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Sms Chat Operator Jobs in California (NOW HIRING)

Mutual of Omaha Mortgage

Technical Product Owner - AI

Irvine, CA · On-site

$125K - $145K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... chat, voice, SMS, agent-assist, or similar) * Strong SQL -- comfortable writing multi-table joins ... Operating rigor -- strong written communication, structured PRDs, clear success criteria, and a ...

Mutual of Omaha Mortgage

Technical Product Owner - AI

Irvine, CA · On-site

$125K - $145K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... chat, voice, SMS, agent-assist, or similar) * Strong SQL - comfortable writing multi-table joins ... Operating rigor - strong written communication, structured PRDs, clear success criteria, and a ...

iSpace, Inc

Product Owner

Torrance, CA · On-site

Support nationwide customer, dealer and field for operations (including the chat line and inbox ... Knowledge summarizes standard operating procedures to help representatives understand how best to ...

Decagon

Founder's Office, Founder Associate

San Francisco, CA · On-site

$170K - $250K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... voice, chat, email, SMS, and every other channel. We're building a future where customer ... Are a killer operator who thrives in fast-paced environments, has extremely high ownership, and ...

Decagon

Founder's Office, Founder Associate

San Francisco, CA · On-site

$170K - $250K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... voice, chat, email, SMS, and every other channel. We're building a future where customer ... Are a killer operator who thrives in fast-paced environments, has extremely high ownership, and ...

Decagon

Revenue Operations Associate

San Francisco, CA · On-site

$150K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... voice, chat, email, SMS, and every other channel. We're building a future where customer ... About the Team Decagon's Revenue Operations team is a multidisciplinary group of operators ...

Decagon

Senior Director, Strategy and Operations

San Francisco, CA · On-site

$270 - $350/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... voice, chat, email, SMS, and every other channel. We're building a future where customer ... We own deployment execution, steady‑state operations, and the operating system that lets delivery ...

Decagon

Senior Director, Strategy and Operations

San Francisco, CA · On-site

$270K - $350K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... voice, chat, email, SMS, and every other channel. We're building a future where customer ... We own deployment execution, steady-state operations, and the operating system that lets delivery ...

Decagon

Marketing Operations Senior Associate

San Francisco, CA · On-site

$155K - $185K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... voice, chat, email, SMS, and every other channel. We're building a future where customer ... About the team Decagon's Revenue Operations team is a multidisciplinary group of operators ...

Decagon

Agent Development Manager

San Francisco, CA · On-site

$150K - $220K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... voice, chat, email, SMS, and every other channel. We're building a future where customer ... Experience building a new function or operating model from the ground up. * Power user of AI tools ...

Doist

Senior HR Business Partner

San Francisco, CA · On-site

$190 - $240/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... chat, email, SMS, and every other channel.We're building a future where customer experiences are ... Define and implement the HRBP operating model, setting the foundation for a growing HRBP team.

Neura Market

Senior HR Business Partner

San Francisco, CA · On-site

$190 - $240/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... voice, chat, email, SMS, and every other channel. We're building a future where customer ... Define and implement the HRBP operating model, setting the foundation for a growing HRBP team.

Decagon

Senior HR Business Partner, EPD

San Francisco, CA · On-site

$190K - $240K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... voice, chat, email, SMS, and every other channel. We're building a future where customer ... Define and implement the HRBP operating model, setting the foundation for a growing HRBP team.

Decagon

Senior HR Business Partner, EPD

San Francisco, CA · On-site

$120 - $190/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... voice, chat, email, SMS, and every other channel. We're building a future where customer ... Define and implement the HRBP operating model, setting the foundation for a growing HRBP team.

Decagon

Engineering Lead, Strategic Deals

San Francisco, CA · On-site

$200K - $400K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... voice, chat, email, SMS, and every other channel. We're building a future where customer ... You'll own the technical build for 1-3 Strategic Deals end-to-end, operating like the founding CTO ...

Decagon

Brand Designer

San Francisco, CA · On-site

$160K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... voice, chat, email, SMS, and every other channel. We're building a future where customer ... Designers here grow by shipping work fast, operating with urgency, developing a strong point of ...

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All JobsSms Chat Operator JobsSms Chat Operator Jobs in California

Sms Chat Operator information

See California salary details

$13

$20

$28

How much do sms chat operator jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for sms chat operator in California is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $22.69 per hour, depending on experience, location, and employer.

What is an SMS chat operator?

SMS chat operators are professionals who engage in text-based conversations with clients through mobile messaging platforms. Their primary responsibilities include responding to messages, providing information, entertainment, or companionship, and maintaining engaging and appropriate conversations according to company guidelines. This role often requires excellent written communication skills, discretion, and the ability to multitask. SMS chat operators can work for various industries, such as customer service, social platforms, or adult chat services, depending on the employer.

What are the key skills and qualifications needed to thrive as an SMS chat operator, and why are they important?

To thrive as an SMS Chat Operator, you need excellent written communication skills, fast typing speed, and attention to detail, typically with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and chat support platforms is often required. Strong multitasking, empathy, and problem-solving abilities help operators engage customers effectively and resolve issues promptly. These skills are crucial for delivering high-quality support, ensuring customer satisfaction, and maintaining efficient communication in a fast-paced environment.

What are some common challenges SMS chat operators face and how can they be managed effectively?

SMS Chat Operators often encounter high message volumes and the need to respond quickly and accurately to multiple conversations at once. This can be challenging, especially when handling sensitive topics or addressing diverse customer concerns. Developing strong multitasking skills, using message templates, and staying organized with chat management tools can help manage the workload. Regular training and feedback from supervisors also support continuous improvement and reduce stress, ensuring operators maintain high-quality interactions.

What is the difference between Sms Chat Operator vs Customer Service Representative?

AspectSms Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentOnline chat platforms, remote or call center settingsCall centers, retail stores, or office settings
Industry UsageTelecommunications, online services, tech companiesRetail, banking, telecom, and various service industries
Primary TasksResponding to customer inquiries via SMS chatHandling customer questions via phone, email, or in person

While both roles involve assisting customers, Sms Chat Operators focus on online chat support through SMS, whereas Customer Service Representatives may handle inquiries via multiple channels like phone or email. The roles share similar credentials and work environments but differ mainly in communication methods and platforms used.

What are popular job titles related to Sms Chat Operator jobs in California?

For Sms Chat Operator jobs in California, the most frequently searched job titles are:

What job categories do people searching Sms Chat Operator jobs in California look for?

The top searched job categories for Sms Chat Operator jobs in California are:

Sms Chat Operator jobs near you
Infographic showing various Sms Chat Operator job openings in California as of August 2026, with employment types broken down into 51% Full Time, 47% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $43,351 per year, or $20.8 per hour.

Senior Software Engineer, Platform Security

Decagon

San Francisco, CA • On-site

$200K - $330K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team.
About the Team
The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email, and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale.
This role sits at the intersection of Security and Infrastructure. Like the rest of our Infrastructure org, we believe the best security comes from paved paths, strong SLAs, and high-quality systems that other engineers can rely on by default. Our mission is to secure magical support experiences, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.
About the Role
We're hiring our founding Platform Engineer, Security to design, build, and operate the security infrastructure that powers Decagon's AI platform. This is a builder's role: you'll spend your time creating durable, well-engineered systems including paved paths for secure service creation, security tooling that automatically applies secure configurations, and infrastructure-as-code that makes it easy for every engineer at Decagon to do the right thing.
As the first dedicated engineer at this intersection, you'll have outsized impact on how security infrastructure is built here, and you'll shape the technical direction of the infrastructure security program. You'll also help us invest in automation, observability, and self-service so the team operates with confidence.
The work is close to the business. Decagon serves some of the world's most security-conscious enterprises, including major financial-services institutions, and the security platform you build directly unlocks these high-value deals. This role offers a clear runway to grow your impact across security, infrastructure, and platform engineering.
In this role, you will
  • Design and implement secure, multi-tenant infrastructure that isolates customer data while enabling efficient AI model serving across our platform
  • Build "golden paths" for security including service templates, libraries, terraform policies, and automation, so new services are secure and production-ready by default
  • Own infrastructure-as-code (Terraform) and GitOps best practices, including reusable modules and policy-as-code
  • Expand and help operate the platforms behind alerting detection, secrets management, IAM, and automated remediation, integrating them cleanly into CI/CD and developer workflows
  • Partner with Security, Infrastructure, and product engineering teams to translate enterprise and compliance requirements (SOC 2, ISO 27001, GDPR) into reliable, automated technical controls
  • Participate in security on-call and continuously raise the bar on operability, runbooks, and incident learnings

Your background looks something like this
  • 5+ years building and operating production infrastructure, with meaningful exposure to security or a strong interest in moving deeper into security problems
  • Deep knowledge of Google Cloud Platform and/or AWS, including compute, networking, IAM, and security services
  • Proficiency with infrastructure-as-code (Terraform, Ansible, or similar) and a track record of building developer-facing tooling and automation
  • Strong coding ability in at least one systems language (eg. Python, Go, TypeScript) and comfort building paved-path tooling teams actually adopt
  • Experience applying AI-assisted tooling (Cursor, Claude Code, and similar) to make engineers dramatically more effective
  • Experience with secure container deployment, service mesh, and Kubernetes security best practices
  • Observability and incident-response tooling experience (instrumentation, alerting, dashboards), with a bias toward eliminating toil
  • Clear written communication and the ability to turn ambiguous requirements into simple, reliable designs

Even better if you have
  • A track record of being an early or founding platform/infrastructure/security engineer at another company
  • Experience building internal platforms: service templates, paved-road deployment, self-serve environments, or developer portals
  • A security-minded approach to the software supply chain (provenance, secrets, least privilege) and familiarity with static analysis tooling (Semgrep, CodeQL)
  • Experience with detection and response data pipelines (Kafka/Pulsar, Splunk/Panther/RunReveal, or similar)
  • Knowledge of enterprise compliance requirements (SOC 2, ISO 27001, GDPR) from an infrastructure and platform perspective

Compensation
$200K - $330K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support your wellness, lifestyle, and work-life balance
  • Daily lunches and snacks in the office to keep you at your best
  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

Apply