AI Escalation Specialist
Miami, FL · On-site
... couriers operating across 10 regional passport agencies and we are growing fast. Our channel ... SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
AI Escalation Specialist
Miami, FL · On-site
... couriers operating across 10 regional passport agencies and we are growing fast. Our channel ... SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
AI Escalation Specialist
Miami, FL · On-site
... couriers operating across 10 regional passport agencies and we are growing fast. Our channel ... SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
AI Escalation Specialist
Miami, FL · On-site
... couriers operating across 10 regional passport agencies and we are growing fast. Our channel ... SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
$70K - $80K/yr
Medical
Dental
Vision
Life
Retirement
PTO
This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides ... Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create ...
$70K - $80K/yr
Medical
Dental
Vision
Life
Retirement
PTO
This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides ... Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create ...
Dialer Systems Administrator
$70K - $80K/yr
This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides ... Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create ...
Quick apply
Dialer Systems Administrator
$70K - $80K/yr
This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides ... Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create ...
Dialer Systems Administrator
Austin, TX · On-site
$70K - $80K/yr
Medical
Dental
Vision
Life
Retirement
PTO
This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides ... Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create ...
Dialer Systems Administrator
Austin, TX · On-site
$70K - $80K/yr
Medical
Dental
Vision
Life
Retirement
PTO
This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides ... Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create ...
Dialer Systems Administrator
$70K - $80K/yr
This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides ... Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create ...
Quick apply
Dialer Systems Administrator
$70K - $80K/yr
This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides ... Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create ...
Dialer Systems Administrator
$70K - $80K/yr
Medical
Dental
Vision
Life
Retirement
PTO
This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides ... Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create ...
Dialer Systems Administrator
$70K - $80K/yr
Medical
Dental
Vision
Life
Retirement
PTO
This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides ... Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create ...
Contact Center Agent - Digital Support (Chat, Email, SMS)
$15.25 - $20.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Respond to customer inquiries via chat, email, and SMS with clarity, professionalism, and empathy ... Operator * Employee Discount Program * Health, Dental, Vision and Prescription Drug Insurance
Contact Center Agent - Digital Support (Chat, Email, SMS)
$15.25 - $20.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Respond to customer inquiries via chat, email, and SMS with clarity, professionalism, and empathy ... Operator * Employee Discount Program * Health, Dental, Vision and Prescription Drug Insurance
Contact Center Agent - Digital Support (Chat, Email, SMS)
$15.25 - $20.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Respond to customer inquiries via chat, email, and SMS with clarity, professionalism, and empathy ... Operator * Employee Discount Program * Health, Dental, Vision and Prescription Drug Insurance
Contact Center Agent - Digital Support (Chat, Email, SMS)
$15.25 - $20.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Respond to customer inquiries via chat, email, and SMS with clarity, professionalism, and empathy ... Operator * Employee Discount Program * Health, Dental, Vision and Prescription Drug Insurance
Contact Center Agent - Digital Support (Chat, Email, SMS)
$15.25 - $20.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Respond to customer inquiries via chat, email, and SMS with clarity, professionalism, and empathy ... Operator * Employee Discount Program * Health, Dental, Vision and Prescription Drug Insurance
Contact Center Agent - Digital Support (Chat, Email, SMS)
$15.25 - $20.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Respond to customer inquiries via chat, email, and SMS with clarity, professionalism, and empathy ... Operator * Employee Discount Program * Health, Dental, Vision and Prescription Drug Insurance
Customer Support Specialist (LATAM Only)
$18.50 - $24.75/hr
... SMS, chat, and automation. We are at $6M ARR, bootstrapped, and scaling fast. Read this before ... You do not need to write code, but you MUST think like an operator who understands how automated ...
Customer Support Specialist (LATAM Only)
$18.50 - $24.75/hr
... SMS, chat, and automation. We are at $6M ARR, bootstrapped, and scaling fast. Read this before ... You do not need to write code, but you MUST think like an operator who understands how automated ...
AI Escalation Specialist
Miami, FL · On-site
$50K/yr
Medical
Dental
Vision
Life
PTO
... couriers operating across 10 regional passport agencies and we are growing fast. Our channel ... SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
AI Escalation Specialist
Miami, FL · On-site
$50K/yr
Medical
Dental
Vision
Life
PTO
... couriers operating across 10 regional passport agencies and we are growing fast. Our channel ... SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
AI Escalation Specialist
Miami, FL · On-site
$50K/yr
Medical
Dental
Vision
Life
PTO
... couriers operating across 10 regional passport agencies and we are growing fast. Our channel ... SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
Quick apply
AI Escalation Specialist
Miami, FL · On-site
$50K/yr
Medical
Dental
Vision
Life
PTO
... couriers operating across 10 regional passport agencies and we are growing fast. Our channel ... SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
AI Escalation Specialist
$50K/yr
Medical
Dental
Vision
Life
PTO
... couriers operating across 10 regional passport agencies and we are growing fast. Our channel ... SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
Quick apply
AI Escalation Specialist
$50K/yr
Medical
Dental
Vision
Life
PTO
... couriers operating across 10 regional passport agencies and we are growing fast. Our channel ... SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
AI Escalation Specialist
$50K/yr
Medical
Dental
Vision
Life
PTO
... couriers operating across 10 regional passport agencies and we are growing fast. Our channel ... SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
Quick apply
AI Escalation Specialist
$50K/yr
Medical
Dental
Vision
Life
PTO
... couriers operating across 10 regional passport agencies and we are growing fast. Our channel ... SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
AI Escalation Specialist
$50K/yr
Medical
Dental
Vision
Life
PTO
... couriers operating across 10 regional passport agencies and we are growing fast. Our channel ... SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
Quick apply
AI Escalation Specialist
$50K/yr
Medical
Dental
Vision
Life
PTO
... couriers operating across 10 regional passport agencies and we are growing fast. Our channel ... SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
... Operating Principles, Net Promoter System and quality behaviors. Responsible for accurately and ... SMS, chat, email or phone. Core Responsibilities * Virtual work-from-home role * Base Rate: $16.00 ...
... Operating Principles, Net Promoter System and quality behaviors. Responsible for accurately and ... SMS, chat, email or phone. Core Responsibilities * Virtual work-from-home role * Base Rate: $16.00 ...
... Operating Principles, Net Promoter System and quality behaviors. Responsible for accurately and ... SMS, chat, email or phone. Core Responsibilities * Virtual work-from-home role * Base Rate: $16.00 ...
... Operating Principles, Net Promoter System and quality behaviors. Responsible for accurately and ... SMS, chat, email or phone. Core Responsibilities * Virtual work-from-home role * Base Rate: $16.00 ...
Machine Operator
Sturgis, MI · On-site
$17/hr
Medical
Dental
Vision
Life
Retirement
Let's chat about the Machine Operator role if you: * Can spot a flaw from a mile away thanks to ... You have the option to unsubscribe from email communications or remove yourself from SMS messaging ...
Machine Operator
Sturgis, MI · On-site
$17/hr
Medical
Dental
Vision
Life
Retirement
Let's chat about the Machine Operator role if you: * Can spot a flaw from a mile away thanks to ... You have the option to unsubscribe from email communications or remove yourself from SMS messaging ...
Forklift Operator
Battle Creek, MI · On-site
$17/hr
Medical
Let's chat about the Forklift Operator role if you: * Have Pick and Reach Truck or Sit Down ... You have the option to unsubscribe from email communications or remove yourself from SMS messaging ...
Forklift Operator
Battle Creek, MI · On-site
$17/hr
Medical
Let's chat about the Forklift Operator role if you: * Have Pick and Reach Truck or Sit Down ... You have the option to unsubscribe from email communications or remove yourself from SMS messaging ...
Sms Chat Operator information
See salary details
$12.74 - $14.07
1% of jobs
$14.07 - $15.41
3% of jobs
$15.41 - $16.74
15% of jobs
$17.12 is the 25th percentile. Wages below this are outliers.
$16.74 - $18.07
22% of jobs
The median wage is $18.87 / hr.
$18.07 - $19.41
16% of jobs
$19.41 - $20.74
15% of jobs
$21.33 is the 75th percentile. Wages above this are outliers.
$20.74 - $22.07
9% of jobs
$22.07 - $23.40
9% of jobs
$23.40 - $24.74
5% of jobs
$24.74 - $26.07
3% of jobs
$26.07 - $27.40
2% of jobs
$12
$20
$27
How much do sms chat operator jobs pay per hour?
As of Aug 18, 2026, the average hourly pay for sms chat operator in the United States is $20.09, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.
What is an SMS chat operator?
SMS chat operators are professionals who engage in text-based conversations with clients through mobile messaging platforms. Their primary responsibilities include responding to messages, providing information, entertainment, or companionship, and maintaining engaging and appropriate conversations according to company guidelines. This role often requires excellent written communication skills, discretion, and the ability to multitask. SMS chat operators can work for various industries, such as customer service, social platforms, or adult chat services, depending on the employer.
What are the key skills and qualifications needed to thrive as an SMS chat operator, and why are they important?
To thrive as an SMS Chat Operator, you need excellent written communication skills, fast typing speed, and attention to detail, typically with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and chat support platforms is often required. Strong multitasking, empathy, and problem-solving abilities help operators engage customers effectively and resolve issues promptly. These skills are crucial for delivering high-quality support, ensuring customer satisfaction, and maintaining efficient communication in a fast-paced environment.
What are some common challenges SMS chat operators face and how can they be managed effectively?
SMS Chat Operators often encounter high message volumes and the need to respond quickly and accurately to multiple conversations at once. This can be challenging, especially when handling sensitive topics or addressing diverse customer concerns. Developing strong multitasking skills, using message templates, and staying organized with chat management tools can help manage the workload. Regular training and feedback from supervisors also support continuous improvement and reduce stress, ensuring operators maintain high-quality interactions.
What is the difference between Sms Chat Operator vs Customer Service Representative?
| Aspect | Sms Chat Operator | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; basic computer skills | High school diploma or higher; communication skills |
| Work Environment | Online chat platforms, remote or call center settings | Call centers, retail stores, or office settings |
| Industry Usage | Telecommunications, online services, tech companies | Retail, banking, telecom, and various service industries |
| Primary Tasks | Responding to customer inquiries via SMS chat | Handling customer questions via phone, email, or in person |
While both roles involve assisting customers, Sms Chat Operators focus on online chat support through SMS, whereas Customer Service Representatives may handle inquiries via multiple channels like phone or email. The roles share similar credentials and work environments but differ mainly in communication methods and platforms used.
More about Sms Chat Operator jobs
What states have the most Sms Chat Operator jobs?
States with the most job openings for Sms Chat Operator jobs include:
What job categories do people searching Sms Chat Operator jobs look for?
The top searched job categories for Sms Chat Operator jobs are:
Full-time
Re-posted 24 days ago
Job description
HelloGov AI is a Miami-based startup on a mission to simplify how citizens interact with the government. Headquartered in Brickell, we have built an AI-powered marketplace of 35 registered passport couriers operating across 10 regional passport agencies and we are growing fast. Our channel partnerships with CLEAR and Staples extend our reach nationwide.
At the heart of our platform is Sydney, our proprietary AI that communicates with customers by voice, SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time compliance checks. Every interaction makes her smarter and you would be part of the team behind that growth.