ZipRecruiter

Log In

1

Sms Chat Operator Jobs in California (NOW HIRING)

iSpace, Inc

Product Owner

Torrance, CA · On-site

Support nationwide customer, dealer and field for operations (including the chat line and inbox ... Knowledge summarizes standard operating procedures to help representatives understand how best to ...

Decagon

Revenue Operations Associate

San Francisco, CA · On-site

$150K - $180K/yr

... voice, chat, email, SMS, and every other channel. We're building a future where customer ... About the Team Decagon's Revenue Operations team is a multidisciplinary group of operators ...

Decagon

Agent Development Manager

San Francisco, CA · On-site

$150K - $220K/yr

... voice, chat, email, SMS, and every other channel. We're building a future where customer ... Experience building a new function or operating model from the ground up. * Power user of AI tools ...

Talanto

Senior Full Stack Engineer

San Francisco, CA · On-site

$250/hr

... SMS or Telegram password, run some code, or install software -- refuse. These are signs of fraud ... Chat with the hiring manager about past experiences and future operating preferences to assess fit ...

Decagon

Marketing Operations Manager

San Francisco, CA · On-site

$155K - $185K/yr

... voice, chat, email, SMS, and every other channel. We're building a future where customer ... About the team Decagon's Revenue Operations team is a multidisciplinary group of operators ...

next page

Showing results 1-20

All JobsSms Chat Operator JobsSms Chat Operator Jobs in California

Sms Chat Operator information

See California salary details

$13

$20

$28

How much do sms chat operator jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for sms chat operator in California is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $22.69 per hour, depending on experience, location, and employer.

What is an SMS chat operator?

SMS chat operators are professionals who engage in text-based conversations with clients through mobile messaging platforms. Their primary responsibilities include responding to messages, providing information, entertainment, or companionship, and maintaining engaging and appropriate conversations according to company guidelines. This role often requires excellent written communication skills, discretion, and the ability to multitask. SMS chat operators can work for various industries, such as customer service, social platforms, or adult chat services, depending on the employer.

What are the key skills and qualifications needed to thrive as an SMS chat operator, and why are they important?

To thrive as an SMS Chat Operator, you need excellent written communication skills, fast typing speed, and attention to detail, typically with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and chat support platforms is often required. Strong multitasking, empathy, and problem-solving abilities help operators engage customers effectively and resolve issues promptly. These skills are crucial for delivering high-quality support, ensuring customer satisfaction, and maintaining efficient communication in a fast-paced environment.

What are some common challenges SMS chat operators face and how can they be managed effectively?

SMS Chat Operators often encounter high message volumes and the need to respond quickly and accurately to multiple conversations at once. This can be challenging, especially when handling sensitive topics or addressing diverse customer concerns. Developing strong multitasking skills, using message templates, and staying organized with chat management tools can help manage the workload. Regular training and feedback from supervisors also support continuous improvement and reduce stress, ensuring operators maintain high-quality interactions.

What is the difference between Sms Chat Operator vs Customer Service Representative?

AspectSms Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentOnline chat platforms, remote or call center settingsCall centers, retail stores, or office settings
Industry UsageTelecommunications, online services, tech companiesRetail, banking, telecom, and various service industries
Primary TasksResponding to customer inquiries via SMS chatHandling customer questions via phone, email, or in person

While both roles involve assisting customers, Sms Chat Operators focus on online chat support through SMS, whereas Customer Service Representatives may handle inquiries via multiple channels like phone or email. The roles share similar credentials and work environments but differ mainly in communication methods and platforms used.

What are popular job titles related to Sms Chat Operator jobs in California?

For Sms Chat Operator jobs in California, the most frequently searched job titles are:

What job categories do people searching Sms Chat Operator jobs in California look for?

The top searched job categories for Sms Chat Operator jobs in California are:

Sms Chat Operator jobs near you
Infographic showing various Sms Chat Operator job openings in California as of August 2026, with employment types broken down into 41% Full Time, 55% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $43,351 per year, or $20.8 per hour.

Telephony Analyst - CCaaS (Contact Center as a Service)

Stanford Health Care

Newark, CA • On-site

Full-time

Re-posted 17 days ago

Job description

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.
Day - 08 Hour (United States of America)
Stanford Health Care is seeking an experienced CCaaS Telephony Analyst to join our Enterprise Contact Center team. The ideal candidate will possess a strong understanding of CCaaS (Contact Center as a Service) solutions, Contact Center, and Telephony technologies, as well as business analysis methodologies. This role will be pivotal in optimizing our contact center technologies, directly benefitting operations, and enhancing patient & customer experience while ensuring seamless integration across various communication channels.
Qualifications:
• Hands-on experience with CCaaS (Contact Center as a Service) solutions.
• Experience in designing, configuring, implementing, and supporting CCaaS platform (Contact Center as a Service).
• Strong Understanding of Voice Call Flows, Cloud VoIP, Video, PSTN Calling and Softphones for Contact Center.
• In-depth knowledge of routing strategies for Voice, Chat, SMS / Text, Video and Fax.
• Advanced Contact Center Configuration proficiency for Voice, Chat, SMS / Text, Video, Fax and API Integrations.
• Experience with designing Contact Center Call Flows & work flows for an excellent Patient / Customer Experience leveraging a CCaaS platform.
• Experience working in environments with high availability and scalability needs.
• Relevant certifications in contact center solutions (e.g., CCaaS certifications) are a plus.
We are looking for a candidate:
• Who is not only technical from a CCaaS platform perspective, but also someone who is able to lead requirements gathering sessions and act upon them using industry best practices.
• Who is creative and can think outside of the box.
• Who is organized and has experience interacting with junior and senior stakeholders.
This is a Stanford Health Care job.
Locations
Stanford Health Care
What you will do
  • Provide tier-2 support of application incidents reported through the help desk
  • Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
  • Perform daily monitoring of applications in production use
  • Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
  • Lead small to medium complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases
  • Modify tables/master files, make additions and changes and provide guidance to junior team members on these activities
  • Implement changes using documented procedures that are compliant with department's policies and procedures
  • Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution
  • Work with and mentor junior staff members to document workflows
  • Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications
  • Participate in team and cross-team meetings and maintain appropriate meeting records
  • Provide ongoing troubleshooting, support, and maintenance of applications; including 24/7 on call coverage as required
  • Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications.

Education Qualifications
  • Bachelor's Degree Bachelor's degree in related field: • COMPUTER SCIENCE, INFORMATION SYSTEMS OR A DIRECTLY RELATED FIELD OF ENGINEERING
    Required
  • Certification in relevant applications Preferred

Experience Qualifications
  • Three (3) to Five (5) years of progressively responsible and directly related work experience in healthcare or technology related work environment. Required and
  • Prefer experience with 2 major implementations or upgrades Preferred

Required Knowledge, Skills and Abilities
  • Ability to work in server operating systems such as AIX and Windows Server 2003 and 2008.
  • Strong UNIX shell scripting skills.
  • Strong WinBatch scripting skills.
  • Mid-level Microsoft Office skills
  • Ability to diagnose and resolve complex technology problems
  • Ability and desire to learn specialized and advanced technology solutions
  • Ability to establish a set of tasks and activities associated with an intended outcome and timeline
  • Ability to take action consistent with available facts, constraints, and anticipated consequences
  • Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner
  • Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
  • Ability to develop new skills and teach others
  • Ability to collaborate and build consensus with stakeholders
  • Ability to understand and adhere to operational standards, policies, and procedures
  • Ability to identify risks and issues
  • Ability to develop solutions for new and unfamiliar challenges
  • Ability to analyze data, interpret results and draw conclusions
  • Knowledge of current issues and trends in health care and business and financial operations in a health care system
  • Knowledge of core business and financial applications as well as other information systems and computer applications used in a health care setting

Physical Demands and Work Conditions
Blood Borne Pathogens
  • Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment

These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family's perspective:
  • Know Me: Anticipate my needs and status to deliver effective care
  • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
  • Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $55.85 - $74.00 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

Apply