AI Escalation Specialist
Miami, FL · On-site
... couriers operating across 10 regional passport agencies and we are growing fast. Our channel ... SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
AI Escalation Specialist
Miami, FL · On-site
... couriers operating across 10 regional passport agencies and we are growing fast. Our channel ... SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
$70K - $80K/yr
This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides ... Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create ...
$70K - $80K/yr
This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides ... Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create ...
Dialer Systems Administrator
$70K - $80K/yr
This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides ... Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create ...
New
Quick apply
Dialer Systems Administrator
$70K - $80K/yr
This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides ... Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create ...
New
Dialer Systems Administrator
$70K - $80K/yr
This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides ... Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create ...
New
Quick apply
Dialer Systems Administrator
$70K - $80K/yr
This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides ... Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create ...
New
Dialer Systems Administrator
Austin, TX · On-site
$70K - $80K/yr
This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides ... Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create ...
Dialer Systems Administrator
Austin, TX · On-site
$70K - $80K/yr
This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides ... Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create ...
Dialer Systems Administrator
Austin, TX · On-site
$70K - $80K/yr
This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides ... Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create ...
Dialer Systems Administrator
Austin, TX · On-site
$70K - $80K/yr
This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides ... Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create ...
Principal Software Engineer (Guest Communications Platform)
Bethesda, MD · On-site
$144K - $193K/yr
Experience designing and operating high-volume messaging or notification platforms (Email, SMS, Chat) * Experience with AI coding and productivity tools (e.g., GitHub Copilot, Cursor) and applying ...
Principal Software Engineer (Guest Communications Platform)
Bethesda, MD · On-site
$144K - $193K/yr
Experience designing and operating high-volume messaging or notification platforms (Email, SMS, Chat) * Experience with AI coding and productivity tools (e.g., GitHub Copilot, Cursor) and applying ...
Principal Software Engineer (Guest Communications Platform)
Bethesda, MD · On-site
$144K - $193K/yr
Experience designing and operating highvolume messaging or notification platforms (Email, SMS, Chat) * Experience with AI coding and productivity tools (e.g., GitHub Copilot, Cursor) and applying ...
Principal Software Engineer (Guest Communications Platform)
Bethesda, MD · On-site
$144K - $193K/yr
Experience designing and operating highvolume messaging or notification platforms (Email, SMS, Chat) * Experience with AI coding and productivity tools (e.g., GitHub Copilot, Cursor) and applying ...
Contact Center Agent - Digital Support (Chat, Email, SMS)
$15.25 - $20.25/hr
Respond to customer inquiries via chat, email, and SMS with clarity, professionalism, and empathy ... Operator * Employee Discount Program * Health, Dental, Vision and Prescription Drug Insurance
Contact Center Agent - Digital Support (Chat, Email, SMS)
$15.25 - $20.25/hr
Respond to customer inquiries via chat, email, and SMS with clarity, professionalism, and empathy ... Operator * Employee Discount Program * Health, Dental, Vision and Prescription Drug Insurance
Customer Support Specialist (LATAM Only)
$18.50 - $24.75/hr
... SMS, chat, and automation. We are at $6M ARR, bootstrapped, and scaling fast. Read this before ... You do not need to write code, but you MUST think like an operator who understands how automated ...
Customer Support Specialist (LATAM Only)
$18.50 - $24.75/hr
... SMS, chat, and automation. We are at $6M ARR, bootstrapped, and scaling fast. Read this before ... You do not need to write code, but you MUST think like an operator who understands how automated ...
Remote - Customer Experience Representative
Hillsboro, MS · Remote
$12 - $15/hr
Trojan Storage is the best self-storage operator in the business with over 40+ locations in the U.S ... utilizing phone, SMS, chat, and email. The CXR must possess excellent communication and ...
Quick apply
Remote - Customer Experience Representative
Hillsboro, MS · Remote
$12 - $15/hr
Trojan Storage is the best self-storage operator in the business with over 40+ locations in the U.S ... utilizing phone, SMS, chat, and email. The CXR must possess excellent communication and ...
... couriers operating across 10 regional passport agencies and we are growing fast. Our channel ... SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
Quick apply
... couriers operating across 10 regional passport agencies and we are growing fast. Our channel ... SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
AI Escalation Specialist
Miami, FL · On-site
$50K/yr
... couriers operating across 10 regional passport agencies and we are growing fast. Our channel ... SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
Quick apply
AI Escalation Specialist
Miami, FL · On-site
$50K/yr
... couriers operating across 10 regional passport agencies and we are growing fast. Our channel ... SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
AI Escalation Specialist
Miami, FL · On-site
$50K/yr
... couriers operating across 10 regional passport agencies and we are growing fast. Our channel ... SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
Quick apply
AI Escalation Specialist
Miami, FL · On-site
$50K/yr
... couriers operating across 10 regional passport agencies and we are growing fast. Our channel ... SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
AI Escalation Specialist
Miami, FL · On-site
$50K/yr
... couriers operating across 10 regional passport agencies and we are growing fast. Our channel ... SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
AI Escalation Specialist
Miami, FL · On-site
$50K/yr
... couriers operating across 10 regional passport agencies and we are growing fast. Our channel ... SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
AI Escalation Specialist
Miami, FL · On-site
$50K/yr
... couriers operating across 10 regional passport agencies and we are growing fast. Our channel ... SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
AI Escalation Specialist
Miami, FL · On-site
$50K/yr
... couriers operating across 10 regional passport agencies and we are growing fast. Our channel ... SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
... couriers operating across 10 regional passport agencies and we are growing fast. Our channel ... SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
Quick apply
... couriers operating across 10 regional passport agencies and we are growing fast. Our channel ... SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
Customer Experience Associate
$18.75 - $25/hr
... Daybreak, and Operator Partners. Learn more about our Series C here: Nourish Blog, Bloomberg ... and 10% SMS / Chat). We're looking for someone who thrives in a fast-paced, ever-evolving ...
Quick apply
Customer Experience Associate
$18.75 - $25/hr
... Daybreak, and Operator Partners. Learn more about our Series C here: Nourish Blog, Bloomberg ... and 10% SMS / Chat). We're looking for someone who thrives in a fast-paced, ever-evolving ...
Customer Experience Associate
$18 - $24/hr
... Daybreak, and Operator Partners. Learn more about our Series C here: Nourish Blog, Bloomberg ... and 10% SMS / Chat). We're looking for someone who thrives in a fast-paced, ever-evolving ...
Customer Experience Associate
$18 - $24/hr
... Daybreak, and Operator Partners. Learn more about our Series C here: Nourish Blog, Bloomberg ... and 10% SMS / Chat). We're looking for someone who thrives in a fast-paced, ever-evolving ...
... Operating Principles, Net Promoter System and quality behaviors. Responsible for accurately and ... SMS, chat, email or phone. Core Responsibilities * Virtual work-from-home role * Base Rate: $16.00 ...
... Operating Principles, Net Promoter System and quality behaviors. Responsible for accurately and ... SMS, chat, email or phone. Core Responsibilities * Virtual work-from-home role * Base Rate: $16.00 ...
Sms Chat Operator information
See salary details
$12.74 - $14.07
1% of jobs
$14.07 - $15.41
3% of jobs
$15.41 - $16.74
15% of jobs
$17.12 is the 25th percentile. Wages below this are outliers.
$16.74 - $18.07
22% of jobs
The median wage is $18.87 / hr.
$18.07 - $19.41
16% of jobs
$19.41 - $20.74
15% of jobs
$21.33 is the 75th percentile. Wages above this are outliers.
$20.74 - $22.07
9% of jobs
$22.07 - $23.40
9% of jobs
$23.40 - $24.74
5% of jobs
$24.74 - $26.07
3% of jobs
$26.07 - $27.40
2% of jobs
$12
$20
$27
How much do sms chat operator jobs pay per hour?
As of Jul 13, 2026, the average hourly pay for sms chat operator in the United States is $20.09, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.
What are SMS chat operators?
SMS chat operators are professionals who engage in text-based conversations with clients through mobile messaging platforms. Their primary responsibilities include responding to messages, providing information, entertainment, or companionship, and maintaining engaging and appropriate conversations according to company guidelines. This role often requires excellent written communication skills, discretion, and the ability to multitask. SMS chat operators can work for various industries, such as customer service, social platforms, or adult chat services, depending on the employer.
What are the key skills and qualifications needed to thrive as an SMS Chat Operator, and why are they important?
To thrive as an SMS Chat Operator, you need excellent written communication skills, fast typing speed, and attention to detail, typically with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and chat support platforms is often required. Strong multitasking, empathy, and problem-solving abilities help operators engage customers effectively and resolve issues promptly. These skills are crucial for delivering high-quality support, ensuring customer satisfaction, and maintaining efficient communication in a fast-paced environment.
What are some common challenges SMS Chat Operators face and how can they be managed effectively?
SMS Chat Operators often encounter high message volumes and the need to respond quickly and accurately to multiple conversations at once. This can be challenging, especially when handling sensitive topics or addressing diverse customer concerns. Developing strong multitasking skills, using message templates, and staying organized with chat management tools can help manage the workload. Regular training and feedback from supervisors also support continuous improvement and reduce stress, ensuring operators maintain high-quality interactions.
What is the difference between Sms Chat Operator vs Customer Service Representative?
| Aspect | Sms Chat Operator | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; basic computer skills | High school diploma or higher; communication skills |
| Work Environment | Online chat platforms, remote or call center settings | Call centers, retail stores, or office settings |
| Industry Usage | Telecommunications, online services, tech companies | Retail, banking, telecom, and various service industries |
| Primary Tasks | Responding to customer inquiries via SMS chat | Handling customer questions via phone, email, or in person |
While both roles involve assisting customers, Sms Chat Operators focus on online chat support through SMS, whereas Customer Service Representatives may handle inquiries via multiple channels like phone or email. The roles share similar credentials and work environments but differ mainly in communication methods and platforms used.
More about Sms Chat Operator jobs
What states have the most Sms Chat Operator jobs? States with the most job openings for Sms Chat Operator jobs include:
What job categories do people searching Sms Chat Operator jobs look for? The top searched job categories for Sms Chat Operator jobs are:
Full-time
Re-posted 19 days ago
Job description
HelloGov AI is a Miami-based startup on a mission to simplify how citizens interact with the government. Headquartered in Brickell, we have built an AI-powered marketplace of 35 registered passport couriers operating across 10 regional passport agencies and we are growing fast. Our channel partnerships with CLEAR and Staples extend our reach nationwide.
At the heart of our platform is Sydney, our proprietary AI that communicates with customers by voice, SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time compliance checks. Every interaction makes her smarter and you would be part of the team behind that growth.