication in a fast-paced environment.

What are some common challenges SMS Chat Operators face and how can they be managed effectively?

SMS Chat Operators often encounter high message volumes and the need to respond quickly and accurately to multiple conversations at once. This can be challenging, especially when handling sensitive topics or addressing diverse customer concerns. Developing strong multitasking skills, using message templates, and staying organized with chat management tools can help manage the workload. Regular training and feedback from supervisors also support continuous improvement and reduce stress, ensuring operators maintain high-quality interactions.

What is the difference between Sms Chat Operator vs Customer Service Representative?

AspectSms Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentOnline chat platforms, remote or call center settingsCall centers, retail stores, or office settings
Industry UsageTelecommunications, online services, tech companiesRetail, banking, telecom, and various service industries
Primary TasksResponding to customer inquiries via SMS chatHandling customer questions via phone, email, or in person

While both roles involve assisting customers, Sms Chat Operators focus on online chat support through SMS, whereas Customer Service Representatives may handle inquiries via multiple channels like phone or email. The roles share similar credentials and work environments but differ mainly in communication methods and platforms used.

More about Sms Chat Operator jobs
What states have the most Sms Chat Operator jobs? States with the most job openings for Sms Chat Operator jobs include:
What job categories do people searching Sms Chat Operator jobs look for? The top searched job categories for Sms Chat Operator jobs are:
Sms Chat Operator jobs near you
Infographic showing various Sms Chat Operator job openings in the United States as of July 2026, with employment types broken down into 56% Full Time, 7% Part Time, 1% Temporary, and 36% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $41,790 per year, or $20.1 per hour.
Customer Experience Associate

Customer Experience Associate

Nourish

New York, NY

$18 - $24/hr

Full-time

Re-posted 4 days ago

Job description

About Us
Health is the most important thing in life, and the American healthcare system is completely broken - poor outcomes, high cost, bad patient experience. We're building a new system from the ground up.

Our mission is to improve people's health by making it easy to live a healthy lifestyle.

Nourish is the country's largest dietitian-led metabolic health clinic. We're an AI-native digital health system matching patients with 10,000+ Registered Dietitians, physicians, medications, lab testing, and AI agents to deliver insurance-covered care across all 50 states. Founded four years ago, we've completed millions of appointments, tripled year-over-year, and partnered with health plans covering 200M+ Americans across 250+ health systems.

In 2026 we raised a $100M Series C, bringing total funding to $215M. The round was led by Menlo Ventures, with participation from Thrive Capital, Index Ventures, J.P. Morgan Growth Equity Partners, Maverick Ventures, Y Combinator, BoxGroup, Atomico, Daybreak, and Operator Partners.

Learn more about our Series C here: Nourish Blog, Bloomberg, Fierce Healthcare, Digital Native, The Pulse Podcast.

This is not a job for everyone. We hold an extremely high bar because we believe talent density is our biggest competitive advantage. We're looking for people who actively choose hard, ambiguous problems, who run toward unglamorous work, give and receive candid feedback, and bring relentless resilience without the ego. Our work is important, but we are not self-important. We do this because we're solving one of the hardest problems in the world, and the problem matters. If that's you, we disproportionately reward it.

About the Role

As a Customer Experience Associate at Nourish, you'll play a critical role in ensuring our customers receive exceptional support and care. In this role, you'll be the frontline of our customer service team, resolving inquiries, troubleshooting issues, and providing guidance across various platforms (50% on phones, 40% on email and 10% SMS / Chat). We're looking for someone who thrives in a fast-paced, ever-evolving environment and is excited about helping people improve their health through nutrition.

This role is critical to Nourish—you'll provide personalized, empathetic support that elevates the customer experience and ensures long-term satisfaction. You'll work closely with cross-functional teams, including Engineering, Product, and Operations to surface bugs, identify patterns, and ensure that customer feedback is always heard and acted upon.

You'll be joining a collaborative and passionate team that's dedicated to improving lives through better nutrition, and you'll be a key player in ensuring that our customer experience is seamless and delightful.

Location: We're open to remote or in-person candidates who are a great fit for the role.

Key Responsibilities:
  • Provide exceptional customer support across phone, email, and chat, answering questions and resolving customer issues with professionalism and empathy.
  • Troubleshoot common technical issues and guide customers through account management, billing, and service usage inquiries.
  • Document customer interactions accurately in our systems, ensuring that all cases are tracked and followed up on if necessary.
  • Collaborate with cross-functional teams to escalate and resolve more complex issues, especially those requiring input from Engineering or Product teams.
  • Identify areas for process improvement, reporting trends in customer issues or feedback, and suggesting enhancements to workflows or systems.
  • Maintain a deep understanding of Nourish's products and services, staying informed of new features or changes, and ensuring that all customer communications reflect up-to-date information.
  • Support weekend operations, including one weekend day per week, ensuring our customers always have access to support when they need it.
  • Contribute to customer feedback loops by relaying insights to the Product and Marketing teams, helping inform product development and customer engagement strategies.
We'd love to hear from you if:
  • You have 2+ years of experience in a customer-facing role, ideally in customer support, CX, or customer success.
  • You've worked in fast-paced industries like telehealth, healthcare, SaaS, or tech where quick thinking and adaptability are key.
  • You have strong verbal and written communication skills and are comfortable handling phone calls, email, and chat interactions with customers.
  • You're a strong problem-solver who can think on your feet and offer creative solutions to customer challenges.
  • You are organized and can handle multiple customer interactions at once, making sure no detail is overlooked.
  • You're passionate about nutrition or wellness, and you're excited to help others on their health journey through Nourish's services.
  • You have experience or comfort working cross-functionally with Engineering or Product teams, including identifying, documenting, and escalating technical issues in a clear and structured way
  • You're open to working one weekend day per week, as we provide customer support on weekends.
  • Bonus points if you're multilingual (especially if you speak Spanish) or have experience working in telehealth or nutrition-focused services.
More Information

The Nourish Bar

Our Values

Why Nourish Exists

How We Work

Comp Philosophy

Benefits

Please note that you must be legally authorized to work in the U.S. for this position.