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Sms Chat Operator Jobs (NOW HIRING)

Podium

Senior AI Engineer - Agentic

Lehi, UT · On-site +1

$98K - $134K/yr

Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium ... SMS, chat). If you thrive in fast-paced, highly iterative environments, enjoy solving complex ...

Quince

Customer Experience Category Specialist

$26/hr

... operators who want to come together and challenge the status quo. Our mission is simple: make ... sms/chat and email. But it doesn't stop there. You notice patterns. You gather data. You think ...

Quince

Customer Experience Category Specialist

$26/hr

ABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators who want to ... sms/chat and email. But it doesn't stop there. You notice patterns. You gather data. You think ...

StaffSource, LLC

Be Seen First

Customer Call Center Representative

Knoxville, TN · On-site

$20/hr

Provide friendly, first-contact-resolution service across phone, chat, email, and SMS * Assist with ... Founded in 2003, StaffSource now has a 20+ year company history with business units operating ...

StaffSource, LLC

Be Seen First

Hospitality Guest Services

Knoxville, TN · On-site

$20/hr

Deliver friendly, first-contact-resolution customer service across phone, chat, email, and SMS ... Founded in 2003, StaffSource now has a 20+ year company history with business units operating ...

Vibehackers

$200 - $250/hr

Design and deliver agentic experiences across modalities and channels (in-app chat, SMS, RCS, outbound/inbound voice) with clear handoffs and escalation rules. * Define agent operating boundaries and ...

New

Wondercide LLC

Customer Service Associate

Round Rock, TX · On-site

$13.50 - $18.75/hr

... chat, SMS, and social channels receive expert support and care. Whether helping pet parents find ... Standard Operating Procedure updates, dev testing support, and data-related optimizations.

TickPick

Lifecycle Marketing Manager

Manhattan, NY · On-site

... operator returning to hands-on work. * Tactical mastery of email, SMS, and push execution ... This is beyond prompting in a chat interface. * Strong analytical skills, comfortable with cohort ...

TickPick LLC

Lifecycle Marketing Manager

Manhattan, NY · On-site

$125 - $150/hr

... operator returning to hands-on work. * Tactical mastery of email, SMS, and push execution ... This is beyond prompting in a chat interface. * Strong analytical skills, comfortable with cohort ...

TickPick

Lifecycle Marketing Manager

Manhattan, NY · On-site

... operator returning to hands-on work. * Tactical mastery of email, SMS, and push execution ... This is beyond prompting in a chat interface. * Strong analytical skills, comfortable with cohort ...

TickPick

Lifecycle Marketing Manager

New York, NY · On-site +1

... operator returning to hands-on work. * Tactical mastery of email, SMS, and push execution ... This is beyond prompting in a chat interface. * Strong analytical skills, comfortable with cohort ...

SteerBridge

Tier 1 Help Desk Technician

El Paso, TX · On-site

$18 - $24.50/hr

They are seeking a Tier 1 Help Desk Technician to assist in operating an environment where all ... Telephone (via toll-free access numbers), Electronic mail, SMS/text messaging, Web-Chat submissions ...

SteerBridge

Tier 1 Help Desk Technician

El Paso, TX · On-site

$18 - $24.50/hr

As a Tier 1 Help Desk Technician, you will assist in operating an environment for managing ... Telephone (via toll-free access numbers), Electronic mail, SMS/text messaging, Web-Chat submissions ...

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Sms Chat Operator information

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$12

$20

$27

How much do sms chat operator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for sms chat operator in the United States is $20.09, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What is an SMS chat operator?

SMS chat operators are professionals who engage in text-based conversations with clients through mobile messaging platforms. Their primary responsibilities include responding to messages, providing information, entertainment, or companionship, and maintaining engaging and appropriate conversations according to company guidelines. This role often requires excellent written communication skills, discretion, and the ability to multitask. SMS chat operators can work for various industries, such as customer service, social platforms, or adult chat services, depending on the employer.

What are the key skills and qualifications needed to thrive as an SMS chat operator, and why are they important?

To thrive as an SMS Chat Operator, you need excellent written communication skills, fast typing speed, and attention to detail, typically with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and chat support platforms is often required. Strong multitasking, empathy, and problem-solving abilities help operators engage customers effectively and resolve issues promptly. These skills are crucial for delivering high-quality support, ensuring customer satisfaction, and maintaining efficient communication in a fast-paced environment.

What are some common challenges SMS chat operators face and how can they be managed effectively?

SMS Chat Operators often encounter high message volumes and the need to respond quickly and accurately to multiple conversations at once. This can be challenging, especially when handling sensitive topics or addressing diverse customer concerns. Developing strong multitasking skills, using message templates, and staying organized with chat management tools can help manage the workload. Regular training and feedback from supervisors also support continuous improvement and reduce stress, ensuring operators maintain high-quality interactions.

What is the difference between Sms Chat Operator vs Customer Service Representative?

AspectSms Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentOnline chat platforms, remote or call center settingsCall centers, retail stores, or office settings
Industry UsageTelecommunications, online services, tech companiesRetail, banking, telecom, and various service industries
Primary TasksResponding to customer inquiries via SMS chatHandling customer questions via phone, email, or in person

While both roles involve assisting customers, Sms Chat Operators focus on online chat support through SMS, whereas Customer Service Representatives may handle inquiries via multiple channels like phone or email. The roles share similar credentials and work environments but differ mainly in communication methods and platforms used.

More about Sms Chat Operator jobs

What states have the most Sms Chat Operator jobs?

States with the most job openings for Sms Chat Operator jobs include:

What are popular job titles related to Sms Chat Operator jobs?

For Sms Chat Operator jobs, the most frequently searched job titles are:

Sms Chat Operator jobs near you
Infographic showing various Sms Chat Operator job openings in the United States as of September 2026, with employment types broken down into 40% Full Time, 58% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $41,790 per year, or $20.1 per hour.

Senior AI Engineer - Agentic

Lehi, UT • On-site, Remote

Podium
Software Development • 1 - 10 employees
Learn more about Podiumexternal

$98K - $134K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we've deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
The Role
Podium is looking for a talented Senior AI Engineer to help build and scale our AI Agent platform-a powerful system that autonomously interacts with customers, handling millions of conversations every month. In this role, you'll design and deliver the software that enables local businesses to manage complex customer interactions automatically, book more appointments, and serve their customers more effectively across multiple channels (e.g., voice, SMS, chat).
If you thrive in fast-paced, highly iterative environments, enjoy solving complex distributed systems challenges, and want to see your work drive immediate business impact, this role is for you!
What you will be doing
  • Build and scale the AI Agent platform - enabling high-volume, real-time conversational workflows that deliver accuracy and low latency at scale.
  • Design and implement APIs, services, and infrastructure that power multi-turn, cross-channel customer interactions.
  • Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability.
  • Prototype rapidly, iterate with live interaction data, and continuously improve system performance and user experience.
  • Implement observability, monitoring, and operational best practices to ensure reliability in production, focusing on agent accuracy and latency.
  • Collaborate with engineers, product managers, and AI/ML scientists to deliver end-to-end features that power critical business outcomes.

What you should have
  • 6-10+ years of professional software engineering experience with at least one modern language such as Go, Python, or Elixir.
  • 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows.
  • Proven success designing and maintaining distributed or high-throughput systems.
  • Strong problem-solving ability and comfort navigating ambiguity in large-scale systems.
  • Excellent communication skills and the ability to work effectively across teams.
  • A willingness to work across the entire stack-from infrastructure to APIs to user-facing components-wherever the problem needs solving.
  • Ability to thrive in a fast-paced environment with shifting priorities.

What we hope you have
  • 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows.
  • Practical experience designing and implementing evaluations for LLM behavior - including accuracy, safety, reliability, and cost monitoring.
  • Strong understanding of prompt design, context engineering, and guardrail strategies for dependable, interpretable agent behavior.
  • Experience with modern agent frameworks such as LangGraph, CrewAI, or AutoGen, including multi-step reasoning, memory, and orchestration patterns.
  • Hands-on experience with fine-tuning and data curation for improving model performance.

Why you'll love working here:
  • Podium is the best place to work to:
    • Join the leaders in AI agents
    • Unlock career-defining growth
    • Build with world-class talent
    • Make a real impact on local business

Benefits:
  • Open and transparent culture
  • Life insurance, long and short-term disability coverage
  • Paid maternity and paternity leave
  • Fertility Benefits
  • Generous vacation time, plus three 4-day summer holiday weekends
  • Excellent medical, dental, and vision benefits
  • 401k Plan with company matching
  • Bi-annual swag drops with cool Podium gear and apparel
  • A stellar HQ (Utah) gym with local professional coaches and classes offered
  • Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

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